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  • 23 Mar 2010
  • First Look

First Look: March 23

incumbent that faces a low-quality ad-sponsored competitor. In addition to competing through adjustments of tactical variables such as price or the number of ads a product... View Details
Keywords: Martha Lagace
  • 18 Mar 2008
  • First Look

First Look: March 18, 2008

how these Americans spend their income tax refunds, using transaction-level data from a stored-value card product. Card-holders may choose among several tax settlement and loan options, effectively receiving cash View Details
Keywords: Martha Lagace
  • June 2005 (Revised September 2006)
  • Case

Oracle vs. salesforce.com

By: David B. Yoffie and Alison Berkley Wagonfeld
Explores the phenomenon of software becoming a service. Salesforce.com has catapulted into the lead for offering a customer relationship management (CRM) solution as a Web-based service. Siebel, the leader in CRM packaged software sales, has to devise a strategy to... View Details
Keywords: Customer Relationship Management; Competitive Advantage; Software; Web Services Industry; Web Services Industry
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  • Career Coach

Mo Fong

Google, Mo worked at PayPal in risk management and was the Executive Director of the Stanford Educational Leadership Initiative (https://seli.stanford.edu/). She started her career as a high school math and... View Details
Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)
  • 08 Nov 2024
  • Blog Post

Harvard Business School’s Armed Forces Alumni Association

Harvard has played a significant role in America’s military traditions since the founding days of the nation and continues its historical and ongoing commitment to military and public service, as well View Details
  • February 2008
  • Article

Bandwidth Allocation in Peer-to-Peer File Sharing Networks

By: Albert Creus Mir, Ramon Casadesus-Masanell and Andres Hervas-Drane
We present a model of bandwidth allocation in a stylized peer-to-peer file sharing network. Given an arbitrary population of peers composed of sharers and freeriders, where all peers interconnect to maximize their allocated bandwidth, we derive the expected bandwidth... View Details
Keywords: Information Infrastructure; Resource Allocation
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  • 12 May 2023
  • Blog Post

Breaking Barriers and Building Community: Get to Know the HBS Women's Student Association (WSA)

What is the WSA? The WSA, or Women’s Student Association, is a student-led organization at Harvard Business School for anyone who identifies as a woman. We’re the largest... View Details
Keywords: All Industries
  • 12 May 2023
  • Blog Post

Independent Project: The Rise of Electric Heat Pumps

installation/repair is $3K/home [16,17]. Electrical paneling: Electrification of the home requires 100-200A of electrical service, meaning most homes will need some type of electrical infrastructure upgrade. According to View Details
  • 08 Mar 2004
  • Research & Ideas

Creating Value in Your Business Ecosystem

delivery of a company's own offerings. Like an individual species in a biological ecosystem, each member of a business ecosystem ultimately shares the fate of the network View Details
Keywords: by Marco Iansiti & Roy Levien
  • 01 Jun 2023
  • News

Curb Appeal

cuts that eviscerated core services such as street sweeping and litter-bin collection. The results were both predictable and unpleasant: a “visibly filthier” city, to use... View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • 21 Feb 2013
  • Research & Ideas

HBS Research Focuses on Gender Issues and Fixes

business management. Here are recent articles and working papers on faculty research that focus on gender issues in the workplace and offer specific actions that companies can use to address them. We will be highlighting more work in this area View Details
  • September 2019
  • Case

Dementia Discovery Fund

By: Richard G. Hamermesh, Kathy Giusti and Sarah Gulick
The case is set in March 2019, and tells the story of the founding of the Dementia Discovery Fund (DDF). The idea for the fund began in 2015, when then-Prime Minister David Cameron spoke about the importance of making breakthroughs in dementia research, and pledged... View Details
Keywords: Venture Capital; Investment Funds; Mission and Purpose; Recruitment; Health Care and Treatment; Financial Services Industry; Financial Services Industry; Boston; Massachusetts; London; England
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  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

from supplying such capabilities as analytic applications and a decision-support infrastructure that is customized to the business units' strategic needs. Differentiation also... View Details
Keywords: by Robert S. Kaplan; Service
  • 22 Apr 2002
  • Research & Ideas

Does Spirituality Drive Success?

with the whole person? In a service industry, where most jobs can be described as "menial" and entry-level, he retains employees and maintains morale by embodying his... View Details
Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild
  • 27 Jul 2011
  • Research & Ideas

Customer Loyalty Programs That Work

customer $20 in "Nordstrom Notes" that can be applied to future purchases. Depending on how much they spend annually, Fashion Rewards members also have access to perks such as concierge service and... View Details
Keywords: by Maggie Starvish; Retail
  • March 1990 (Revised November 2004)
  • Case

O.M. Scott & Sons Co. Leveraged Buyout

By: George P. Baker III and Karen Wruck
Documents the organizational changes that took place at O.M. Scott & Sons Co. in response to their leveraged buyout. Provides the opportunity for students to discuss the effects of high leverage on management decision making, and the differences between operating as a... View Details
Keywords: Leveraged Buyouts; Capital Structure; Borrowing and Debt; Organizational Structure; Organizational Change and Adaptation; Management; Business Conglomerates; Cost of Capital; Financial Services Industry
Related
  • Career Coach

Kristin Brennan

Kristin (Duke ’03) applies her background as a management consultant, nonprofit Chief Talent Officer and negotiation strategist to her work helping students and alumni chart a... View Details
Keywords: Social Enterprise
  • 14 Jan 2022
  • Blog Post

Embracing Activism for Social Change

chronic problems. “The goal is to help first responders better assess situations and connect at-risk individuals with support services as needed,” Mendu says. A third component... View Details
  • 05 Oct 2009
  • Research & Ideas

The Vanguard Corporation

were going to succeed and prosper needed to manage risks better, have a stronger sense of purpose to motivate their employees, and satisfy a public already agitated about scandals such View Details
Keywords: by Sean Silverthorne
  • 25 Jun 2001
  • Lessons from the Classroom

Machiavelli, Morals, and You

out later to be a horrible sham. In his efforts to be an outstanding butler, Stevens instinctively and continually chose service over other values and opportunities, irretrievably losing the opportunity for... View Details
Keywords: by Martha Lagace