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  • April 2022
  • Supplement

Mastercard Labs (B)

By: Linda A. Hill, Sunil Gupta, Emily Tedards and Julia Kelley
When Ajaypal (Ajay) Banga became the CEO of Mastercard in 2010, digital technologies were on the rise, and innovation needed to become a strategic imperative at the company. Banga tasked Garry Lyons, who had joined Mastercard through the 2009 acquisition of Orbiscom,... View Details
Keywords: Organizational Behavior; Culture; Transformation; Organizational Culture; Culture Change; Organizational Adaptation; Organizational Effectiveness; Alignment; Leadership; Leadership Development; Innovation; Innovation Ecosystems; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Ecosystem; Agility; Prototype; Experiment; Partnerships; Operating Model; Risk Management; Digital Transformation; Metrics; Payments; Financial Industry; Financial Inclusion; Ambidexterity; Corporate Innovation; Innovation Lab; Accelerator; Start-up; Fintech
Related

    Nitin Nohria

    Nitin Nohria served as the tenth dean of Harvard Business School from 2010-2020. He previously served as co-chair of the Leadership Initiative, Senior Associate Dean of Faculty Development, and Head of the Organizational Behavior unit.

    As Dean, building on... View Details

    Keywords: management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting

      Karim R. Lakhani

      Karim R. Lakhani is the Dorothy & Michael Hintze Professor of Business Administration at the Harvard Business School. He specializes in technology management, innovation, digital transformation and artificial... View Details

      Keywords: biotechnology; communications; computer; health care; high technology; information technology industry; internet; pharmaceuticals; software; video games
      • May 2005 (Revised April 2011)
      • Case

      Arctic Timber AB: Engineered Woods Division (A)

      By: Michael L. Tushman, David Kiron and Wendy Smith
      Describes the leadership challenges involved in managing strategic innovation and change in a highly mature business unit. Allows systematic exploration of organizational structures, incentives, competencies, and culture that impede innovation. Pivots on a new leader's... View Details
      Keywords: Change Management; Innovation and Management; Innovation Strategy; Leadership; Management Teams; Organizational Change and Adaptation; Organizational Culture; Organizational Structure
      Related

        Carliss Y. Baldwin

        Carliss Y. Baldwin is the William L. White Professor of Business Administration at the Harvard Business School. She studies the process of design and its impact of design architecture on firm strategy, platforms, and business ecosystems. With Kim Clark, she authored... View Details

        Keywords: computer; electronics; software
        • 30 Oct 2013
        • News

        #Twitterforsale

        • January 2009 (Revised November 2009)
        • Background Note

        Adult Life Stages

        By: John A. Davis
        This note describes basic concepts of adult life stage theory and summarizes Daniel Levinson's research findings on the adult development of men and women. View Details
        Keywords: Transition; Motivation and Incentives; Behavior; Personal Development and Career; Organizational Culture; Gender
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          Lauren H. Cohen

          Lauren Cohen is the L.E. Simmons Professor in the Finance & Entrepreneurial Management Units at Harvard Business School and a Research Associate at the National Bureau of Economic Research. He is an Editor of the Review of Financial... View Details

          Keywords: asset management; asset management; asset management; asset management; asset management; asset management
          • June 2021
          • Case

          The Canada Pension Plan Investment Board (CPP Investments): April 2021

          By: Josh Lerner, Reza Satchu and Alys Ferragamo
          The Canada Pension Plan Investment Board (CPPIB) is one of the largest pools of investment capital in the world and follows a rigorous “Total Portfolio Framework” in its approach to investment management. In April of 2021, John Graham was just two months into his role... View Details
          Keywords: Pension Funds; Investment Strategy; Capital Markets; Financial Strategy; Investment; Asset Management; Financial Institutions; Private Equity; Growth and Development Strategy; Investment Portfolio; Assets; Financial Markets; Financial Services Industry; Canada
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            Janice H. Hammond

            Janice H. Hammond is the Jesse Philips Professor of Manufacturing. She currently serves as coursehead for the new MBA required course, Data Science for Managers. She serves as program chair for the HBS Executive Education International Women’s Foundation and Women’s... View Details

            Keywords: apparel; distribution; e-commerce industry; manufacturing; retailing; textiles; transportation
            • November 2002 (Revised May 2006)
            • Case

            Forest Stewardship Council

            By: James E. Austin and Ezequiel Reficco
            In just a few years the Forest Stewardship Council (FSC) made impressive progress toward its mission of promoting "environmentally appropriate, socially beneficial, and economically viable management of the world's forests." By 2001, 25.5 million hectares of forests in... View Details
            Keywords: Finance; Corporate Governance; Management; Corporate Social Responsibility and Impact; Environmental Sustainability; Competitive Strategy
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            • 26 Apr 2022
            • Book

            What Does Your Business Stand For? Why Building Trust Starts with Purpose

            principles into every aspect of the organization. This purpose serves as a compass to guide all decisions, but also as an operating system that shapes all facets of the business, including its strategy, culture, and its public relations.... View Details
            Keywords: by Ranjay Gulati
            • 2019
            • Presentation

            The Person You Mean To Be

            • 31 Mar 2022
            • Op-Ed

            Navigating the ‘Bermuda Triangle’ in Professional Services

            drive costs down and benefit from specialization because of its high volume of activities. "With growth, the way a firm is managed has to change, and that change is not easy."... View Details
            Keywords: by Ashish Nanda
            • March 2005 (Revised May 2005)
            • Background Note

            Even Bigger Change: A Framework for Getting Started at Changing the World

            By: Rosabeth M. Kanter
            Presents a framework for leading change in institutions or society, showing leaders how to manage political, economic, or social change by mapping their targets (policy, programs, or people/culture) and choice of action vehicle (single organizations or coalitions of... View Details
            Keywords: Change Management; Leading Change; Society
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            • April 2009 (Revised October 2010)
            • Case

            Bob Beall at the Cystic Fibrosis Foundation

            By: Robert Steven Kaplan and Sophie Hood
            Bob Beall is the Chief Executive Officer of the Cystic Fibrosis Foundation (CFF). CFF is an extremely successful organization, but Beall has to determine how to manage the organization through the financial crisis of 2008-2009. In this situation, donations are likely... View Details
            Keywords: Decision Choices and Conditions; Financial Crisis; Philanthropy and Charitable Giving; Governing and Advisory Boards; Leadership; Crisis Management; Nonprofit Organizations
            Related
            • 24 May 2021
            • News

            This Fintech Startup Thinks It Can Help Companies Build Conscious Business Cultures

            • March 2022 (Revised August 2022)
            • Case

            LooksRare: The Decentralized, Tokenized, NFT Marketplace

            By: Scott Duke Kominers, Shai Bernstein and George Gonzalez
            LooksRare launched a decentralized and anonymous organization to compete against NFT marketplace leader OpenSea. By launching its own cryptocurrency, LooksRare attempted to lure users with a digital rewards program. The nature of the organization and its business... View Details
            Keywords: NFTs; Alternative Assets; Blockchain; Cryptocurrency; Customer Relationship Management; Market Entry and Exit; Business Model; Marketing
            Related
            • 13 Apr 2010
            • First Look

            First Look: April 13

              PublicationsDriven to Lead: Good, Bad, and Misguided Leadership Author:Paul R. Lawrence Publication:Jossey-Bass, forthcoming (2010) Abstract The author applies the four drive theory of human behavior (to... View Details
            Keywords: Martha Lagace
            • 09 Feb 2009
            • Research & Ideas

            Uncompromising Leadership in Tough Times

            the ideas in High Commitment, High Performance: How to Build a Resilient Organization for Sustained Advantage. Says Beer, "CEOs of HCHP companies think very differently about their employees. They see them as an asset View Details
            Keywords: by Martha Lagace