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  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

(see Figure 2-3) and several new internal business objectives. Mobil U.S. Marketing and Refining, like Rockwater, moved to a new "customer intimacy" strategy that would offer a superior buying experience for consumers. Mobil's market View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 12 Oct 1999
  • Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

for example. Each site requires consumers to navigate slightly differently; sites organize product categories in different ways, they provide different types of information about products, and they have different procedures for ordering and fulfillment. Our View Details
Keywords: by Raymond Burke; Retail
  • 13 Feb 2006
  • Research & Ideas

Turning High Potential into Real Reward

Professor Joseph B. Lassiter III's research explores entrepreneurial marketing in high-potential ventures. He describes entrepreneurial marketing as a mindset and a process, one that involves gathering specific evidence that convinces a... View Details
Keywords: Re: Joseph B. Lassiter; Consumer Products
  • 22 Dec 2003
  • Research & Ideas

How to Build a Better Board

fundamentally understand the business. And that means a fundamental rethinking of how boards operate. This going back to the drawing board, Lorsch and Carter conclude, includes reviewing the roles boards serve, how the work is structured, the criteria for choosing... View Details
Keywords: by Martha Lagace
  • 25 Oct 2004
  • Research & Ideas

Planning for Surprises

so common? A: Our research shows that there are psychological, organizational, and political factors that conspire to keep us from dealing with problems that are worthy of our attention. Psychological vulnerabilities have to do with... View Details
Keywords: by Martha Lagace
  • 11 Apr 2018
  • Research & Ideas

Sexual Harassment: What Employers Should Do Now

shared #MeToo stories of abuse after Hollywood producer Harvey Weinstein was accused of sexual assault in October 2017. “With the Weinstein story, a dam broke,” says Colleen Ammerman, director of Harvard Business School’s Gender Initiative, which supports View Details
Keywords: by Dina Gerdeman
  • 05 Oct 2009
  • Research & Ideas

The Vanguard Corporation

title is SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth and Social Good (Crown Business). Sean Silverthorne: What is a vanguard company? Rosabeth Moss Kanter: Vanguard means ahead of the pack, the leaders, the ones who show the way. In this View Details
Keywords: by Sean Silverthorne
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

pricing trends. Read product reviews in industry journals. Quick-and-dirty market research can also help identify the dimensions along which customers are overserved. The other group of customers to look for is nonconsumers, who generally... View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 30 Nov 2009
  • Research & Ideas

Tracks of My Tears: Reconstructing Digital Music

favorite songs.” Harvard Business School professor Anita Elberse, who does much of her business research on the entertainment industry, looked at the clash between bundles and digital distribution, and the effect on media and... View Details
Keywords: by Sean Silverthorne; Music
  • 12 Jul 2020
  • Book

The Harvard Business School Faculty Summer Reader 2020

Schlesinger I have just begun Deaths of Despair and the Future of Capitalism by Anne Case and Nobel Prize-winner Angus Deaton. This book represents a well- crafted effort of social science research applied... View Details
Keywords: by Staff
  • 20 Jan 2009
  • Research & Ideas

Risky Business with Structured Finance

of the junior and mezzanine tranches falling quickly toward zero and the value of the senior tranche declining substantially as default probabilities rise. Earlier in their paper, however, the researchers illustrate the difficulty of... View Details
Keywords: by Julia Hanna; Banking; Financial Services
  • 09 Nov 2006
  • Research & Ideas

Andy Grove: A Biographer’s Tale

most interesting one there is. And so the chance to write about him was an opportunity I didn't want to give up. Q: HBS is famous for field-based research where faculty members go out into the field and observe a company or workers or... View Details
Keywords: by Sean Silverthorne; Computer
  • 24 Sep 2012
  • Research & Ideas

Why Do We Tax?

Lawmakers, following public opinion rather than scholars' theories, have put in place very little tagging. Does this mean it's time to bury the Utilitarian approach? Not quite, says economist Matthew C. Weinzierl. The Harvard Business School assistant professor has a... View Details
Keywords: by Martha Lagace; Legal Services
  • 20 Sep 2012
  • Research & Ideas

US Competitiveness at Risk

done to fix it—in the following interview, first published in Harvard magazine's Can America Compete? report. “That great American job machine started sputtering around 2000” Porter and Rivkin lead the School's U.S. Competitiveness Project, which collects expertise and... View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
  • 26 Feb 2001
  • Research & Ideas

Evolving for Success [Part One]

in-depth Harvard Business School case studies of almost two dozen companies in order to chronicle their activities and their changes over time. I wanted that scope of research because I wanted to be... View Details
Keywords: by Staff
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

clear, our research is aimed at the organizational level. And in that context, the idea of tradeoffs is nothing new. Peter Drucker and others have said it, and people accept the concept when you are talking about companies that make... View Details
Keywords: by Deborah Blagg; Service
  • 02 Feb 2004
  • Research & Ideas

Where Does Apple Go From Here?

and written about Apple for the last decade, generating several case studies. His latest case, Apple Computer 2004, co-written with research associate Debbie Freier, was recently published by Harvard... View Details
Keywords: by Sean Silverthorne
  • 14 May 2012
  • Research & Ideas

Breaking the Smartphone Addiction

employees to take better control of both their workdays and their lives. Excerpt From sleeping With Your Smartphone It all began with an experiment that my research associate and collaborator, Jessica Porter, and I initiated in order to... View Details
Keywords: by Leslie A. Perlow
  • 30 Jun 2003
  • Research & Ideas

Computer Security is For Managers, Too

each warrants. A bank, for instance, might assign the greatest amount of protection to the database that stores its customers' financial information. For a pharmaceutical company, it might be the research servers that hold data on... View Details
Keywords: by Robert D. Austin & Christopher A.R. Darby
  • 26 Jun 2000
  • Research & Ideas

Three Countries, Three Choices in Post-Soviet Eurasia

International Political Economy in Post-Soviet Eurasia," nationalism powerfully influences the world economy, particularly in post-imperial societies. National identities can—and in the case of the former Soviet Union, did—affect... View Details
Keywords: by Martha Lagace
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