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  • 01 Sep 2007
  • News

Faculty Research Online

investment managers and firms. See http://hbswk.hbs.edu/item/5648.html. Delivering the Digital Goods: iTunes vs. Peer-to-Peer Apple’s iTunes music download service and illegal peer-to-peer (P2P) music downloads offer two contrasting... View Details
Keywords: Educational Services; Educational Services
  • 13 Apr 2020
  • Research & Ideas

Small Businesses Are Worse Off Than We Thought

firms are temporarily closed and 40 percent of the workforce, on average, has been laid off or furloughed since late January. Retail, entertainment, food services, hospitality, and personal services View Details
Keywords: by Kristen Senz; Financial Services
  • 01 Sep 2006
  • News

Faculty Books

effective management of information services activities and highlights the areas of greatest potential application of the technology. Global Marketing Management by John A. Quelch and Christopher A. Bartlett (South-Western Publishing... View Details
Keywords: Educational Services; Educational Services
  • March 2009
  • Teaching Note

elBulli: The Taste of Innovation (TN)

By: Michael I. Norton, Julian Villanueva and Luc Wathieu
Teaching Note for [509015]. View Details
Keywords: Innovation and Invention; Growth and Development; Success; Service Delivery; Service Industry
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  • Web

Dan Hall Archives | Social Enterprise

Curriculum Social Enterprise Student Club Social Entrepreneurship Summer Fellows Technology for Good Transformative Impact Tri-Sector Impact 1 Results An Uncommon Summer: Project Management at an Education Non-Profit Dan Hall 12 Sep 2019 Prior to Harvard Business... View Details
  • February 1997
  • Case

Advent of Venture Capital in Latin America, The

By: Debora L. Spar
Widely regarded as the leader in international private equity, Advent International is considering the establishment of a private equity fund in Latin America in 1996. Typically, Advent entered new private equity markets through the creation of multicountry regional... View Details
Keywords: Venture Capital; Joint Ventures; Market Entry and Exit; Globalized Markets and Industries; Financial Services Industry; Boston; Latin America
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  • November 2019
  • Supplement

Kids & Company: Entering the U.S.

By: Boris Groysberg, Sarah Mehta and Matthew Preble
This video supplement pairs with “Kids & Company: Entering the U.S.” (case no. 418011). It contains eight individual clips that range in length from 5 to 12 minutes. Instructors can use the videos, either in whole or in part, as an additional teaching... View Details
Keywords: Early Childhood Education; Strategy; Growth and Development Strategy; Growth Management; Business Strategy; Competitive Strategy; Competitive Advantage; Expansion; Leadership; Marketing; Product Marketing; Brands and Branding; Service Delivery; Service Operations; Product Design; Product Development; Cross-Cultural and Cross-Border Issues; Selection and Staffing; Customer Focus and Relationships; Entrepreneurship; Service Industry; Canada; United States
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  • May 1993 (Revised July 1995)
  • Case

Air Miles

By: John A. Quelch
The chairman and CEO of a U.K.-based frequent buyer travel award program is planning on launching in North America. Management must determine the marketing strategy to be used, specifically how the U.K. program should be altered, whether the U.S. and Canadian markets... View Details
Keywords: Marketing Strategy; Service Delivery; Market Entry and Exit; Adaptation; Product Launch; Service Industry; Canada; United Kingdom; United States
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  • 01 Aug 2001
  • News

Ray A. Goldberg (MBA '50)

In June, the School conferred its highest honors, the Distinguished Service Award and the Alumni Achievement Award, on four professors emeriti and five alumni, respectively. This is a profile of a Distinguished View Details
Keywords: Alumni Achievement Award; John H. Davis; Scientific Research and Development Services; Scientific Research and Development Services
  • Fast Answer

Entrepreneurial Marketing

service desk, or chat with us any time during service hours. Databases: View Details
  • March 2009 (Revised September 2010)
  • Case

Dartmouth-Hitchcock Medical Center: Spine Care

By: Robert S. Huckman, Michael E. Porter, Rachel Gordon and Natalie Kindred
Describes the Spine Center at Dartmouth-Hitchcock Medical Center, a multidisciplinary unit that offers patients suffering from spinal problems "one-stop" access to a range of providers including orthopedic surgeons, neurosurgeons, neurologists, medical specialists in... View Details
Keywords: Health Care and Treatment; Medical Specialties; Service Delivery; Service Operations; Integration; Value Creation; Health Industry; United States
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  • Web

Baker for Alumni | Baker Library

Alumni Database Trials & Discounts Alumni Research Support Alumni Club Support Contact: Curriculum & Learning Services infoservices@hbs.edu 617.495.6040 HarvardKey for Alumni Alumni Research Tips: Target Lists Alumni Research Tips:... View Details
  • 24 Feb 2022
  • Blog Post

African American Student Union Spotlight on the Public Sector

translate their good intentions into action and tackle society’s most complex challenges with grace. Quintin Haynes (MBA 2023) Where is your hometown? Rockledge, Florida. What was your pre-MBA industry and role? NYC Department of Citywide... View Details
  • 01 Jun 2014
  • News

Faculty Q&A: The Cup Runneth Over

right to outfit and sponsor individual teams? Sophisticated sports marketing outfits, often subsidiaries of the top marketing services firms, conduct detailed assessments to help companies like Nike and Samsung determine what value to... View Details
Keywords: Garry Emmons
  • 01 Jun 1997
  • News

New Releases

satisfaction, and vice versa) constitute a service profit chain that can form the foundation for strategic service vision and help guide managers in their operations and marketing. The authors explain how... View Details
  • June 2010
  • Case

Playa Dorada Tennis Club: Expansion Strategy

By: W. Earl Sasser Jr. and Brent Kazan
Playa Dorada Beach & Resort in Boca Raton, Florida, faces a growing seasonal demand for tennis services. The number of guests is expected to double in the next few years, and while the tennis facilities are a popular and well-promoted amenity at the resort, court space... View Details
Keywords: Service Operations; Planning; Price; Expansion; Tourism Industry; Tourism Industry; Tourism Industry; Florida
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  • 01 Apr 2001
  • News

Beyond Accommodation

of household chores because I couldn’t see.” By his junior year at Purdue, where he studied industrial engineering, his vision loss was complete, and Gibbons finally needed a cane to get around and readers to help with his studies.... View Details
Keywords: Margie Kelley; AT&T; Personal Services; Personal Services
  • 01 Dec 2022
  • News

Road to Recovery

breathalyzer or a rapid saliva test. They also can use phone-based GPS to verify they have attended treatment appointments, and access information and coaching services via text, voice, and video. “The biggest barrier—and this sounds... View Details
Keywords: April White; Ambulatory Health Care Services; Ambulatory Health Care Services
  • 01 Jun 2007
  • News

Delta’s Flight from Bankruptcy

on Tuesday and did not go home until Friday, September 14,” said Whitehurst, who is now Delta’s COO. Invited to HBS in March by the Hospitality and Travel Industry Club, Whitehurst discussed lessons learned from what he sees as the... View Details
Keywords: Air Transportation; Transportation
  • 01 Mar 2003
  • News

Inside the Revolution

humanity discovered how to use fire,” says Enriquez’s colleague, HBS associate professor Jonathan West. West, who had been researching the semiconductor industry for some ten years, came to the life sciences field rather recently.... View Details
Keywords: Garry Emmons; Eileen McCluskey; Jonathan West; Life Sciences Project; LSP; Educational Services; Educational Services