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  • 01 Mar 2017
  • Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

performing costly medical procedures. And that’s a problem, argues Senior Fellow Robert S. Kaplan, the Marvin Bower Professor of Leadership Development, Emeritus, at Harvard Business School. “It becomes obvious that you can make the... View Details
Keywords: by Michael Blanding; Health
  • 01 Jun 2020
  • What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

Amazon. Customer service is relative, a product of customer expectations compared to actual experiences. Amazon has created very high customer expectations for in-stock merchandise and rapid delivery and, in the past, generally met them.... View Details
Keywords: by James Heskett; Retail
  • 19 Dec 2014
  • Research & Ideas

China’s Complicated Relationship With Mother Nature

Despite its name, the Great Wall of China began as a series of smaller, isolated defensive fortifications. Those structures grew and were later unified into the imposing structure that exists today. The Great Wall is a great metaphor for the Chinese economy. By... View Details
Keywords: Re: William C. Kirby; Manufacturing
  • 03 Oct 2005
  • What Do You Think?

What’s the Future of Globally Organized Labor?

is doubtful that globally organized labor will be able to achieve the same purposes that have motivated unions on a national basis because "the purpose of most unions is 'the greater good' and generally not that of individual... View Details
Keywords: by James Heskett
  • 22 Aug 2012
  • Research & Ideas

Advertising: It’s Not ‘Mad Men’ Anymore

one has long been the burning question for clients and their agencies," says Alvin J. Silk, the Lincoln Filene Professor of Business Administration, Emeritus, at Harvard Business School. "Hence the famous... View Details
Keywords: by Michael Blanding; Advertising
  • 08 May 2013
  • Research & Ideas

A Company’s Evolving View of Gender Equity

1991 and 2009, a period when the growing number of highly educated women in the workforce tested widely held understandings about gender and professional work, write the authors, Harvard Business School professors Lakshmi Ramarajan and... View Details
Keywords: by Martha Lagace; Accounting
  • 29 May 2001
  • Research & Ideas

Race Does Matter in Mentoring

to become a major product family. His success in that position propelled him to a series of other assignments, including a temporary one in strategic planning, that eventually landed him a promotion to vice president and general manager,... View Details
Keywords: by David A. Thomas
  • 07 Jun 2017
  • Research & Ideas

How an African History Scholar Became a Modern Righter of Wrongs

Harvard MBA students visit the Bo-Kaap area of Cape Town, May 1, 2017 (Photo credit: Caroline Elkins) Recently, a first-year MBA student at Harvard Business School was overheard gushing to a friend about a professor’s deep knowledge of... View Details
Keywords: by Carmen Nobel
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

Several conclusions arise than can help inform the design of care delivery platforms for HIV/AIDS. Download the paper: http://www.hbs.edu/research/pdf/09-093.pdf   Cases & Course MaterialsAccenture's War for Talent in India Harvard View Details
Keywords: Martha Lagace
  • 17 Jan 2017
  • Research & Ideas

Can China Maintain Its Economic Power?

ladders up to unload our bags,” recalls McFarlan, the School’s Albert H. Gordon Professor of Business Administration, Emeritus, and a tactful bridge builder who has played a key role in launching and guiding several collaborative... View Details
Keywords: by Deborah Blagg
  • 03 Nov 2009
  • First Look

First Look: Nov. 3

listed and unlisted firms from across a wide spectrum of manufacturing and services industries and ownership structures such as state-owned firms, business groups, and private and foreign firms. Detailed balance sheet and ownership... View Details
Keywords: Martha Lagace
  • 13 Jun 2017
  • Research & Ideas

Why Global Investments Are Still a Good Bet

sense to be diversified than it used to in the past, since, at the end of the day, all markets are moving together,” says Luis Viceira, George E. Bates Professor and Senior Associate Dean for International Development at Harvard Business... View Details
Keywords: by Michael Blanding; Financial Services
  • 12 Sep 2012
  • Research & Ideas

The Unexpected Link Between Cadavers and Careers

explains Michel Anteby, an associate professor in the Organizational Behavior Unit at Harvard Business School who cowrote the paper with Filiz Garip of Harvard University, Paul V. Martorana of Wagner College, and Scott Lozanoff of the... View Details
Keywords: by Carmen Nobel; Education; Health
  • 29 Apr 2013
  • Research & Ideas

Are First-Time Buyers Left Out of Real Estate’s Rebound?

interest tax deduction. Retsinas is a senior lecturer in real estate at Harvard Business School, director emeritus of Harvard University's Joint Center for Housing Studies, and former Federal Housing Commissioner. Q: What factors have... View Details
Keywords: Construction; Real Estate
  • 11 May 2015
  • Research & Ideas

A Road Map to Fix America’s Transportation Infrastructure

Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details
Keywords: by Dina Gerdeman; Transportation
  • 19 Nov 2012
  • Research & Ideas

LEED-ing by Example

Leadership in Energy and Environmental Design (LEED) standard. After local governments decided to pursue LEED certification for their own buildings, there was an uptick in the number of local architects, general contractors, and other... View Details
Keywords: by Carmen Nobel; Construction; Real Estate; Energy; Utilities
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

on," says Harvard Business School marketing professor Gerald Zaltman. A more strategic approach to data mining can provide the foundation for that decision-making architecture. Below, advice on how to use information about the... View Details
Keywords: by Jean Ayers
  • 03 Aug 2010
  • First Look

First Look: August 3

in bringing their products to market, yet we know very little about the kinds of strategies they can employ to influence regulatory actor decision making. In this paper, we highlight a firm's strategic use of symbolic signaling in View Details
Keywords: Martha Lagace
  • 07 Apr 2014
  • Research & Ideas

Negotiation and All That Jazz

There's a saying in the military: "Plans go out the window at the first contact with the enemy." Even General Dwight Eisenhower—who oversaw the most ambitious military invasion in modern history—said, "Plans are worthless." But he added... View Details
Keywords: by Michael Blanding
  • 01 Oct 2009
  • What Do You Think?

Can the “Masks of Command” Coexist with Authentic Leadership?

leadership? Those arguing that the two can coexist cite situations, generally involving adversity, in which the "greater good" is served by masking a leader's feelings. Frances Pratt argued that " we must be careful (and... View Details
Keywords: by Jim Heskett
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