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October 2020 (Revised April 2022)
Case

When Institutions Fail: HIV/AIDS in the 1980s

By: Tom Nicholas and Christian Godwin

During the early 1980s, young gay men in urban centers such as San Francisco and New York City began contracting a mysterious illness that would come to be known as HIV/AIDS. A diagnosis meant almost certain death, with a less than 1% survival rate. Conflicting... View Details

19 Nov 2007
Lessons from the Classroom

Teaching The Moral Leader

the course: One is a textbook, The Moral Leader: Challenges, Tools, and Insights, that provides historical and social context for the works read in the course, as well as instructional materials. The other is an instructor's guide,... View Details

Keywords: by Sarah Jane Gilbert; Education

Article

AI Companions Reduce Loneliness

By: Julian De Freitas, Zeliha Oğuz-Uğuralp, Ahmet K. Uğuralp and Stefano Puntoni

Chatbots are now able to engage in sophisticated conversations with consumers in the domain of relationships, providing a potential coping solution to widescale societal loneliness. Behavioral research provides little insight into whether these applications are... View Details

Keywords: AI and Machine Learning; Well-being; Emotions; Applications and Software

Article

Sadness, Identity, and Plastic in Over-shopping: The Interplay of Materialism, Poor Credit Management, and Emotional Buying Motives in Predicting Compulsive Buying

By: Grant Edward Donnelly, Masha Ksendzova and Ryan Howell

A comprehensive study is currently lacking to explain why material values strongly influence compulsive buying. The goal of the current study is to test if money management, buying motivations for improving mood and identity, and self-transformation expectations... View Details

Keywords: Credit Cards; Consumer Behavior; Identity; Emotions

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April 2011 (Revised April 2011)
Exercise

Raptor Oil Company: An Exercise

The exercise, which adapts a famous experiment by experimental psychologist Thomas Gilovich, is designed to show both the ubiquity of analogy or associative thinking more generally and its potential perils. Students are presented with a scenario in which an oil company... View Details

Keywords: Decision Choices and Conditions; Cognition and Thinking; Prejudice and Bias; Strategy

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27 Feb 2013
Research & Ideas

Sidetracked: Why Can’t We Stick to the Plan?

emotions on unrelated decisions (chapter 2), and the consequences of having an (overly) narrow focus when evaluating information and making decisions (chapter 3). Forces from our relationships are factors that characterize our relationships and interactions with... View Details

07 Jun 2019
Book

Are You a Digital Manager?

Complex trends in globalization, demographic shifts, and new technologies are raising urgent challenges for managers on an everyday level. Because of the number of companies undergoing digital transformation, managers need to navigate an intense speed-to-market... View Details

Keywords: by Martha Lagace

October 10, 2022
Article

Ensuring Your Products Aren’t Used for Discrimination

By: Michael Luca, Elizaveta Pronkina and Michaelangelo Rossi

Discrimination is both a societal and a business issue. And, the extent to which discrimination is allowed to affect a company is a decision that is made by business leaders. Fortunately, there is a growing toolkit for leaders who want to create a more inclusive... View Details

Keywords: Social Issues; Leading Change; Prejudice and Bias

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February 2021 (Revised March 2025)
Case

Walt Disney: Changing the World

By: Robert Simons and Shirley Sun

This case describes the rise of Walt Disney, founder of the worldwide entertainment company. The case describes how Disney, as a young artist, created memorable figures such as Mickey Mouse and went on to produce Academy-award-winning films and build the world’s most... View Details

Keywords: Creativity Teams; Entertainment Industry; Family; Entertainment; Creativity; Personal Characteristics; Business Startups; Work-Life Balance; Personal Development and Career; Success; Entertainment and Recreation Industry

June 2011
Article

The Paradox of Excellence

By: Thomas J. DeLong and Sara DeLong

Why is it that so many smart, ambitious professionals are less productive and satisfied than they could be? We argue that it's often because they're afraid to demonstrate any sign of weakness. They're reluctant to ask important questions or try new... View Details

Keywords: Employees; Innovation and Invention; Strength and Weakness; Performance Productivity; Risk and Uncertainty; Motivation and Incentives; Satisfaction

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Research Summary

Overview

By: Ryan W. Buell

From creating flight itineraries online, to interacting with tellers to complete complex banking transactions, to engaging with the government to address civic problems, customers are playing an increasingly vital role in the performance of operations in a broadening... View Details

January 1998 (Revised May 1999)
Case

Fitzpatrick Hotel Group (B1): Niall Carroll

By: Paul A. Gompers and Catherine M. Conneely

Supplements the (A) case. View Details

Keywords: Venture Capital; Perspective; Financing and Loans; Accommodations Industry; Republic of Ireland

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1980
Chapter

Managing Communications and Conflict in Interpersonal Relationships

By: John J. Gabarro and Cyrus F. Gibson

Keywords: Interpersonal Communication; Conflict Management; Relationships

March – April 2002
Article

The Local and Variegated Nature of Learning in Organizations: A Group-Level Perspective

By: Amy C. Edmondson

Keywords: Learning; Organizations; Perspective; Local Range

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August 2024
Case

Getting into the Arena (A): Shelane Etchison

By: Robert F. White and David Allen

This case explores the political campaign of Shelane Etchison, a pioneering U.S. Army veteran and double-degree Harvard graduate who ran for the U.S. House of Representatives in North Carolina's Ninth Congressional District in 2024. Seeking office for the first time,... View Details

Keywords: Political Elections; Motivation and Incentives; Strategy; Public Administration Industry; United States; North Carolina

July 19, 2021
Article

Do Most Family Businesses Really Fail by the Third Generation?

By: Josh Baron and Rob Lachenauer

Perhaps the most commonly-cited statistic about family businesses is their failure rates. Most articles or speeches about family businesses start with some version of the “three-generation rule,” which suggests that most don’t survive beyond three generations. But that... View Details

Keywords: Family Business; Success; Perception

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October 2023
Article

Coordination and Bandwagon Effects: How Past Rankings Shape the Behavior of Voters and Candidates

By: Riako Granzier, Vincent Pons and Clémence Tricaud

Candidates’ placements in polls or past elections can be powerful coordination devices for both parties and voters. Using a regression discontinuity design in French elections, we show that candidates who place first by only a small margin in the first round are more... View Details

Keywords: Strategic Voting; Coordination; Bandwagon Effect; Regression Discontinuity Design; French Elections; Voting; Political Elections; Behavior; France

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2023
Working Paper

Fintech to the (Worker) Rescue: Access to Earned Wages, Financial Health and Employee Turnover

By: Jose Murillo, Boris Vallée and Dolly Yu

Using novel data from a Mexican FinTech firm, we study the usage by workers of earned wages access, an innovative financial service offered by firms to their employees as a benefit. We find usage to be significant and concentrated towards the end of the pay cycle. We... View Details

Keywords: Fintech; Present Bias; Earned Wage Access; Wages; Employees; Retention; Well-being; Mexico

August 2020
Article

Financial Market Risk Perceptions and the Macroeconomy

By: Carolin E. Pflueger, Emil Siriwardane and Adi Sunderam

We propose a novel measure of risk perceptions: the price of volatile stocks (PVS), defined as the book-to-market ratio of low-volatility stocks minus the book-to-market ratio of high-volatility stocks. PVS is high when perceived risk directly measured from surveys and... View Details

Keywords: Risk-centric Business Cycles; Cross-section Of Equities; Real Risk-free Rate; Real Investment; Financial Markets; Risk and Uncertainty; Perception; Investment

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January–February 2021
Other Article

Stand-up Meetings Inhibit Innovation

By: Andy Wu and Dagny Dukach

An interview with Harvard Business School professor Andy Wu is presented. Wu discusses the usefulness of stand-up meetings, their role in agile management practices, and their impact on innovations and creativity by the participants. View Details

Keywords: Agile Practices; Meetings; Management Practices and Processes; Creativity; Innovation and Invention

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