Management Systems - Publications - Faculty & Research

25 Feb 2020
News

Case Study: The Credit Bureau

but that’s a very expensive customer acquisition cost (CAC). Building managers are employed by a property manager who only cares about their 2 percent management fee. Landlords... View Details

Keywords: Jen McFarland Flint; Real Estate

17 Sep 2020
News

interactions with each other are at the heart of this education.” Among the changes that Shad General Manager Sue LaRose has seen during re-opening is the appointment system for the facility and the tennis... View Details

01 Mar 2015
News

The Next Big Swing

MLB Advanced Media’s new Statcast system provides measures for every play, arming analysts like Tippett with a wealth of new data. (Courtesy of MLB.com) Tom Tippett’s love of sports data began at age seven, when his mom bought him a... View Details

Keywords: Andrew Clark; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Management, Scientific, and Technical Consulting Services; Professional Services; Data Processing, Hosting, and Related Services; Information

17 Jun 2002
Research & Ideas

A Litmus Test for Entrepreneurs

In 1999, Tom Herman and Kaleil Isaza Tuzman, best friends since childhood, quit their comfortable jobs to start govWorks, with millions of VC dollars to back them up. Their goal was nothing if not grandiose: to use Internet payment View Details

Keywords: by Walter Kuemmerle

01 Mar 2016
News

Off Script

according to one study—and the limited lifespan of patent rights. What can the pharmaceutical industry and government regulators do to improve conditions? We put your queries to Fred Hassan (MBA 1972), a managing director at Warburg... View Details

Keywords: Insurance Carriers and Related Activities; Finance

April 1974 (Revised June 1983)
Case

Robert F. Kennedy High School

By: John J. Gabarro

Presents the problem facing a newly appointed high school principal. Raises issues about interpersonal and group behavior including lack of open conflict resolution and the need to intervene in an interpersonal conflict. Also raises the issue of intergroup conflict... View Details

Keywords: Interpersonal Communication; Secondary Education; Employee Relationship Management; Organizational Structure; Behavior; Conflict Management; System

Citation

Educators

Purchase

23 Feb 2009
Research & Ideas

Creative Entrepreneurship in a Downturn

formation, and innovation. He is also a partner of the international management consulting firm McKinsey & Company, where he is a leader of its Innovation practice. Chakravorti has advised over 30 Fortune 500 companies on innovation,... View Details

Keywords: by Martha Lagace

01 May 2000
What Do You Think?

Can You Hard-Wire Performance?

inevitable. Even today, Xerox old-timers debate the decision. But hard-wiring incentives can have a downside. Just ask the management at eBay, which supplies an internet vehicle by which its subscribers can trade practically anything with... View Details

Keywords: by James Heskett

Jul 2012
Article

A Better Way to Tax U.S. Businesses

also raise revenue--and end public perceptions of unfairness. These reforms could actually turn the U.S. tax system into an asset. But they won't be effective if managers don't change their mind-set. Rather... View Details

01 Mar 2004
News

Alumni Bookshelf

Systems Fieldbook coedited by Gerald D. Klein (MBA ’67) (Jossey-Bass/Pfeiffer) Aimed at helping leaders building organizations characterized by extensive collaboration, this book guides readers in making the most of the intellectual... View Details

Keywords: Educational Support Services; Educational Services

01 Jun 2002
News

In VMI Partnerships, the Devil is in the Data

The expression “letting the fox guard the henhouse” comes to mind when you first hear about Vendor Managed Inventory (VMI) systems, where a product manufacturer actually places orders for the retailer, determining quantities based upon... View Details

Keywords: Laura Singleton (MBA 1988)

01 Sep 2016
News

How I Got to Google

end of the day, product managers are judged on execution and the quality of their launch. SS: Any advice for people who want to be a PM but don’t have a technical background? PR: I’m a computer and biomedical engineer by training, and... View Details

Keywords: Julia Hanna

25 Apr 2012
What Do You Think?

How Will the “Age of Big Data” Affect Management?

data?'" That's Paul Nicholas' reaction after reading most of the responses to this month's column. It's not a bad "sense of the meeting," in which many contributors offered suggestions to managers wishing to get the most out of so-called... View Details

Keywords: Re: James L. Heskett

Profile

Shana Hoffman

The very thing that attracted Shana Hoffman to engineering (she completed a BSE in electrical systems engineering at the University of Pennsylvania) frustrated her when she and her family were doing their best to help her father weather a... View Details

16 Feb 2012
Op-Ed

Nitin Nohria: Why US Competitiveness Matters

that our friends abroad cheer for America with foreboding and pessimism, the way sports fans nervously pull for a team whose lead is slimming and whose energy is fading. These outsiders recognize that the system of democratic capitalism... View Details

Keywords: by Nitin Nohria

25 Oct 2011
Research & Ideas

Chasing Stars: Why the Mighty Red Sox Struck Out

In the fall of 2009, baseball's Anaheim Angels knocked the Boston Red Sox out of the American League Division Series in a humiliating three straight games. Within a matter of weeks, Sox general manager Theo Epstein had launched one of the... View Details

Keywords: by Carmen Nobel; Sports; Banking

01 Dec 2010
News

Faculty Books

use — among them, death by delay, confusion, fearmongering, and character assassination — and then engage them with tactics tailored to each strategy. By “inviting in the lions” to critique an idea and being prepared for them, managers... View Details

Keywords: business proposals; financial regulation

01 Apr 2002
News

Dot Vertigo

"dot nothings"; that legacy systems can be built upon; that the United States is the Internet leader; that PCs provide the only access to the Internet; and that English is the language of the Internet. Nolan urges senior View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

June 2005
Teaching Note

The Walt Disney Co.: The Entertainment King (TN)

By: David J. Collis

Teaching Note to (9-701-035). View Details

Keywords: History; Business or Company Management; Creativity; Boundaries; Business Strategy; Motion Pictures and Video Industry; Media and Broadcasting Industry