Publications

January 2021 (Revised March 2021)
Case

Juno (A): Leveraging Student Power

By: Joshua Schwartzstein, Kathleen L. McGinn and Amy Klopfenstein

In March 2020, Chris Abkarians and Nikhil Agarwal were in the midst of preparing the annual auction for their student loan assistance startup, Juno. Both current MBA students at Harvard Business School, the duo founded Juno in 2018 to leverage student bargaining power... View Details

January 2009 (Revised June 2010)
Case

Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

By: Ranjay Gulati

Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details

Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units

September 2011 (Revised October 2012)
Case

Ganging Up on Cancer: Integrative Research Centers at the Dana-Farber Cancer Institute (A)

By: Heidi K. Gardner, Edo Bedzra and Shereef M. Elnahal

Dr. Barrett Rollins, Chief Scientific Officer of the Dana Farber Cancer Institute, attempts to engender cross-scientist collaboration by applying project management principles to medical research. The resulting innovation, Integrative Research Centers, are novel in... View Details

Keywords: Problems and Challenges; Organizational Change and Adaptation; Change Management; Motivation and Incentives; Employees; Performance Evaluation; Leadership Style; Leadership; Collaborative Innovation and Invention; Innovation and Management

20 Aug 2013
First Look

First Look: August 20

make it the norm. August 2013 Management Science Pareto Efficiency in Robust Optimization By: Iancu, Dan, and Nikolaos Trichakis Abstract—This paper formalizes and adapts the well-known concept of Pareto e ciency in the context of the... View Details

Keywords: Anna Secino

11 Jul 2005
Research & Ideas

The New International Style of Management

very ecumenical, flexible, and open to new ideas and people. It learns from best practices in other countries, and it adapts accordingly. A prime example is America's absorption of Japanese manufacturing techniques in the 1980s."... View Details

Keywords: by Garry Emmons

01 Mar 2012
News

Competitiveness at Risk

was not shocked by that figure, but its underlying components gave us a new perspective. Survey respondents were more pessimistic about the future of American living standards than about companies’ prospects. Alumni appear to believe that firms will be able to View Details

Keywords: Roger Thompson; Educational Support Services; Educational Services

01 Sep 2012
News

The School of Life

into a book, How Will You Measure Your Life? The following excerpt, adapted for the Bulletin by Allworth, presents a fresh look at what it means to have “the right stuff” at work and draws a parallel to good parenting. Helping your... View Details

Keywords: Professor Clay Christensen; Educational Services; Management

01 Jun 2014
News

Alumni and Faculty Books for June 2014

must be adapted to the special needs of different types of healthcare organizations. Essays for my Father: A Legacy of Passion, Politics, and Patriotism in Small-Town America by Richard Muti (MBA 1971) (Richard Muti) Capital: Adventures... View Details

30 Jul 2013
First Look

First Look: July 30

international forums as the Clinton Global Initiative, UNESCO, and the Cannes Lions Advertising Festival. Guanaes needed to determine the best growth strategy, how to seize opportunities, and/or how to adapt to meet his ambitious goal.... View Details

Keywords: Anna Secino

11 Dec 2012
First Look

First Look: Dec. 11

best to expand abroad. In doing so, the company tackles the following universal questions: How strong and sustainable is the home-market strategy? Which markets should the company enter first? And does the company need to adapt its... View Details

Keywords: Sean Silverthorne

31 Jan 2012
First Look

First Look: Jan. 31

hospital emergency room and focuses on the effects of a new organizational structure, which we call a team scaffold, on teaming effectiveness and performance outcomes. Using a hybrid research design that adapts and blends quantitative... View Details

Keywords: Sean Silverthorne & Carmen Nobel

19 Dec 2005
Research & Ideas

Public Education Goes to School

teachers adapt and improve their classroom practices to focus on individual student needs, and to help principals spot and respond to performance problems among teachers. For example, four of our districts (Charleston, Chicago, Memphis,... View Details

Keywords: by Mallory Stark; Education

04 Sep 2019
News

Deep Dive

a revolving crew of geologists, biologists, and oceanographers who collect and analyze data from every dive. They are studying the forbidding environments and the biodiversity that thrives in these places and the ways in which life can View Details

Keywords: April White; photo by Jeff Wilson; Scientific Research and Development Services

June 2020
Teaching Note

The New LAX: Ready for Takeoff?

By: Boris Groysberg, Carin-Isabel Knoop, Kerry Herman and Amy Klopfenstein

This teaching note serves as a supplement to “The New LAX: Ready for Takeoff?” HBS 420-025. View Details