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  • All HBS Web  (5,529)
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  • 03 Feb 2011
  • What Do You Think?

Are We Going “Back to the Future” In Researching Management?

towards empowering employees to be creative and make decisions," which she believes will continue. Penny Cortez thinks that we should see more research on why "bad leadership seems to be more common than good " Illysa would... View Details
Keywords: Re: James L. Heskett
  • 03 Sep 2024
  • Research & Ideas

Is It Even Possible to Dam the Flow of Misleading Content Online?

As a polarizing US presidential election nears, moderating controversial content on social media poses a pressing problem for tech giants. But no matter how many employees they hire, lines of code they write, or new content policies they... View Details
Keywords: by Jay Fitzgerald; Information Technology; Technology
  • 20 Dec 2018
  • Research & Ideas

Most Popular Stories and Research Papers of 2018

blues, and a job set up for failure. If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer Researcher Ethan Rouen discovers that rank-and-file employees understand the boss deserves a big salary, but only when... View Details
Keywords: by Sean Silverthorne
  • 29 May 2001
  • Research & Ideas

How Technological Disruption Changes Everything

low cost corporate-training efforts, according to Christensen. From Harvard's perspective, companies offer training, not education, Christensen said. But employees already get a lot of their education on the job, and training programs are... View Details
Keywords: by Sean Silverthorne; Health
  • 24 Sep 2024
  • Research & Ideas

Why Small Businesses Deserve More Credit

could lead to substantial growth.” But new research suggests that small businesses are far more fiscally conservative than banks realize. In fact, firms with up to 10 employees hold back spending on their revolving credit lines to create... View Details
Keywords: by Rachel Layne; Financial Services; Banking
  • 02 Jan 2019
  • What Do You Think?

SUMMING UP: Do We Need an Artificial Intelligence Czar?

US has the will and capability to coordinate and support major cross-industrial efforts to foster and, if necessary, regulate AI.” Today, this is being done in a highly fragmented way in the US by competing commercial organizations, many of whose View Details
Keywords: by James Heskett; Technology
  • 28 Mar 2018
  • Research & Ideas

Sophisticated Investors May Be Harming Fintech Lending Platforms

fraction of the applicants. Borrowers and platform employees have no personal interactions; no physical meetings, phone interviews, or web chats. The platform pre-screens loans based on the borrower’s information, and either accepts or... View Details
Keywords: by Dina Gerdeman; Banking; Financial Services
  • 28 Jun 2017
  • Research & Ideas

Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business

unemployment. Luca believes that given the high amount of churn in the restaurant industry, it’s quite possible that employees who are left jobless from one restaurant that shuts down often find work at other places. “While there’s still... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • 12 Dec 2012
  • Research & Ideas

Power to the People: The Unexpected Influence of Small Coalitions

powerful service-sector trade union, which represented many retail employees who were fighting against working evening hours. Coalitions large and small were key to both wins, Trumbull observes. Trumbull says he hopes the research will... View Details
Keywords: by Kim Girard
  • 29 May 2006
  • What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

competencies that have literally changed the rules of the game for their respective industries worldwide. In spite of recent adverse publicity regarding Wal-Mart's personnel practices, all of these organizations have made their places of work so attractive that their... View Details
Keywords: by James Heskett; Service
  • 16 Nov 2010
  • Lessons from the Classroom

Data.gov: Matching Government Data with Rapid Innovation

organizations by pursuing a similar model of openness of data, added Lakhani. Just as there are benefits for the public when data is unleashed, so are there benefits for innovation-minded employees in private enterprise when data that was... View Details
Keywords: by Martha Lagace; Technology
  • July 2021
  • Supplement

Trouble at Basecamp: Managing Politics, Polarization, and Conflict in the Workplace (B)

By: Nour Kteily, Deepak Malhotra and David Lane
Supplement to the (A) case View Details
Keywords: Change; Communication; Diversity; Fairness; Values and Beliefs; Governance; Employees; Working Conditions; Leading Change; Leadership Style; Mission and Purpose; Organizational Culture; Work-Life Balance; Labor and Management Relations; Conflict and Resolution; Identity; Social Issues; Equality and Inequality; Technology Platform; Information Technology Industry; United States
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Kteily, Nour, Deepak Malhotra, and David Lane. "Trouble at Basecamp: Managing Politics, Polarization, and Conflict in the Workplace (B)." Harvard Business School Supplement 922-004, July 2021.
  • January 2024 (Revised June 2024)
  • Case

School of Rock: Tuning into Structured Empowerment (A)

By: Tatiana Sandino, Jeffrey Rayport, Samuel Grad and Stacy Straaberg
In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price’s hire in 2017, School of Rock’s nonconformist rock ‘n’ roll culture led to variability in teaching styles,... View Details
Keywords: Business Growth and Maturation; Business Plan; Change Management; Transformation; Communication Strategy; Decisions; Curriculum and Courses; Teaching; Employee Relationship Management; Knowledge Sharing; Leadership Style; Business or Company Management; Growth and Development Strategy; Management Style; Marketing Strategy; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Franchise Ownership; Performance Expectations; Performance Improvement; Strategic Planning; Attitudes; Conflict Management; Corporate Strategy; Applications and Software; Technology Adoption; Education Industry; Music Industry; Massachusetts; United States
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Sandino, Tatiana, Jeffrey Rayport, Samuel Grad, and Stacy Straaberg. "School of Rock: Tuning into Structured Empowerment (A)." Harvard Business School Case 124-043, January 2024. (Revised June 2024.)
  • 25 Feb 2015
  • Lessons from the Classroom

Scholars and Students Unpack the Digital Business Revolution

hedge fund, an Amazon employee focused on retail data, and a forecaster at General Electric," says HBS David Sarnoff Professor of Business Administration Marco Iansiti, who serves as faculty chair of the initiative and head of the... View Details
Keywords: by Julia Hanna; Education; Technology
  • 09 Aug 2006
  • Research & Ideas

Career Advancement Without Experience

increased focus on the external labor market is not a trend that is reversing easily," O'Mahony remarks. "There's been a fundamental change in the compact between the employer and employee that is not going away." In other... View Details
Keywords: by Julia Hanna; Motion Pictures & Video; Technology
  • 02 Aug 2004
  • What Do You Think?

For Greater Transparency, Is Section 404 an Effective Response?

spending up to 5 percent (and in some cases more) of this year's operating income (and perhaps next year's as well) to assure an internal control structure whose integrity they can endorse in writing. But one has to ask whether this is an effective response. After all,... View Details
Keywords: by James Heskett
  • 20 Mar 2020
  • Research & Ideas

How Small Businesses Can Survive the Coronavirus Outbreak

withstand a brutal cash crunch will support the broader economy, Mills says. “This is the number one thing that we can do to keep our economy going during this particular crisis,” she says. “This is about helping small businesses, but it’s also about helping their... View Details
Keywords: by Danielle Kost; Service; Food & Beverage
  • 01 Jan 2020
  • What Do You Think?

Why Not Open America's Doors to All the World’s Talent?

one country, India. Chinese citizens are the next most frequent recipients. The largest recent recipients of the visas have often been American subsidiaries of Infosys and Wipro, Indian-based companies that provide outsourced services and use the visas to introduce... View Details
Keywords: by James Heskett; Technology
  • 09 Oct 2019
  • Research & Ideas

For Better Ideas, Bring the Right People to the Brainstorm

to better pair employees on teams to improve idea quality, according to Koning. Consider team composition. Whether or not they actually administer a personality test, supervisors generally have an idea of where team members fall on scales... View Details
Keywords: by Michael Blanding
  • 15 Jul 2014
  • First Look

First Look: July 15

Wawa Inc. Retailing requires attention to detail and customer and employee loyalty. Wawa is a 50-year-old food retailer with an almost cult-like following. With $9 billion in revenues, Wawa is the 50th largest privately held company in... View Details
Keywords: Carmen Nobel
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