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  • All HBS Web  (4,691)
    • People  (13)
    • News  (1,430)
    • Research  (2,711)
    • Events  (9)
    • Multimedia  (7)
  • Faculty Publications  (1,733)

Show Results For

  • All HBS Web  (4,691)
    • People  (13)
    • News  (1,430)
    • Research  (2,711)
    • Events  (9)
    • Multimedia  (7)
  • Faculty Publications  (1,733)
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  • Profile

Rob Casper

great idea. I want to get my hands dirty creating a real product. I'm less interested in scaling a company than making marginal improvements and running the daily business successfully." Because his search is still in progress, Rob... View Details
  • 20 Feb 2025
  • Blog Post

IFC India 2025: Building Resilience - Mumbai’s Journey to Sustainable Water Management

in older buildings, many dating back to the 1950s. This highlights the urgent need for upgrades to infrastructure to ensure water quality reaches end-users. Colaba Sewage Treatment Plant Visit At the sewage treatment facility, the scale... View Details
  • 03 Mar 2015
  • First Look

First Look: March 3

that covers all the procedures, tests, drugs, devices, and services involved in inpatient, outpatient, and rehabilitative care for a patient's medical condition. For chronic conditions and primary care, a bundled payment is a single... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2009
  • News

Just Chillin’

Keeping things cool at HBS during the hot summer months is the chilled water plant, a 19,700-square-foot facility located underground near the B-School parking lot. With hundreds of thousands of gallons coursing through miles of pipe, the plant View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Mar 2007
  • News

Courting the Poor

the second-year elective Managing Service Operations. Launched in 1957 with a single department store, Magazine Luiza operated as a family-run business until 1991, when the niece of one of the founders,... View Details
Keywords: Julia Hanna; department stores; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 25 Aug 2022
  • News

Case Study: Sound Check

making sure our existing customers still win and that we can still grow in that market,” says Pemberton. Should LS stick with the formula that’s been working, or should they make the leap to enterprise sales and commit to the scaling it... View Details
Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 10 Jun 2014
  • First Look

First Look: June 10

laboratory experiments in food service contexts that suggest that the introduction of operational transparency improves service quality and efficiency. The introduction of... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2014
  • News

New Idea: On-Demand Package Delivery

potential customers on Facebook and LinkedIn, and purchase mover’s dollies to help them make deliveries. The cofounders successfully tested Boxxify throughout April and May in Boston’s Back Bay, where their research showed only 3 percent of buildings have doormen. They... View Details
Keywords: Francis Storrs
  • 01 Mar 2017
  • News

A Healthy Profit

Quelch. New energy efficiency initiatives also saw their greenhouse gas footprint drop by 19 percent between 2005 and 2012. COMMUNITY HEALTH “Royal Caribbean donates a lot of used furniture and household goods in the ports where they call,” says Quelch. “They’ll also... View Details
Keywords: Dan Morrell
  • 19 May 2022
  • News

Leading to Salvation

to apply to HBS, launching a career that would include executive roles at McKinsey, Citibank, and Union Texas Petroleum, as well as board service for General Mills, Hewlett-Packard, Stanley Black & Decker, and UnitedHealth. From 1993... View Details
  • February 2016
  • Case

Express Scripts: Promoting Prescription Drug Home Delivery (A)

By: John Beshears, Patrick Rooney and Jenny Sanford
The pharmacy benefit manager (PBM) sector processes prescription drug claims on behalf of companies that offer a prescription drug benefit to their employees. This case follows Bob Nease, Chief Scientist at Express Scripts, as he considers methods to promote home... View Details
Keywords: Pharmaceuticals; Prescription Drugs; Pharmacy Benefit Manager; PBM; Healthcare; Behavioral Economics; Choice Architecture; Active Choice; Service Delivery; Decision Choices and Conditions; Health Care and Treatment; Order Taking and Fulfillment; Compensation and Benefits; Pharmaceutical Industry
Citation
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Beshears, John, Patrick Rooney, and Jenny Sanford. "Express Scripts: Promoting Prescription Drug Home Delivery (A)." Harvard Business School Case 916-026, February 2016.
  • January 2008
  • Teaching Note

Pilgrim Bank (A): Statistics Review with Data Desk

By: Frances X. Frei
Teaching Note for 602104. View Details
Keywords: Decision Making; Policy; Banks and Banking; Management Teams; Motivation and Incentives; Customers; Mathematical Methods; Service Operations; Banking Industry
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Frei, Frances X. "Pilgrim Bank (A): Statistics Review with Data Desk." Harvard Business School Teaching Note 608-095, January 2008.
  • 01 Sep 2010
  • News

Start-Ups Make Their Pitch

help consumers locate a business or person to handle local service needs, get price quotes, and book appointments. Southern California: Kiwilimón (Deborah Dana Beyda, MBA ’08, cofounder) is a food and recipe Internet portal for... View Details
Keywords: awards; Furniture and Related Product Manufacturing; Manufacturing
  • 01 Sep 2011
  • News

Alumni Book Briefs

Raising Eyebrows: A Failed Entrepreneur Finally Gets It Right by Dal LaMagna (MBA ’70) (Wiley) When LaMagna graduated from HBS, his entrepreneurial activities — including operating discos in drive-in theaters and working with the 1960s... View Details
Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 20 Nov 2019
  • News

Lifting Fallen Families

In 1989, Sergeant William Delaney Gibbs was in Panama participating in Operation Just Cause, set to remove military dictator Manuel Noriega from power. He was with the Seventh Infantry Division and, during combat five days before the... View Details
Keywords: Maureen Harmon
  • 01 Dec 2013
  • News

Faculty Books

and geopolitical change and uncertainty; compete on a global scale; and operate in a socially responsible and accountable manner. Can China Lead? Reaching the Limits of Power and Growth by Regina M. Abrami, William C. Kirby, and F. Warren... View Details
  • Web

Independent Projects | Social Enterprise | Harvard Business School

internal strategy group to determine the appropriate efficient scale for country offices. Explored interactive media approaches for an organization focused on expanding access to financial services for... View Details
  • Web

Benefits | Information Technology

Benefits The benefits of being live Just about everyone is familiar with online video conferencing services like Zoom, Teams, or any of the countless options available online. So why create a program using HBS Live Online Classrooms?... View Details
  • 21 Jun 2011
  • First Look

First Look: June 21

company's strategic location in the China market, he would have to transform the company mindset and its operating structure from its roots in the manufacturing of DRAMs to the service orientation that was... View Details
Keywords: Sean Silverthorne
  • February 2015
  • Supplement

MedCath Corporation (C)

By: Regina E. Herzlinger, Kevin Schulman and F. Fallon Upke
MedCath is a horizontally integrated chain of heart hospitals that partners with local cardiologists. It claims that its focus leads to better and cheaper results than those of an everything-for-everybody general hospital. Community hospitals generally vehemently... View Details
Keywords: Medical Specialties; Market Entry and Exit; Service Delivery; Conflict and Resolution; Horizontal Integration; Health Industry
Citation
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Herzlinger, Regina E., Kevin Schulman, and F. Fallon Upke. "MedCath Corporation (C)." Harvard Business School Supplement 315-018, February 2015.
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