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Show Results For
- All HBS Web
(5,074)
- People (10)
- News (1,185)
- Research (2,997)
- Events (33)
- Multimedia (20)
- Faculty Publications (1,448)
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- 06 Sep 2005
- Research & Ideas
The Best Place for Retirement Funds
this literature may not seem obviously related to the asset location literature, they turn out to be tightly linked. Fisher Black and Irwin Tepper established that a firm with access to tax-deferred accumulation in a defined benefit... View Details
Keywords: by Ann Cullen
- 17 Nov 2015
- Lessons from the Classroom
How Activist Investors Became Respectable
(Editor's Note. Carl Icahn is in the news again. On Monday, SEC filings revealed the militant investor has sold his entire stake in eBay, after successfully pushing the company to spin off its PayPal operation. Harvard Business School... View Details
- 01 Aug 2016
- Research & Ideas
Retail Execs Underplay Current Performance to Investors--but Why?
Retail executives aren’t always giving stockholders the straight scoop about the financial standing of their companies in comments around earnings announcements—and some may be providing misleading information, potentially for their own benefit. That’s the upshot of... View Details
- 31 Mar 2002
- What Do You Think?
Is This the Decade of the Investor?
to assess the fairness of the division of returns. And before making assumptions about the future, "we still need to get a firm handle on just how much productivity increased before we take actions based upon assumptions of increased... View Details
Keywords: by James Heskett
- 21 Mar 2016
- Lessons from the Classroom
When Your Classmate is an NBA Superstar (or Fashion Model, or Movie Actress)
Harvard Business School’s Executive Education program: the Business of Entertainment, Media, and Sports. “The creative talent brings a unique perspective they have insights that no one else has” Big-name celebrities, including Miami Heat player Dwyane Wade, View Details
- 20 Aug 2001
- Research & Ideas
Making an Ally of Uncle Sam
creation, interpretation, and enforcement of rules. To elaborate, the model rests on five conceptual pillars: 1. Business strategy as game playing. In the new lexicon of business strategy, companies participate in ongoing games in which... View Details
- 21 Aug 2006
- Research & Ideas
How Europe Wrote the Rules of Global Finance
& Poor's. European policymakers, in contrast, have sought to create new rules for the international system and empower international organizations, such as the EU, OECD, and IMF, to enforce them. French policymakers invented the... View Details
Keywords: by Ann Cullen
- 18 Jun 2001
- Research & Ideas
Caught in the Cogs: When Manufacturing and IT Meet
collaboration to be successful. Based on new kinds of technologies such as structured data exchange, "these collaborative commerce solutions," he said, "will allow firms to plan, integrate,... View Details
Keywords: by Jim Aisner
- 19 Dec 2005
- Research & Ideas
The Regional Slice of Your Global Strategy
the United States as part of its own self-contained region. Regional strategies can take a long time to implement. Leading-edge companies are starting to grapple with these definitional issues. For example, firms in sectors as diverse as... View Details
Keywords: by Pankaj Ghemawat
- 18 Jun 2014
- Research & Ideas
Book Excerpt: ‘Collective Genius’
book excerpt Leading Innovation From Collective Genius: The Art of Practice of Leading Innovation By Linda A. Hill, Greg Brandeau, Emily Truelove and Kent Linebeck Though each of our leaders and their firms differed in key ways, all... View Details
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
keep customers loyal . . . However, a customer base high in 'loyals' is a good indicator that you're doing something right." In Scott Bailey's opinion, "It seems to me that the positions . . . are really not at odds with one another . . . Treacy is suggesting... View Details
Keywords: by James Heskett
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
her course for Harvard MBA students, Managing Service Operations, which explores interactions between firms and customers. Defy Conventional Wisdom Commerce Bank entered a mature industry where the overall level of customer satisfaction... View Details
Keywords: by Martha Lagace
- 27 Dec 2015
- Research & Ideas
The Most Popular Stories and Research Papers of 2015
Microsoft, Intel, and Apple in the new book, Strategy Rules. Men Want Powerful Jobs More Than Women Do (32,083) While women and men believe they are equally able to attain high-level leadership positions, men want that power more than... View Details
- 12 Oct 1999
- Research & Ideas
Media Metamorphosis: Advertising in the Technology Age
how are they likely to shape the future for media competitors, advertisers, and their agencies? HBS professor Alvin Silk has long studied such issues, and his latest findings, presented in a new working paper, "Restructuring in the... View Details
- 12 Jul 2020
- Book
The Harvard Business School Faculty Summer Reader 2020
the Age of AI: Strategy and Leadership When Algorithms and Networks Run the World For the first time in 100 years, new technologies such as artificial intelligence are causing firms to rethink their... View Details
Keywords: by Staff
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Harvard Business School professors Jim Heskett (now emeritus), Earl Sasser, and Len Schlesinger have been studying the service sector—the good and the great as well as the bad and the ugly—for more than three decades. In their new book,... View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
indebted.” AMCs in the country have traditionally used that sentiment to their advantage, putting the screws on debtors with a hard-sell tactics to squeeze as much payment out of them as possible. Start with the debtors Turkasset’s new... View Details
- 15 Aug 2024
- Op-Ed
Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience
When cybersecurity firm CrowdStrike distributed a faulty software update in July, it impacted a staggering 8.5 million devices. The crisis rippled through commercial airline operations, package delivery logistics, ecommerce, and health... View Details
Keywords: by Hise Gibson and Anita Lynch
- 19 Nov 2007
- Lessons from the Classroom
Teaching The Moral Leader
setting out and reinforcing the rules that the Post would follow in the investigation. These rules required vetting each of the news articles in a number of different ways to ensure that the truth they sought was pursued in a clean and... View Details
- 02 Sep 2019
- What Do You Think?
Are Overlooked Forces Shielding the US from Severe Economic Downturns?
peterhowell Summing Up: Is the Current US Economic Expansion Primarily in the Hands of the Fed? New applications of technology and the expansion of the service economy may contribute to prolonged economic expansion. But they represent... View Details