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  • 26 Apr 2004
  • Research & Ideas

A Clear Eye for Innovation

innovations on their own, the entire corporate R&D budget would now be dedicated to producing breakthroughs. Bradley knew that attempting to manage these projects under the constraints of the old organization would not work.... View Details
Keywords: by Charles A. O'Reilly III & Michael L. Tushman
  • 13 Mar 2005
  • Research & Ideas

Reinforcing Values: A Public Dressing Down

Faced with the need for massive change, most managers respond predictably. They revamp the organization's strategy, then round up the usual set of suspects—people, pay, and processes—shifting around staff, realigning incentives, and... View Details
Keywords: by David A. Garvin & Michael A. Roberto
  • 01 Jun 1997
  • News

A Better Way to Go on Strike

contract, American and its pilots would be in the same financial position as they would be with a strike. Each could bargain as hard or as collaboratively as it saw fit, holding out as long as its resources and will permit. But what about... View Details
Keywords: David Lax and Professor James K. Sebenius
  • 19 Mar 2006
  • Research & Ideas

Do I Dare Say Something?

enterprises as well. In this e-mail interview, Edmondson and Detert discuss their research and how managers can create environments that encourage and support "upward voice." Their paper is called "Latent Voice Episodes:... View Details
Keywords: by Sarah Jane Gilbert
  • 2006
  • Case

Strategies for Preventing a Knowledge-Loss Crisis

When employees leave an organization, they depart with more than what they know; they also leave with critical knowledge about who they know. Thus, the departure of key people can significantly affect the relationship structure and consequent functioning of an... View Details
Keywords: Analytics; Networks; Knowledge Management; Resignation and Termination
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  • October 26, 2023
  • Article

How to Connect Employees to Your Company’s Purpose

By: Hubert Joly
We know making a noble corporate purpose — that is, one aimed at doing something good in the world — come to life is both important and hard. Emerging practices from leading companies show that the journey is not about top-down messaging. If anything, it’s about... View Details
Keywords: Mission and Purpose; Employee Relationship Management
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  • 08 Apr 2016
  • News

How to Hire a Millennial

  • Web

Doctoral Students | Information Technology

learn, and work more effectively every day. Getting Started Information for community members who are setting up new accounts at HBS. Setting Up Password Manager (1Password) Setting Up HarvardKey Setting Up MessageMe Setting Up Two-Step... View Details
  • August 2008
  • Case

Sloan & Harrison: The Associate Challenge

By: Boris Groysberg and Eliot Sherman
The law firm, Sloan & Harrison, was confronting issues pertaining to morale and turnover among its associate ranks. Annual surveys of associates revealed increasing dissatisfaction, particularly with respect to partner communication, work-life balance, and mentorship.... View Details
Keywords: Problems and Challenges; Employees; Human Resources; Leadership Development; Management Style; Performance; Work-Life Balance; Conflict Management; Legal Services Industry
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  • February 2024
  • Case

Chime Solutions

By: Shai Bernstein, William R. Kerr, Christopher Stanton, Raymond Kluender and Mel Martin
Just two years after launching its 10k by 2020 initiative to hire 10,000 employees by 2020, the COVID-19 pandemic forced Chief Executive Officer Mark Wilson to send nearly all of his staff at Chime Solutions (Chime) to work from home. Chime was a customer contact firm... View Details
Keywords: Working Capital; Service Operations; Recruitment; Performance; Change Management; Retention; Financial Institutions; Employee Relationship Management; Talent and Talent Management; Growth Management; Mission and Purpose; Communications Industry; Service Industry; United States
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  • August 1999 (Revised October 2000)
  • Case

Millennium Media, Inc. and John Voorenberg

By: David A. Thomas
Millenium Media's CEO reviews the company diversity report and considers the challenges of maintaining a diverse workforce in light of the news that three individuals, two of whom are people of color, are leaving for opportunities with a competitor. View Details
Keywords: Diversity; Employee Relationship Management; Resignation and Termination; Retention; Leadership Style; Problems and Challenges; Competition
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  • 19 Nov 2001
  • Research & Ideas

Wrapping Your Alliances In a World Wide Web

business together and so are willing to invest resources in building a highly functional link, especially one that allows their information systems to interact on routine tasks without human intervention. This intervention is costly and... View Details
Keywords: by Andrew McAfee
  • 01 Jun 2021
  • What Do You Think?

Are Employers Ready for a Flood of 'New' Talent Seeking Work?

talent that we know is on the way. A personal experience, however anecdotal it is, may provide food for thought. Last month, a female acquaintance with a long work record, a positive attitude, a high level of motivation, and familiarity with View Details
Keywords: by James Heskett
  • January 1994
  • Article

Salesforce Compensation Plans: Managerial Insights from Recent Theoretical Developments

By: R. Lal
Keywords: Compensation and Benefits; Management; Theory
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  • 10 Mar 2025
  • News

How Gen AI Could Change the Value of Expertise

  • 10 Mar 2025
  • News

The Surprising Truth About Low Performers

  • 01 Sep 2004
  • News

A Market-Based Prescription

The Bulletin caught up with HBS professor Regina E. Herzlinger this summer as she was en route to Nashville to accept the 2004 Healthcare Financial Management Association Board of Directors’ Award. The prestigious honor recognizes thought... View Details
Keywords: Deborah E. Blagg; Colleges, Universities, and Professional Schools; Educational Services; Health, Social Assistance
  • 22 Feb 2010
  • Op-Ed

Tragedy at Toyota: How Not to Lead in Crisis

plans for resolution have been Toyota's substitute for crisis response. As accounts pour in about declining quality, the company parades out relatively unknown mid-level managers to quell the firestorm. It won't work. "You live by... View Details
Keywords: by William George; Auto
  • 03 Feb 2016
  • What Do You Think?

How Do You Hire an 'Impostor'?

sense that (he/she) could have been/done/made more than they did that sounds like a solid hire to me provided their manager is perceptive enough to avoid (him/her) burning out. If the ‘imposter’ however literally can’t ‘see’ how they got... View Details
Keywords: by James Heskett
  • July 2012
  • Supplement

Show Me the Money (B)

By: Clayton Rose
A business unit leader faces a major decision when an employee critical to a high-profile transaction asks for a unique compensation arrangement that has implications for the culture of the business. View Details
Keywords: Culture; Compensation; Risk Management; Leadership; Decision Making; Organizational Culture; Compensation and Benefits
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