organizational change - Publications - Faculty & Research

April 2025
Supplement

Joe Mazzulla and the Boston Celtics (B)

By: Linda A. Hill, James I. Cash and Lydia Begag

This case is a supplement to “Joe Mazzulla and the Boston Celtics” (A) and is set against the backdrop of the 2024 NBA Finals. It describes the impact of Mazzulla’s decision to rally his team with an aggressive “go for the kill” mindset instead of choosing language... View Details

Citation

September 2024
Case

Navigating Digital Transformation at Carrefour

By: Sunil Gupta and Emilie Billaud

In 2023, Elodie Perthuisot, Carrefour’s Executive Director for e-commerce and digital transformation, met with CEO Alexandre Bompard to discuss strategies for the company’s digital initiatives. Carrefour, a global retail giant with over 14,300 stores across 40... View Details

Citation

Educators

Purchase

January 2019 (Revised June 2019)
Technical Note

U.S. Commercial Health Insurance Industry

By: Susanna Gallani, Mary Witkowski and Harry B. Wolberg

This note describes the role of commercial payers in the U.S. healthcare industry. We begin with a review of the historical evolution of commercial payers and their role in the market, from the beginning to the Affordable Care Act and beyond. Every wave of reforms in... View Details

Keywords: Health Care and Treatment; Insurance; Governing Rules, Regulations, and Reforms; Organizational Change and Adaptation; Health Industry; Insurance Industry; United States

Citation

Educators

Purchase

February 1996 (Revised November 1996)
Case

Wainwright Industries (A): Beyond the Baldrige

By: Rosabeth M. Kanter and Norman Klein

Traces the growth of Wainwright, a small automotive supply company, focusing on its commitment to quality in 1981 and the evolution of its quality culture. Breakthrough programs that stress "trust and belief" in the workforce and commitment to customers result in... View Details

Keywords: Quality; Customer Satisfaction; Customer Relationship Management; Ethics; Business or Company Management; Standards; Machinery and Machining; Organizational Change and Adaptation; Organizational Culture; Auto Industry; Missouri

Citation

Educators

Purchase

01 Mar 2022
What Do You Think?

Is It Time for More Reverse Mentoring?

organization performance in his book Win From Within: Build Organizational Culture for Competitive Advantage. Your feedback to last month’s column: Is Concierge Management an Answer to the “Big Quit”? The general sense of the responses to... View Details

Keywords: by James Heskett

03 May 2011
First Look

First Look: May 3

with a name, often adding a sequential indicator (PlayStation 2, PlayStation 3), or they can come up with an entirely new name (Nintendo's Wii). Three questions managers should consider when deciding whether brand-name continuation or brand-name View Details

Keywords: Sean Silverthorne

01 Apr 2014
First Look

First Look: April 1

primarily on substitutes but copied from rivals. Next, they actively tested their assumptions and made major resource commitments to the business model they identified as the most lucrative. Finally, they deliberately maintained a loosely structured View Details

Keywords: Sean Silverthorne

February 2023 (Revised May 2023)
Case

Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive

By: Linda A. Hill, Emily Tedards and Lydia Begag

In January 2023, Raja Al Mazrouei became the Managing Director and Acting CEO of Etihad Credit Insurance (ECI) in Dubai, UAE. In her previous role as the Executive Vice President of the DIFC Fintech Hive, she successfully built and led an accelerator program for... View Details

Citation

Educators

Purchase

25 Jul 2006
First Look

First Look: July 25, 2006

bring a gentler capitalism to post-apartheid South Africa. Like her other colleagues on the Black Economic Empowerment (BEE) Commission, Charnley believed that each black business executive had a responsibility to effect positive change... View Details

Keywords: Sean Silverthorne

15 Oct 2019
News

In Pursuit of Academia

later informed her doctoral research in the School’s Organizational Behavior program. “I sat in one of the seats closest to the blackboards. I had a perfect view of the whole section,” recalls Fernandes. From there she saw a hierarchy... View Details

01 Dec 2005
News

Alumni Achievement Awards: Honorees and Victories

during a period of intense technological and organizational change through an inspirational leadership style based on a deep commitment to her workforce. Joseph J. O’Donnell (MBA ’71) A prominent... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management; Management, Scientific, and Technical Consulting Services; Professional Services

10 May 2016
First Look

May 10, 2016

targeted firms. These results suggest a need to check the power of NPEs through changes in U.S. IP policy, in particular to screen out trolling early in the litigation process. Publisher's link:... View Details

Keywords: Carmen Nobel

01 Mar 2016
News

Feedback

organizational change initiatives with broad implications for state and local governments. But that information, despite being in the lead, doesn’t come up until the very end, and then is only briefly... View Details

26 Apr 2004
Research & Ideas

A Clear Eye for Innovation

the key to creating breakthrough innovations. Still others have claimed that a company may be able to shift back and forth between different organizational models, focusing on exploitation for a period and then moving into exploration... View Details

Keywords: by Charles A. O'Reilly III & Michael L. Tushman

01 Apr 2001
News

Khoo Teng Chye: Technology Turnaround in Singapore

market listing possibly as early as this year. “We have to look for new business beyond Singapore, but we can’t do that as a pure government agency,” Khoo explains. “We’ve had a tremendous change in the scope of our mission and in our... View Details

Keywords: Alejandro Reyes; Transportation

15 Oct 2008
First Look

First Look: October 15, 2008

accelerated sharply in the U.S. economy. In this paper, we identify several other industry-level changes that have occurred during the same time and argue that they are consistent with an increased use of information technology (IT). We... View Details

Keywords: Martha Lagace

04 May 2020
Research & Ideas

Predictions, Prophets, and Restarting Your Business

these buyers represented 20 percent to 25 percent of sales by the second decade of the twenty-first century, up from less than 10 percent two decades earlier. In other words, even before the pandemic, there was a big change in the... View Details

Keywords: by Frank V. Cespedes

20 Apr 2020
Book

Why COVID-19 Raises the Stakes for Healthy Buildings

increase air flow and quality can have dramatic effects on workers. Click HereJohn Macomber and Joseph Allen at a recent Books@Baker event. But the economic benefits don’t stop there. Macomber expects that a growing public focus on health measures will drive major... View Details

Keywords: by Kristen Senz; Real Estate; Health

07 Oct 2002
Research & Ideas

What Leaders Need to Do To Restore Investor Confidence

involved with options. No one change by itself will be enough. CEOs must address the organizational architecture: the planning systems; the performance measurement and evaluation systems; the incentives... View Details

Keywords: by Harvard Management Update