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Show Results For
- All HBS Web
(9,388)
- People (43)
- News (3,103)
- Research (4,639)
- Events (37)
- Multimedia (42)
- Faculty Publications (1,505)
- 25 Aug 2022
- News
Open Market
that she had miscast herself in her own origin story: She wasn’t the starry-eyed tech founder, she was the architect and builder. “I realized that there needed to be someone else—the genius who had the vision to come up with the idea. But then, once they had it, I... View Details
- 06 Dec 2021
- News
What's the Word?
She·sesh·un (noun) Ly·ing flat (verb) Post·cook·ie (adj.) Bi·o·rev·o·loo·shun (noun) Dig·i·tul no·mad (noun) Di·ver·si·ty wa·shing (verb) Meem Stock (noun) When the price of supposedly “dull” stocks like BlackBerry and GameStop hit the roof earlier this year, driven... View Details
- 14 Dec 1999
- Research & Ideas
From Spare Change to Real Change: The Social Sector as a Beta Site for Business Innovation
encouraged, but neither activity engages the unique skills and capabilities of business. Consider the typical corporate volunteer program. It almost invariably draws on the lowest common skills in a company by mobilizing people to View Details
Keywords: by Rosabeth Moss Kanter
- 23 May 2011
- Op-Ed
Leading and Lagging Countries in Contributing to a Sustainable Society
Editor's note: Please see related story, Corporate Sustainability Reporting: It's Effective. To what extent companies contribute to a sustainable society is a question increasingly important, not only to the companies themselves, but also to investors, the countries... View Details
Keywords: by Robert G. Eccles & George Serafeim
- 26 Jul 2004
- Research & Ideas
A Better Way to Negotiate: Backward
management. Instead, Perlman mapped backward from his VC target, reasoning that WebTV's appeal and value to the VCs would be greatly enhanced by partnership with a prominent consumer electronics firm. Perlman started View Details
Keywords: by James K. Sebenius
- 14 May 2012
- Research & Ideas
Breaking the Smartphone Addiction
make exactly that happen: a process tested successfully by BCG teams in North America, South America, Europe, Asia, and Australia. A process I have seen implemented with good and not-so-good managers; on big and small teams, with tight... View Details
Keywords: by Leslie A. Perlow
- 01 Mar 2025
- News
Patch Work
memory. Since founding Winning Connections in 1997, Jameson has been a pioneer in politicking over telephone lines. It’s work that has made the firm one of the political industry’s leading consultancies, generating $15 million in annual revenue and an office shelf... View Details
- 12 Nov 2014
- Op-Ed
A Challenge to the New Congress: Pass Housing Finance Reform
from the left and the right, set out to do just that. For the last two and a half years, we co-chaired the Commission's Mortgage Finance Reform Working Group. Remarkably, we saw consensus emerge from both parties on the goals of the new... View Details
- January 2010 (Revised August 2011)
- Case
United Breaks Guitars
By: John A. Deighton and Leora Kornfeld
When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details
Keywords: Communication Technology; Customer Satisfaction; Marketing Communications; Marketing Strategy; Consumer Behavior; Network Effects; Service Delivery; Social and Collaborative Networks; Internet; Air Transportation Industry
Deighton, John A., and Leora Kornfeld. "United Breaks Guitars." Harvard Business School Case 510-057, January 2010. (Revised August 2011.) (request a courtesy copy.)
- 11 Jun 2009
- Working Paper Summaries
Social Influence Given (Partially) Deliberate Matching: Career Imprints in the Creation of Academic Entrepreneurs
- 24 May 2004
- Research & Ideas
The Watsons: IBM’s Troubled Legacy
The world's fair in New York City at the end of the depression decade was a big deal. Planning began in 1935. The fairgrounds covered 1,216.5 acres in what had been a garbage dump in Queens. By opening day, April 30, 1939, the moonscape... View Details
Keywords: by Richard S. Tedlow
- 21 Feb 2007
- Op-Ed
What a U.N. Partnership with Big Business Could Accomplish
mechanism to do well with minimum risk and maximum efficiency. In its early stages, a typical project would have to be commercially oriented and driven by private funds, though public funding from... View Details
Keywords: by George C. Lodge & Craig Wilson
- 25 Feb 2020
- News
3-Minute Briefing: Ellen Pao (MBA 1998)
create a more diverse and inclusive environment. That’s what we’re doing with Project Include. Through our program, a CEO can talk with peers and see data on their startup’s diversity and sentiment levels. You need data to see what is and... View Details
Keywords: April White; photo by Eric Millette
- 28 Apr 2003
- Research & Ideas
Shareholders Key to Corporate Reform
sense of accountability. The expectation is that, by affixing his or her name to the document, the CEO will verify its accuracy by asking more rigorous questions: Do I trust... View Details
- 1997
- Book
The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
By: Clayton M. Christensen
His work is cited by the world's best known thought leaders, from Steve Jobs to Malcolm Gladwell. In this classic bestseller, innovation expert Clayton M. Christensen shows how even the most outstanding companies can do everything right—yet still lose market... View Details
Christensen, Clayton M. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail. Boston, MA: Harvard Business School Press, 1997.
- 28 Oct 2019
- Research & Ideas
Brick-and-Mortar Stores Are Making a Comeback
have an experience and learn about products, but now that can be decoupled from the act of taking possession of a product because there are better and cheaper ways of doing that. Malls are going to increasingly transform into places for... View Details
- 01 Jun 1998
- News
Mark Tatum
headed a corporate soccer promotion at P&G. At HBS, he met numerous people working in the sports industry and took a summer internship doing sports marketing for Pepsi-Cola. After graduation and some travel with his wife and HBS... View Details
Keywords: Susan Young; photograph by Webb Chappell
- 12 Oct 1999
- Research & Ideas
What It Takes: Minorities in the Executive Suite
some difficult twists and turns. Promotions, for instance, are typically much harder to come by in the early stages of their careers than they are for whites. And once they make the leap into middle and upper management, these... View Details
Keywords: by Judith A. Ross
- Dec 18 2015
- Testimonial
Exploring New Strategies and a Renewed Vision for Leadership
- 05 Mar 2020
- News
Green Light
made to contain the risk that such outside organic matter could introduce. Visitors are asked to dip the soles of their shoes into a shallow plastic water bath, so as to limit contamination by pathogens and insects. Entry into one of the... View Details