Publications

March 2024
Case

Transforming a Region: Gothenburg’s path from Shipyards to E-Mobility

By: Christian H.M. Ketels and Orjan Solvell

The case profiles the economic development of the Gothenburg region in Western Sweden, and the efforts of the regional economic development agency. During this period the region’s traditionally strong automotive cluster started to transform towards e-mobility... View Details

Keywords: Regional Economic Activity; Cluster; Economic Development; Economic Growth; Government and Politics; Transformation; Green Technology; Auto Industry; Sweden

08 Jan 2025
News

Mapping Pain Points at the IRS

than any other—the Internal Revenue Service. As Chief Taxpayer Experience Officer, Tamaki is modernizing the historic agency’s processes and technology to benefit both IRS employees and taxpayers. Excerpts from a conversation with Tamaki... View Details

Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government

14 Dec 2015
Research & Ideas

Airbnb Hosts Discriminate Against African-American Guests

changing the way your browser shows the Airbnb site—telling your browser not to show certain text and images,” they write. “That isn’t quite what Airbnb intended, but it’s your computer, and it’s your right to configure it as you see... View Details

Keywords: by Carmen Nobel; Accommodations; Web Services

23 Aug 2019
Sharpening Your Skills

Has the Corporate Mission Just Been Disrupted?

financial one. Institutional change expert Julie Battilana discusses what it will take to create this "transformation of capitalism." Why Politics is Failing America, and What Business Can Do To HelpHow could a country that... View Details

Keywords: by Sean Silverthorne; Green Technology

12 Sep 2018
News

Game-Changing Analytics

As CEO of the Kraft Analytics Group (KAGR), Jessica Gelman (AB 1997, MBA 2002) is working “to change the conversation around how data analytics are used in the sports and entertainment business.” Spun off from its Kraft Sports Group... View Details

2013
Case

Advanced Leadership Pathways: David Weinstein and Write the World

By: Rosabeth M. Kanter, Juliane Calingo Schwetz and Patricia Bissett Higgins

David Weinstein, a lawyer and former Chief Administrative Officer of mutual fund giant Fidelity Investments, launched Write the World, a proprietary online platform that included a writing curriculum, essay prompts in distinct subject matter, and access to expert... View Details

Keywords: Writing; Online Platform; Social Entrepreneurship; Education; Internet and the Web; Competency and Skills; Change Management; Leadership

01 Feb 1997
News

Merton Discusses Risk Management at Dean's Seminar

and institutions," noted Merton in his opening remarks. He then discussed the modern contracting technologies underlying popular new financial products that are being used in myriad ways to serve households and corporations. Merton... View Details

Keywords: Elizabeth McNair

March 12, 2021
Article

Is Your C-Suite Equipped to Lead a Digital Transformation?

By: J. Yo-Jud Cheng, Cassandra Frangos and Boris Groysberg

The pandemic has rapidly accelerated many companies’ digital efforts, but do they have the right executives in place to lead this sort of transformation? To answer this question, the authors analyzed more than 100 search specifications for C-suite positions in Fortune... View Details

Keywords: Management Teams; Information Technology; Transformation; Competency and Skills; Digital Transformation

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01 Nov 2023
News

Deloitte's Dan Helfrich on Consulting in the Post-Covid, AI-inflected New Normal

17 Sep 2024
HBS Case

The Climate Targets Leaders Need to Know as Regulations Loom

partnered on the research with Willy Shih, the Robert and Jane Cizik Professor of Management Practice at HBS; and former HBS research associates Kelsey Carter and Stephanie van Sice. In March, Toffel launched an HBS Online course called Business and Climate View Details

Keywords: by Rachel Layne

14 Nov 2024
Blog Post

Weekend Sprint: Accelerating Climate Solutions

This fall, Professor Jim Matheson offered the inaugural "Launching Climate Ventures" Sprint, a one-day program that provided students with an understanding of the process of launching a climate-focused technology venture. This was a... View Details

March 2007 (Revised April 2007)
Case

Fujifilm: A Second Foundation

Fujifilm was the second largest manufacturer of photographic film in the world when digital imaging began to substitute for its core business. In contrast to some photography incumbents, such as Polaroid, Fuji had a relatively successful transition to digital imaging.... View Details

Keywords: Growth and Development Strategy; Transition; Mission and Purpose; Globalized Markets and Industries; Opportunities; Technology Industry; Technology Industry

June 2024
Case

SnapTravel: Betting on 'Super.com'

By: Reza Satchu and Tom Quinn

This case explores SnapTravel, a travel startup offering discounted hotel rooms, and its founders’ desire to pivot to a “super app” that saved customers money across many different purchase types. During the COVID-19 pandemic, Hussein Fazal and Henry Shi saw SnapTravel... View Details

07 Jun 2019
Book

Are You a Digital Manager?

Complex trends in globalization, demographic shifts, and new technologies are raising urgent challenges for managers on an everyday level. Because of the number of companies undergoing digital transformation, managers need to navigate an... View Details

Keywords: by Martha Lagace

April 2017 (Revised February 2020)
Case

edaixi (eWash): Digital Transformation of Laundry Services (A)

By: Feng Zhu, Weiru Chen, Chuang Chen and Ciwu Lin

Founded in 2013 as a laundry service featuring online ordering for home pickup and delivery, China’s edaixi (eWash) illustrated the online-to-offline (O2O) business model. As yet unclear in 2016 was the optimal way to organize third-party laundry service providers,... View Details

Keywords: Laundry; O2O; Online-to-offline; Business Model; Service Operations; Ownership Type; Digital Platforms; Transformation; China