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Publications

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  • All HBS Web  (5,112)
    • People  (8)
    • News  (1,257)
    • Research  (3,059)
    • Events  (24)
    • Multimedia  (26)
  • Faculty Publications  (1,652)

Show Results For

  • All HBS Web  (5,112)
    • People  (8)
    • News  (1,257)
    • Research  (3,059)
    • Events  (24)
    • Multimedia  (26)
  • Faculty Publications  (1,652)
← Page 143 of 5,112 Results →
  • 10 Jul 2000
  • Research & Ideas

Cable TV: From Community Antennas to Wired Cities

United States, by 1975, the 50 largest multiple systems operators (MSOs) served 72 percent of the industry's total subscribers. 21 Of the 7.1 million subscribers in systems operated by the top 50 MSOs, 25.7 percent were customers of... View Details
Keywords: by Thomas R. Eisenmann; Media & Broadcasting; Consumer Products; Entertainment & Recreation
  • 01 Mar 2012
  • News

1st-Year MBAs Learn from Global Partners

at their immersion location, students refined their ideas by meeting with potential customers and their sponsor organization. At the end of the week, they presented a final proposal. While focused on... View Details
Keywords: Professor Youngme Moon; Colleges, Universities, and Professional Schools; Educational Services
  • 06 Apr 2015
  • Research & Ideas

After Germanwings, More Attention Needed on Employee Mental Health

focused on physical health much more than they have on mental health," says Professor John A. Quelch, Charles Wilson Professor of Business Administration at Harvard Business School. In collaboration with Carin-Isabel Knoop, executive... View Details
Keywords: by Michael Blanding; Health; Air Transportation
  • Profile

Stephanie Atiase

organizations that "foster an environment for the company to grow." For her summer internship, Stephanie joined a management consultancy focused on operating model design. After graduation, she... View Details
  • 27 Apr 2022
  • News

Following the Flow of Aid

Courtesy Mercy Corps Courtesy Mercy Corps In April, Mercy Corps CEO Tjada D’Oyen McKenna (MBA 2002) paid a visit to Poland to see firsthand the plight of Ukrainian people fleeing their country. The humanitarian aid organization that... View Details
Keywords: Social Assistance; Health, Social Assistance
  • 14 Sep 2015
  • Research & Ideas

Rewriting the Rules of Service Competition

who are “owners” in the sense that they willingly suggest new ways of doing business while referring new customers to services they “own,” at least psychologically. That’s what organizations such as Intuit,... View Details
Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail
  • 23 Oct 2019
  • News

Preparing Leaders to Leverage Artificial Intelligence

HBS convenes an annual Digital Transformation Summit that explores the challenges and opportunities of tomorrow’s technology. The most recent summit, held in February, focused on artificial intelligence and drew some 500 professionals and... View Details
Keywords: Intellectual Ambition; Pathbreaking Research; Artificial Intelligence
  • 15 Apr 2022
  • News

Funding His Purpose

institution for nonprofits and for-profit social or environmental impact companies. Instead of relying on often restrictive grants, nonprofits with revenue-creating programs—say, an organization that offered free medical treatment in... View Details
  • 04 Nov 2002
  • What Do You Think?

What’s Best for the Corporate Brain?

Summing Up Those offering insights into ways to make the corporate brain function more effectively suggest that the corporate brain may be as complex as its biological counterpart. Respondents alternatively focused on learning, constant... View Details
Keywords: by James Heskett
  • 10 Apr 2014
  • Research & Ideas

Book Excerpt--‘Accelerate: Building Strategic Agility for a Faster-Moving World’

inaccurate and increasingly troublesome. Management is a set of well-known processes that help organizations produce reliable, efficient, and predictable results. Really good management helps us do well what we more or less know how to do... View Details
Keywords: Re: John P. Kotter
  • 07 Sep 2021
  • News

Funding His Purpose

money,” Letelier says, and the grants that typically power nonprofits don’t typically offer organizations the flexibility of the financial products available to for-profit companies, which can mean everything from bootstrapping and... View Details
  • 12 Mar 2012
  • Research & Ideas

Crowded at the Top: The Rise of the Functional Manager

to become less diversified. The paper notes that many US firms have narrowed the scope of their operations since the 1980s, in efforts to compete better in the global economy-winnowing their product portfolio and focusing on a particular... View Details
Keywords: by Carmen Nobel
  • Web

Departments | Employment

offer outstanding doctoral programs. More about working in the Doctoral Programs Customer Base Prospective Applicants, Applicants, Doctoral Students, Faculty, and Alumni Culture The department is organized... View Details
  • 30 Apr 2001
  • Research & Ideas

Entering the Age of Alliances

The twenty-first century will be the age of alliances. In this age, collaboration between nonprofit organizations and corporations will grow in frequency and strategic importance. Collaborative relationships will increasingly migrate from... View Details
Keywords: by James Austin
  • May 2024 (Revised May 2024)
  • Case

Market by Met Council: Revolutionizing Food Pantries in the Digital Age

By: Elisabeth Paulson and Michael W. Toffel
In fall 2023, the Food Program of Met Council—America’s largest Jewish charity dedicated to fighting poverty—completed the rollout of the newest version of its digital pantry platform to twelve food pantries in the Met Council food pantry network. The digital... View Details
Keywords: Customer Focus and Relationships; Digital Transformation; Nonprofit Organizations; Service Operations; Human Needs
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Paulson, Elisabeth, and Michael W. Toffel. "Market by Met Council: Revolutionizing Food Pantries in the Digital Age." Harvard Business School Case 624-060, May 2024. (Revised May 2024.)
  • 01 Apr 2002
  • News

HBS Press Books in Brief

the Harvard Business Review Paperback Series: Harvard Business Review on Customer Relationship Management. This collection of cutting-edge articles will help organizations understand how to build View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 21 May 2013
  • First Look

First Look: May 21

http://hbr.org/search/813018-PDF-ENG Harvard Business School Case 113-001 Agero: Enhancing Capabilities for Customers This case illustrates the importance of choosing a primary customer as the basis for... View Details
Keywords: Sean Silverthorne
  • March 2008 (Revised March 2009)
  • Case

Transforming AMFAM

By: Rakesh Khurana, Rajiv Lal and Cathy Ross
On a winter day in December 2007 at the American Family Mutual Insurance Company (AMFAM) headquarters in Madison, Wisconsin, Dave Anderson and Jack Salzwedel remained in the conference room after the senior management meeting had concluded. Anderson, CEO of AMFAM since... View Details
Keywords: Customer Focus and Relationships; Governing and Advisory Boards; Marketing; Mission and Purpose; Strategic Planning; Insurance Industry; United States
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Khurana, Rakesh, Rajiv Lal, and Cathy Ross. "Transforming AMFAM." Harvard Business School Case 508-081, March 2008. (Revised March 2009.)
  • 01 Oct 1997
  • News

Theory & Practice

analyses of competitive interaction to explore the uses and limits of game theory as a tool for students of business strategy. As a basis for research as well as a source of teaching materials, Ghemawat focuses on individual cases. He... View Details
  • 01 Jun 2010
  • News

NFLers Tackle HBS

More than 35 active players from a number of National Football League teams, including the Baltimore Ravens, New York Jets, and Minnesota Vikings, spent a week at HBS in February in a custom Executive Education program. Now in its sixth... View Details
Keywords: fashion; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations
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