Publications

01 Dec 2017
News

2017 in Media: Courting the Cord-Cutters

services are also helping the established players in the TV industry learn about their customers’ changing viewing habits. Look at CBS’s new Star Trek: Discovery series. A new episode will be released each... View Details

Keywords: Laura Martin (MBA 1983) , entertainment and internet analyst, Needham & Company

October 2000 (Revised May 2001)
Case

Editora Abril S.A.

By: Michael Y. Yoshino and Perry Fagan

Brazil's media conglomerate Editora Abril S.A. is Latin America's largest publishing and printing company; it publishes books, and comic books, videos, maps, travel guides, music, and textbooks. It also owns Brazil's largest database marketing company, its... View Details

Keywords: Business Conglomerates; Investment; Growth and Development Strategy; Marketing Communications; Market Design; Media; Service Delivery; Private Ownership; Expansion; Web Sites; Publishing Industry; Publishing Industry; Brazil

January 27, 2010
Article

Leadership with a Small 'l'

By: Richard Bohmer

What exactly do we mean by leadership in health care? Does it mean to take formal positions in senior leadership teams in hospitals, trusts, health boards, ministries of health, and professional societies-what might be termed leadership with a big "L?" Or does it mean... View Details

Keywords: Decision Choices and Conditions; Leadership; Service Delivery; Service Operations; Organizational Culture; Outcome or Result; Performance Effectiveness; Health Industry

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September–October 2013
Article

The Role of Organizational Scope and Governance in Strengthening Private Monitoring

By: Lamar Pierce and Michael W. Toffel

Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly onerous when outsourcing the monitoring and... View Details

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Vaughn Bryant Archives | Social Enterprise

Curriculum Social Enterprise Student Club Social Entrepreneurship Summer Fellows Technology for Good Transformative Impact Tri-Sector Impact 1 Results The Opportunity for Service and to Create Systemic Change Vaughn Bryant 20 Feb 2025... View Details

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Kiernan Schmitt Archives | Social Enterprise

Curriculum Social Enterprise Student Club Social Entrepreneurship Summer Fellows Technology for Good Transformative Impact Tri-Sector Impact 1 Results Social Enterprise Summer Fellowship - Do It! Kiernan Schmitt 13 Jul 2017 Imagine if, when it came to delivering city... View Details

01 Aug 2001
News

Ray A. Goldberg (MBA '50)

In June, the School conferred its highest honors, the Distinguished Service Award and the Alumni Achievement Award, on four professors emeriti and five alumni, respectively. This is a profile of a Distinguished View Details

Keywords: Alumni Achievement Award; John H. Davis; Scientific Research and Development Services; Scientific Research and Development Services

January 2009 (Revised July 2010)
Case

iZumi

By: Robert F. Higgins, Jacob Ian Broder-Fingert, Eliot Sherman and Sidhartha Palani

Presents the issues faced while building an innovative company in an emerging space with new intellectual property from the perspective of a venture capitalist. Beth Seidenberg, a partner at the venture capital firm Kleiner Perkins Caufield & Byers (KPCB), had helped... View Details

Keywords: Entrepreneurship; Venture Capital; Globalized Markets and Industries; Innovation and Management; Intellectual Property; Rights; Genetics; Financial Services Industry; Financial Services Industry

06 Dec 2021
News

In My Humble Opinion: Come Clean

up of work and dress attire such as shirts, slacks, suits, and dresses; when the pandemic put a significant dent in those revenues, they pivoted—focusing more on their rug, upholstery, and drapery cleaning services to make up the... View Details

Keywords: Julia Hanna; career; life experiences; dry cleaning; leadership; music; Personal and Laundry Services; Personal and Laundry Services

June 2010
Case

Playa Dorada Tennis Club: Expansion Strategy

By: W. Earl Sasser Jr. and Brent Kazan

Playa Dorada Beach & Resort in Boca Raton, Florida, faces a growing seasonal demand for tennis services. The number of guests is expected to double in the next few years, and while the tennis facilities are a popular and well-promoted amenity at the resort, court space... View Details

Keywords: Service Operations; Planning; Price; Expansion; Tourism Industry; Tourism Industry; Tourism Industry; Florida

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Baker for Alumni | Baker Library

Alumni Database Trials & Discounts Alumni Research Support Alumni Club Support Contact: Curriculum & Learning Services infoservices@hbs.edu 617.495.6040 HarvardKey for Alumni Alumni Research Tips: Target Lists Alumni Research Tips:... View Details

Career Coach

Sarah Hoffner

industry as well as how to leverage career resources across HBS. She studied Public Health and History at Vanderbilt University and spent six years as a Client Service Lead at Entree Health, a pharmaceutical... View Details

15 Apr 2011
News

Students Hear Wall St. Critics

sheer power, arrogance, and swagger,” he said of the financial industry and its political and lobbying clout in Washington. “My biggest takeaway was the extent to which financial services drive the economy,... View Details

Keywords: Garry Emmons; Educational Services; Educational Services; Educational Services

28 Mar 2018
News

Fueling the Future

Women who pursue STEM fields are accustomed to being challenged. When Cecily Kovatch (MBA 2002) began her career working as a field engineer for Schlumberger, one of the world’s largest oilfield service companies, the all-male crews on... View Details

Keywords: Jill Radsken

03 Mar 2003
What Do You Think?

Are Conditions Right for the Next Accounting Scandal?

increased use of more narrowly focused professional accounting "boutiques," suggests that "what the industry really needs is more objectivity and innovation—not a larger tribe of 800-pound gorillas." In retrospect,... View Details

Keywords: by James Heskett; Financial Services; Financial Services

Web

Harvard Business School Archives | Baker Library

Harvard University, is responsible for acquiring, preserving, and making available the records of HBS that have permanent legal, fiscal, and/or historical value. These include school publications, paper files, photographs, oral histories, video, film, and digital... View Details

October 2003 (Revised February 2010)
Case

The Duke Heart Failure Program

By: Richard M.J. Bohmer and Laura Feldman

Duke University Health System has for the past five years operated a specialized clinic for the management of congestive heart failure, a very common and costly condition in the surrounding community. Nurse practitioners, whose work is guided by highly specified... View Details

Keywords: Health Care and Treatment; Health Disorders; Medical Specialties; Time Management; Service Delivery; Service Operations; Outcome or Result; Health Industry

October 1999 (Revised January 2000)
Case

Alaska Airlines: For the same price, you just get more...

Alaska Airlines grapples with the issue of whether or not advanced use of technology to enable its customers to serve themselves (self-service) in certain airport functions will help it to achieve competitive advantage. View Details

Keywords: Technology; Service Delivery; Competitive Advantage; Air Transportation Industry; Alaska