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  • 05 Jul 2021
  • What Do You Think?

Do Companies Really Need Chief Experience Officers to Know Their Customers?

writing about the notion that customers don’t buy products and services, they buy results and process quality. Why both? A charming driver can’t deliver a result without a limo. At about the same time, Clay Christensen and his co-authors... View Details
Keywords: by James Heskett
  • 07 Sep 2011
  • First Look

First Look: Sept. 7

JohnsonHarvard Business School Case 511-036 AMD management needs to make a critical decision on the launch sequence of its next-generation technology called Fusion. The Fusion processor concept merges the central and graphics View Details
Keywords: Sean Silverthorne
  • 20 Apr 2017
  • Blog Post

Why I Love My Job: Ching Ching Chen On Her Passion For the Music Industry

music, as major players make significant changes to their business model in an effort to adapt to technological changes. We are at a critical inflection point, and the opportunity to shape the direction of the industry inspires me... View Details
Keywords: Entertainment / Media / Sports
  • 17 Oct 2011
  • Research & Ideas

How ‘Hybrid’ Nonprofits Can Stay on Mission

curing societal ills. In reality, though, the line between the two is growing blurrier. "In the not-for-profit sector, a number of organizations are trying to be less dependent on donations and grants," says Julie Battilana, an associate professor at Harvard View Details
Keywords: by Carmen Nobel
  • 15 Jan 2019
  • First Look

New Research and Ideas, January 15, 2019

farms to its processing plants to its vast sales and distribution operation that reached over 100,000 outlets. Notwithstanding its diverse portfolio, the core of Almarai’s business was (1) sales of branded... View Details
Keywords: Dina Gerdeman
  • 06 Aug 2019
  • Cold Call Podcast

Super Bowl Ads Sell Products, but Do They Sell Brands?

surprisingly then, the day after the Super Bowl, the sales of antacids are higher by about 20 percent. Sixteen million people call in sick to work. The week leading up to the game there's a Super Bowl lift in categories like condiments, dips, View Details
Keywords: Advertising; Sports; Entertainment & Recreation; Media & Broadcasting
  • 28 Sep 2010
  • First Look

First Look: September 28, 2010

  PublicationsFamilienunternehmen in Westdeutschland. Corporate Governance und Gesellschafterkultur seit den 1960er Jahren (Family business in West Germany since the 1960s) Authors:Christina Lubinski Publication:Vol. 21, Schriftenreihe... View Details
Keywords: Sean Silverthorne
  • 08 Oct 2013
  • First Look

First Look: October 8

level data set of 29 countries between 1985 and 2000, we find that the growth effects of FDI increase when we account for the quality of FDI. August 2013 Harvard Business Review Consulting on the Cusp of Disruption By: Christensen,... View Details
Keywords: Sean Silverthorne
  • 03 Oct 2017
  • First Look

First Look at Research and Ideas, October 3, 2017

gender and commercial activity within founders’ local communities. The presence of female business owners in the same community mitigates the role of founders’ gender on the use of commercial activity. We examine these issues through a... View Details
Keywords: by Sean Silverthorne
  • 27 Sep 2011
  • First Look

First Look: September 27

  PublicationsThe Innovator's DNA: Mastering the Five Skills of Disruptive Innovators Authors:Jeffrey H. Dyer, Hal B. Gregersen, and Clayton M. Christensen Publication:Harvard Business Press, 2011 Abstract Some people are just natural... View Details
Keywords: Sean Silverthorne
  • 19 Jun 2018
  • First Look

New Research and Ideas, June 19, 2018

optimal action paves the way for incidental learning, while being dogmatic creates a barrier. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54567 Harvard Business School Case 717-035 Turkey and Russia: Dangerous... View Details
Keywords: Dina Gerdeman
  • 2009
  • Book

Designing Care: Aligning the Nature and Management of Health Care

By: Richard Bohmer
Today's health-care providers face growing criticism - from policy makers and patients alike. As costs continue to spiral upward and concerns about quality of care escalate, the debate has focused on how to finance health care. Yet funding solutions can't... View Details
Keywords: Cost Management; Health Care and Treatment; Service Delivery; Business Processes; Organizational Culture
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  • 27 Oct 2009
  • First Look

First Look: October 27

households. In contrast, small subsidy payments have a large effect on the likelihood of opening a savings account. These payments are more than two times more cost-effective than the financial literacy training. Download the paper:... View Details
Keywords: Martha Lagace

    María Michelena

    Keywords: Business Process Outsourcing; NGO
    • 13 Oct 2010
    • First Look

    First Look: October 13, 2010

    Publication:Strategic Management Journal (in press) Abstract This paper investigates how contract structure influences inter-firm dispute resolution processes and outcomes by examining a unique dataset consisting of over 150,000 pages of... View Details
    Keywords: Sean Silverthorne
    • 08 Aug 2017
    • First Look

    First Look at Research and Ideas, August 8, 2017

    https://www.hbs.edu/faculty/Pages/item.aspx?num=53003 Harvard Business School Case 717-445 AKB48: Going Global? (A) After a remarkable success in Japan, the producer of the Japanese female singing group AKB48 evaluates market opportunities... View Details
    Keywords: Sean Silverthorne
    • 04 Aug 2008
    • Research & Ideas

    How Female Stars Succeed in New Jobs

    detailed their results four years ago in the Harvard Business Review article, "The Risky Business of Hiring Stars." Since launching his research into the war for talent, however, Groysberg has... View Details
    Keywords: by Martha Lagace; Financial Services
    • 26 Feb 2013
    • First Look

    First Look: Feb. 26

    "OpCo/PropCo" process of valuing a real estate- intensive business. The term "OpCo/PropCo" refers to a business arrangement in which a consolidated, real estate-intensive enterprise is... View Details
    Keywords: Sean Silverthorne
    • 08 Nov 2011
    • First Look

    First Look: Nov. 8

    Firm Value? Evidence from the Business Roundtable Challenge Authors:Bo Becker, Daniel B. Bergstresser, and Guhan Subramanian Abstract We use the SEC's unexpected announcement on October 4, 2010 that it would significantly delay... View Details
    Keywords: Sean Silverthorne
    • 23 Jul 2013
    • First Look

    First Look: July 23

    enhance the emotional payoff of charitable initiatives. 2013 pub Learning by Supplying By: Alcácer, Juan, and Joanne Oxley Abstract—Learning processes lie at the heart of our understanding of how firms build capabilities to generate and... View Details
    Keywords: Anna Secino