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  • 22 Aug 2012
  • Research & Ideas

Advertising: It’s Not ‘Mad Men’ Anymore

one has long been the burning question for clients and their agencies," says Alvin J. Silk, the Lincoln Filene Professor of Business Administration, Emeritus, at Harvard Business School. "Hence the famous... View Details
Keywords: by Michael Blanding; Advertising
  • 01 Jun 2020
  • What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

Amazon. Customer service is relative, a product of customer expectations compared to actual experiences. Amazon has created very high customer expectations for in-stock merchandise and rapid delivery and, in the past, generally met them.... View Details
Keywords: by James Heskett; Retail
  • 03 Oct 2005
  • What Do You Think?

What’s the Future of Globally Organized Labor?

is doubtful that globally organized labor will be able to achieve the same purposes that have motivated unions on a national basis because "the purpose of most unions is 'the greater good' and generally not that of individual... View Details
Keywords: by James Heskett
  • 08 May 2013
  • Research & Ideas

A Company’s Evolving View of Gender Equity

1991 and 2009, a period when the growing number of highly educated women in the workforce tested widely held understandings about gender and professional work, write the authors, Harvard Business School professors Lakshmi Ramarajan and... View Details
Keywords: by Martha Lagace; Accounting
  • 29 May 2001
  • Research & Ideas

Race Does Matter in Mentoring

to become a major product family. His success in that position propelled him to a series of other assignments, including a temporary one in strategic planning, that eventually landed him a promotion to vice president and general manager,... View Details
Keywords: by David A. Thomas
  • 07 Jun 2017
  • Research & Ideas

How an African History Scholar Became a Modern Righter of Wrongs

Harvard MBA students visit the Bo-Kaap area of Cape Town, May 1, 2017 (Photo credit: Caroline Elkins) Recently, a first-year MBA student at Harvard Business School was overheard gushing to a friend about a professor’s deep knowledge of... View Details
Keywords: by Carmen Nobel
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

Several conclusions arise than can help inform the design of care delivery platforms for HIV/AIDS. Download the paper: http://www.hbs.edu/research/pdf/09-093.pdf   Cases & Course MaterialsAccenture's War for Talent in India Harvard View Details
Keywords: Martha Lagace
  • 17 Jan 2017
  • Research & Ideas

Can China Maintain Its Economic Power?

ladders up to unload our bags,” recalls McFarlan, the School’s Albert H. Gordon Professor of Business Administration, Emeritus, and a tactful bridge builder who has played a key role in launching and guiding several collaborative... View Details
Keywords: by Deborah Blagg
  • 03 Nov 2009
  • First Look

First Look: Nov. 3

listed and unlisted firms from across a wide spectrum of manufacturing and services industries and ownership structures such as state-owned firms, business groups, and private and foreign firms. Detailed balance sheet and ownership... View Details
Keywords: Martha Lagace
  • 29 Apr 2013
  • Research & Ideas

Are First-Time Buyers Left Out of Real Estate’s Rebound?

interest tax deduction. Retsinas is a senior lecturer in real estate at Harvard Business School, director emeritus of Harvard University's Joint Center for Housing Studies, and former Federal Housing Commissioner. Q: What factors have... View Details
Keywords: Construction; Real Estate
  • 19 Nov 2012
  • Research & Ideas

LEED-ing by Example

Leadership in Energy and Environmental Design (LEED) standard. After local governments decided to pursue LEED certification for their own buildings, there was an uptick in the number of local architects, general contractors, and other... View Details
Keywords: by Carmen Nobel; Construction; Real Estate; Energy; Utilities
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

on," says Harvard Business School marketing professor Gerald Zaltman. A more strategic approach to data mining can provide the foundation for that decision-making architecture. Below, advice on how to use information about the... View Details
Keywords: by Jean Ayers
  • 03 Aug 2010
  • First Look

First Look: August 3

in bringing their products to market, yet we know very little about the kinds of strategies they can employ to influence regulatory actor decision making. In this paper, we highlight a firm's strategic use of symbolic signaling in View Details
Keywords: Martha Lagace
  • 01 Mar 2004
  • Lessons from the Classroom

Mission to Mars: It Really Is Rocket Science

Instead, NASA would send smaller spacecraft to the planet every two years, using information generated in each mission to improve the effectiveness of those to follow. While the objectives were admirable, the way NASA went about... View Details
Keywords: by Sean Silverthorne
  • 12 Apr 2004
  • Research & Ideas

Operations and the Competitive Edge

Obstacles facing companies in today's hyper-competitive global markets are seemingly more complex than ever, to the point that managers must rethink many of the basic principles of good operations management, says Robert Hayes. In a new book, Hayes and three co-authors... View Details
Keywords: by Martha Lagace
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

expert and Harvard Business School Professor Michael Beer outlines what the high-commitment, high-performance organization looks like and provides practitioners with the transformation process to help them get there. Starting with leaders... View Details
Keywords: Martha Lagace
  • 12 Sep 2016
  • Research & Ideas

What Brands Can Do to Monitor Factory Conditions of Suppliers

brand-name multinationals that contract out the work. “In a sense, global supply chains are serving a regulatory function, with companies imposing an additional layer of rules and investing resources to enforce them,” says Harvard View Details
Keywords: by Michael Blanding
  • 15 Oct 2014
  • Research & Ideas

Apple Pay’s Technology Adoption Problem

When Apple introduced the iPod, it had a simple but compelling tag line for music fans: "1,000 thousand songs in your pocket." The company sold 300 million of them. On the eve of debuting its digital payment system, Apple Pay, two Harvard View Details
Keywords: by Dina Gerdeman; Technology; Retail
  • 02 Mar 2010
  • First Look

First Look: March 2

distinguished economists who have studied the role of public support in generating innovation in other sectors of the economy. Over the last few years relatively few economists have studied energy innovation in any depth, but there has... View Details
Keywords: Martha Lagace
  • 28 Aug 2012
  • First Look

First Look: August 28

a business opportunity from the perspective of a "triple bottom line"-a performance evaluation scheme focused on "people, planet, and profit" that construes success in terms of social benefits, environmental... View Details
Keywords: Sean Silverthorne
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