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Show Results For
- All HBS Web
(5,065)
- People (10)
- News (1,172)
- Research (2,988)
- Events (32)
- Multimedia (18)
- Faculty Publications (1,444)
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- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
her course for Harvard MBA students, Managing Service Operations, which explores interactions between firms and customers. Defy Conventional Wisdom Commerce Bank entered a mature industry where the overall level of customer satisfaction... View Details
Keywords: by Martha Lagace
- 19 Nov 2007
- Lessons from the Classroom
Teaching The Moral Leader
setting out and reinforcing the rules that the Post would follow in the investigation. These rules required vetting each of the news articles in a number of different ways to ensure that the truth they sought was pursued in a clean and... View Details
- 06 Apr 2020
- Research & Ideas
Where Do Workers Go When the Robots Arrive?
Economics researchers have long studied how local workers respond when an industry such as steel manufacturing is squashed by obsolescence or competition. Is the region able to regenerate with new industries and workers to fill them? Do... View Details
- 25 Oct 2017
- Research & Ideas
Will Machine Learning Make You a Better Manager?
the firm will all rely on data science capabilities.” In short, to be competitive next decade, most companies should be thinking today about investing in data-driven technologies such as data analytics, machine learning, and Internet of... View Details
- 14 Jan 2015
- Research & Ideas
Thriving in the Turbulence of Emerging Markets
build successful businesses. The desire to capture the scale of this change is the ambitious goal of Harvard Business School's Creating Emerging Markets project, whose new website was profiled in HBS Working Knowledge last year. The... View Details
- 27 Jan 2015
- First Look
First Look: January 27
Lowell, LLP Cameron Trebbi is a senior executive overseeing accounting policy at a large global auditing firm. His role is to lobby the firm's position with various accounting rule-making bodies worldwide. The firm is close to acquiring... View Details
Keywords: Sean Silverthorne
- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
challenge lies in attempting to heal a nation that is bitterly divided. We asked members of Harvard Business School's faculty two questions: First, how do you expect Biden’s presidency to impact businesses? And second, what leadership advice do you have for the View Details
Keywords: by Dina Gerdeman
- 11 Feb 2002
- Research & Ideas
Guts and Bliss: The Entrepreneur’s Journey
bones and were prepared to ride out the storm. Randi Altschul and Andrea Silbert Starting a business did look like a cinch until recently. According to panel moderator Lynda M. Applegate, a Harvard Business School professor who specializes in View Details
Keywords: by Martha Lagace
- 13 May 2019
- Research & Ideas
The Unexpected Way Whistleblowers Reduce Government Fraud
Whistleblower complaints against federal contractors can help government agencies drive better deals with those companies—even when the allegations turn out to be unsubstantiated, according to new research. Under the burden of a... View Details
- 02 Mar 2010
- First Look
First Look: March 2
fostered by the established structural context of the firm. We illustrate this model of corporate intervention with a case study in which a high-performing firm seeks to shift its performance trajectory into View Details
Keywords: Martha Lagace
- 28 Aug 2008
- Sharpening Your Skills
Sharpening Your Skills: History Matters
decades have generated rich empirical data on firms and business systems that can confirm or challenge many of today's fashionable theories and assumptions by other disciplines. Business history has broadened its scope in the last two... View Details
Keywords: Re: Geoffrey G. Jones & Anthony Mayo
- 27 Feb 2006
- Research & Ideas
Corporate Values and Employee Cynicism
the employees, and conducting interviews. Maverick Advertising is a pseudonym; it captured the spirit of the agency. The CEO/founder envisioned a new kind of unpretentious, collegial ad agency without the industry's characteristic love of... View Details
Keywords: by Martha Lagace
- 17 Sep 2020
- Research & Ideas
Many Small-Business Employees May Be Close to Losing Health Insurance
A health insurance crisis may be looming for employees of small businesses, with many firms struggling to cover their share of these costs, new research from Harvard Business School finds. Nearly one-third... View Details
- 04 Sep 2001
- Lessons from the Classroom
Getting Back on Course
Superwoman Thanks to intense discussions over dinners with alumnae—the first of which was hosted by Welsh in New York—and to later conversations with faculty and other colleagues at HBS, Hart came up with a plan. The result is Charting... View Details
Keywords: by Martha Lagace
- 24 Mar 2014
- Research & Ideas
The Surprising Link Between Language and Corporate Responsibility
ESG—factors), both because of its importance to socially conscious investors and as an indicator of long-term corporate health. Firms such as Morgan Stanley Capital International crunch hundreds of factors from carbon emissions to the... View Details
Keywords: by Michael Blanding
- 15 Dec 2008
- Research & Ideas
The Surprisingly Successful Marriages of Multinationals and Social Brands
to managers and stimulating reflection among scholars, a new working paper by HBS professors James E. Austin and Herman B. "Dutch" Leonard looks at how and why such acquisitions occur and how to manage the View Details
- 23 Jun 2003
- Research & Ideas
Historically Speaking: A Roundtable at HBS
firms jump on the new technology bandwagon to the coming of rules and governance. Would you elaborate on that? Spar: Since Professor Chandler has mentioned RCA, let me use that as an example. In 1926, along... View Details
Keywords: by Jim Aisner
- 05 Feb 2001
- What Do You Think?
Do MBA Programs Face “The Innovator’s Dilemma”?
of education. This is particularly true of those with "strong brands." Describing the new virtual schools as "intermediaries," Ilyas Naibov-Aylisli suggests that schools with highly regarded and recognized names (or... View Details
Keywords: by James Heskett
- 17 Jun 2016
- Op-Ed
Companies Need to Start Marketing Security to Customers
children. Volvo's latest goal is that no one should die in a Volvo car after 2020. Most firms just quietly test their products and services, receiving the blessing of Underwriters Laboratories, the Consumer Product Safety Commission, or... View Details
- 20 Mar 2013
- Research & Ideas
How CEOs Sustain Higher-Ambition Goals
MBA '83), vice chairman of advertising firm Arnold Worldwide. "It takes longer than you think to get everybody on the bus. And even then, is your vision clear? Does everyone know where they're going? Sometimes you think everybody is on... View Details
Keywords: by Dina Gerdeman