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- All HBS Web
(6,139)
- People (20)
- News (813)
- Research (4,679)
- Events (2)
- Multimedia (5)
- Faculty Publications (3,886)
- 08 Jul 2015
- What Do You Think?
Do Americans Work Too Much and Think About Work Too Little?
profits) don't generally rely on long hours. When is the last time you saw an investment banking firm, in an industry known for working its people mercilessly, near the top of the best place to work list? Consider insurer USAA, which... View Details
- 23 Dec 2002
- Research & Ideas
Setting the Stage: A Young Scholar at HBS
accounts. But, by the early twentieth century a large industry had emerged that provided basic financial services to the public. In the 1930s the modern regulatory framework for this View Details
- 01 Dec 2014
- News
Customizing Couture Online
“fashion’s fairy godmother.” It’s easy to remember a time when women didn’t buy high-end fashion online—it was barely a decade ago. Magnúsdóttir watched the birth of the online fashion industry as a retail consultant and a cofounder of a... View Details
- October 2001 (Revised February 2002)
- Case
Nasdaq Japan: E-Merging Markets
By: Lynda M. Applegate and Kristin M. Kohler
Describes the design and launch of Nasdaq Japan. Addresses issues concerning the design of electronic markets, the impact of information technology on market structures and relationships, the launch of new ventures by established firms, and the cultural issues that... View Details
Keywords: Entrepreneurship; Financial Markets; Technological Innovation; Management; Industry Structures; Competitive Strategy; Information Technology; Internet and the Web; Financial Services Industry; Financial Services Industry; Japan
Applegate, Lynda M., and Kristin M. Kohler. "Nasdaq Japan: E-Merging Markets." Harvard Business School Case 802-056, October 2001. (Revised February 2002.)
- 01 Jun 2007
- News
Delta’s Flight from Bankruptcy
on Tuesday and did not go home until Friday, September 14,” said Whitehurst, who is now Delta’s COO. Invited to HBS in March by the Hospitality and Travel Industry Club, Whitehurst discussed lessons learned from what he sees as the... View Details
- Web
Frost & Sullivan | Baker Library
Business & Financial Services Chemicals, Materials & Nutrition Electronics & Security Energy & Power Environment & Sustainability Healthcare Industrial Automation Information & Communication Technologies... View Details
- June 2000
- Case
Lifeline Systems, Inc. (A)
By: H. Kent Bowen and Marilyn Matis
Lifeline Systems provides emergency response equipment to the elderly who live at home. The company uses local hospitals to market, sell, and install these units in homes, while the hospital monitors and calls for aid to respond to emergency calls from the elderly... View Details
Keywords: Health Care and Treatment; Product Marketing; Sales; Problems and Challenges; Growth and Development Strategy; Managerial Roles; Service Operations; Information Infrastructure; Age; Service Delivery; Restructuring; Crisis Management; Health Industry; Health Industry
Bowen, H. Kent, and Marilyn Matis. "Lifeline Systems, Inc. (A)." Harvard Business School Case 600-099, June 2000.
- December 2004 (Revised June 2005)
- Case
Chez Cora
By: David E. Bell, Hal Hogan and Carin-Isabel Knoop
Chez Cora is a chain of breakfast restaurants that successfully expanded from Quebec to Ontario. Is it organized appropriately for more growth? Could the concept work in the United States? If so, how should a migration to the United States be structured? Includes color... View Details
Keywords: Food; Global Strategy; Innovation Strategy; Growth Management; Service Operations; Food and Beverage Industry; Food and Beverage Industry; Canada; United States
Bell, David E., Hal Hogan, and Carin-Isabel Knoop. "Chez Cora." Harvard Business School Case 505-054, December 2004. (Revised June 2005.)
- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
increasing the amount of labor at a store is associated with an increase in profit margin. This did not come about through the impact of more labor on service quality, but through its impact on conformance quality—those "boring... View Details
- Web
Dan Hall Archives | Social Enterprise
Curriculum Social Enterprise Student Club Social Entrepreneurship Summer Fellows Technology for Good Transformative Impact Tri-Sector Impact 1 Results An Uncommon Summer: Project Management at an Education Non-Profit Dan Hall 12 Sep 2019 Prior to Harvard Business... View Details
- 01 Sep 2006
- News
Notebook
type of service — video, voice, data, entertainment — as efficiently as possible. The industry is changing fast, and while it means opportunity for us, it also means investment and change. — Margie Kelley View Details
- 04 Dec 2000
- What Do You Think?
Have We Overdone Deregulation and Privatization?
Summing Up Let's hear it for deregulation, at least its long-term effects. It's well worth the short-term disruptions and consumer confusion. That's the near-unanimous judgement of those of you responding to my recent piece on the subject. Among the benefits cited for... View Details
Keywords: by James Heskett
- 30 Jan 2019
- What Do You Think?
Who Will Measure up to These Two Remarkable Leaders?
was to focus on a particular market segment.) Roger Hallowell, in a doctoral dissertation submitted some years later, took issue with that notion based on his observation of a small number of incredibly successful service organizations.... View Details
- Student-Faculty-Profile
Michelle Shell & Ryan Buell
anxiety impacts the quality of a financial planning experience and the integrity of the resulting financial plan, both of which will impact customer satisfaction. The financial services industry has... View Details
- 01 Sep 2003
- News
The Levitt Brand
it gets assigned all the time.” Commenting on the status of globalization today, Levitt views overseas reaction against some American products as validating the notion of globalized markets. “To some people, it looks like a foreign intrusion on domestic View Details
- April 2001
- Teaching Note
Microsoft Carpoint
By: Jeffrey F. Rayport, Steven Silverman and William A. Sahlman
Teaching Note for (9-898-280). For book only - not listed on case. View Details
- Web
Brandon Moore Archives | Social Enterprise
Curriculum Social Enterprise Student Club Social Entrepreneurship Summer Fellows Technology for Good Transformative Impact Tri-Sector Impact 1 Results A Pathway to Public Service: Brandon Moore (MBA/MPP 2025) Brandon Moore 04 Oct 2023 Brandon Moore (MBA/MPP 2025)... View Details
- 18 Mar 2009
- Research & Ideas
Marketing After the Recession
quality, measured objectively, has remained constant. Stay focused on costs. Many manufacturing industries (as opposed to services industries) are plagued by global overcapacity, relative even to... View Details
James W. Thompson
Though the firm JWT was incorporated in 1896, Thompson began revolutionizing the advertising industry in 1898. Seeing that women were becoming the primary household shoppers and that grouping magazines together as a unit would be more... View Details
Keywords: Services
- Fast Answer
FIELD Global Immersion Resources: Kenya
Where can I find country, industry and market information and news about Kenya to help me with FIELD Global Immersion? Industry and market research Passport Useful for: consumer-related View Details