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  • All HBS Web  (5,186)
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    • News  (1,149)
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  • 02 Mar 2015
  • Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

knowledgeable salespeople with "deep expertise in the categories they served." Against Amazon and other online retailers, these advantages fade. Online retailers have appropriated the strengths of category killers, and can offer wider assortments than any store, have... View Details
Keywords: Re: Rajiv Lal; Retail
  • 23 Mar 2015
  • Research & Ideas

It’s Called ‘Price Coherence,’ and It’s Surprisingly Bad for Consumers

raise menu prices—for everyone. Albeit indirectly, consumers pay for the intermediary services. "To me, this seems pretty screwed up," Edelman says. "The system encourages excessive consumption of OpenTable. As diners, we should leave... View Details
Keywords: by Carmen Nobel; Retail; Air Transportation; Food & Beverage; Entertainment & Recreation
  • 19 Jul 2010
  • Research & Ideas

How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem

margins. Yet in the new case study "Mercadona," HBS assistant professor Zeynep Ton and research assistant Simon Harrow describe a Spanish supermarket chain that has done all this while achieving steady profits and double-digit... View Details
Keywords: by Julia Hanna; Retail; Food & Beverage
  • 12 Feb 2001
  • Research & Ideas

John Irving’s Lessons for Business

consequences. As another example, people sometimes feel that they are going after some tangible reward that's being offered to them for their work, or maybe even some intangible reward like recognition. Or they may find themselves focusing on avoiding harshly negative... View Details
Keywords: by Mallory Stark & Martha Lagace
  • 31 Jan 2017
  • Research & Ideas

Why These Business School Professors Oppose Trump's Executive Order on Immigration

that was poorly conceived, inadequately reviewed, discriminatory, counterproductive, and fundamentally anti-American” After reading the petition and the news reports on the executive order, the decision was fast and easy. President... View Details
Keywords: by Staff
  • 10 Jul 2000
  • Research & Ideas

IT Links for Boundaryless Companies

said, it's time for a new kind of standards to emerge: standards not just for how computers communicate, but for how business processes work. Even an advanced technical protocol like XML, said Upton, "with all its cleverness, doesn't... View Details
Keywords: by Kenneth Liss
  • 20 Jan 2017
  • Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

Marketing is important in campaigning. It is equally important in governing. In 2008, Barack Obama won the presidency with an uplifting call for hope and change. He leveraged online media to attract volunteers and donors, building a swell of grassroots support. In... View Details
Keywords: by Christina Pazzanese
  • 23 Jun 2003
  • Research & Ideas

Psychology, Pathology, and the CEO

In recent years, I have been inside nearly two dozen turnaround situations, in various stages of progress, in which new leaders were bringing distressed organizations back from the brink of failure and setting them on a healthier course.... View Details
Keywords: by Rosabeth Moss Kanter
  • 20 Aug 2001
  • Research & Ideas

Making an Ally of Uncle Sam

microprocessors to computer makers such as Compaq and Dell. The company competes with chipmaker Advanced Microdevices and complements Microsoft's operating system and applications software. Ironically, the businesses that are creating... View Details
Keywords: by Michael Watkins, Mickey Edwards & Usha Thakrar
  • 09 Nov 2015
  • Research & Ideas

These Employers Pay Higher Salaries than Necessary

Imagine you walk into a shop where you don’t know the prices. Maybe it’s a Turkish souk, redolent with smells of saffron and turmeric. Or maybe it’s a New Hampshire antique store, full of dusty shelves of enticing oddities. You pick out... View Details
Keywords: by Michael Blanding; Employment; Technology; Computer
  • 30 Sep 2002
  • Research & Ideas

Use the Psychology of Pricing To Keep Customers Returning

time). For such managers, if every paying customer showed up at one time, the system would break down. One way to assure this is to bill in a lump sum as opposed to in installments. In the case of the country club, in particular, I might... View Details
Keywords: by Manda Mahoney
  • 08 Jun 2009
  • Research & Ideas

The Return of the Salesman

business and society. In its Winter 2008 issue, Business History Review included five articles on salesmanship: "Selling the American Way: The Singer Sales System in Japan, 1900-1938" (by Andrew Gordon) "Inventing the U.S. Stove Industry,... View Details
Keywords: by Sean Silverthorne; Retail
  • 09 Aug 2010
  • Research & Ideas

How to Speed Up Energy Innovation

percent of the carbon out of the energy system in 40 years. I don't know much about energy, although I know much more now than I did when I started this project. But I've spent my life studying innovation, so I thought maybe I could be of... View Details
Keywords: by Julia Hanna; Energy; Utilities
  • 23 Jul 2007
  • Research & Ideas

HBS Cases: How Wikipedia Works (or Doesn’t)

from article evaluation standards to the etiquette surrounding debate. "When I got involved in this Article-for-Deletion process, they kept citing chapter and verse the policies and guidelines to me," McAfee says. "It really showed me how... View Details
Keywords: by Sean Silverthorne; Publishing
  • 15 Dec 2008
  • Research & Ideas

The Surprisingly Successful Marriages of Multinationals and Social Brands

to managers and stimulating reflection among scholars, a new working paper by HBS professors James E. Austin and Herman B. "Dutch" Leonard looks at how and why such acquisitions occur and how to manage the View Details
Keywords: by Sarah Jane Gilbert; Consumer Products; Food & Beverage
  • 10 Apr 2006
  • Research & Ideas

American Auto’s Troubled Road

Today's headlines confirm that difficulty, as GM and Ford close plants, cut jobs and production, and try to deflect talk of bankruptcy, all the while losing money and U.S. market share. This most recent bout of bad news (coming after the... View Details
Keywords: by Garry Emmons; Manufacturing; Transportation; Auto
  • 20 Feb 2006
  • Research & Ideas

Are Company Founders Underpaid?

No one says the life of the entrepreneur is glamorous, at least in the start-up phase. Financing pressures. Bad diet. Family—what family? And now new research from Harvard Business School professor Noam Wasserman reveals another... View Details
Keywords: by Sarah Jane Gilbert; Financial Services; Technology
  • 19 Dec 2005
  • Research & Ideas

The Regional Slice of Your Global Strategy

equipment, and pharmaceuticals have invested significantly in modern mapping technology, using such innovations as enhanced clustering techniques, better measures for analyzing networks, and expanded data on bilateral, multilateral, and unilateral country attributes to... View Details
Keywords: by Pankaj Ghemawat
  • 11 Mar 2001
  • Research & Ideas

Group Therapy

have important implications for leaders in three distinct areas. First, he points out, it is inappropriate for managers in developing countries to assume they can simply transfer American concepts and systems to their own economic... View Details
Keywords: by Peter Jacobs
  • 23 Jun 2003
  • Research & Ideas

Historically Speaking: A Roundtable at HBS

hand, kept putting its knowledge and profits from every new product back into the company. From manufacturing punched-card data processors, it progressed along what I call the learning path to make the View Details
Keywords: by Jim Aisner
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