generics business - Publications - Faculty & Research

17 Mar 2021
Research & Ideas

Beyond Pajamas: Sizing Up the Pandemic Shopper

companies. Namely, do they yield more product returns, which are notoriously higher online than in the physical world? What about product returns? Product returns are too common in online channels. They are often attributed to the inability to inspect items before... View Details

Keywords: by Ayelet Israeli, Eva Ascarza, and Laura Castrillo; Retail

07 Jun 2017
Research & Ideas

How an African History Scholar Became a Modern Righter of Wrongs

Harvard MBA students visit the Bo-Kaap area of Cape Town, May 1, 2017 (Photo credit: Caroline Elkins) Recently, a first-year MBA student at Harvard Business School was overheard gushing to a friend about a professor’s deep knowledge of... View Details

Keywords: by Carmen Nobel

22 Apr 2014
First Look

First Look: April 22

Experimental Psychology: General The (Perceived) Meaning of Spontaneous Thoughts By: Morewedge, Carey K., Colleen E. Giblin, and Michael I. Norton Abstract—Much human thought arises unbidden, spontaneously intruding upon consciousness.... View Details

Keywords: Sean Silverthorne

29 May 2001
Research & Ideas

Race Does Matter in Mentoring

to become a major product family. His success in that position propelled him to a series of other assignments, including a temporary one in strategic planning, that eventually landed him a promotion to vice president and general manager,... View Details

Keywords: by David A. Thomas

01 Jun 2020
What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

Amazon. Customer service is relative, a product of customer expectations compared to actual experiences. Amazon has created very high customer expectations for in-stock merchandise and rapid delivery and, in the past, generally met them.... View Details

Keywords: by James Heskett; Retail

03 Oct 2005
What Do You Think?

What’s the Future of Globally Organized Labor?

is doubtful that globally organized labor will be able to achieve the same purposes that have motivated unions on a national basis because "the purpose of most unions is 'the greater good' and generally not that of individual... View Details

Keywords: by James Heskett

29 Oct 2013
First Look

First Look: October 29

Publications August 2013 Harvard Business Review Press The Good Struggle: Responsible Leadership in an Unforgiving World By: Badaracco, Joseph L., Jr. Abstract—The question of how to lead successfully and responsibly is crucially... View Details

Keywords: Sean Silverthorne

07 Jul 2009
First Look

First Look: July 7

theoretical frameworks arrived at via in-class discussion; 3) identification of a set of core issues vital to practice that collectively approximate IS management as a business discipline; and 4) design for student engagement, in... View Details

Keywords: Martha Lagace

07 Apr 2014
Research & Ideas

Negotiation and All That Jazz

There's a saying in the military: "Plans go out the window at the first contact with the enemy." Even General Dwight Eisenhower—who oversaw the most ambitious military invasion in modern history—said, "Plans are worthless." But he added... View Details

Keywords: by Michael Blanding

01 Oct 2009
What Do You Think?

Can the “Masks of Command” Coexist with Authentic Leadership?

leadership? Those arguing that the two can coexist cite situations, generally involving adversity, in which the "greater good" is served by masking a leader's feelings. Frances Pratt argued that " we must be careful (and... View Details

Keywords: by Jim Heskett

23 May 2000
Research & Ideas

The Emerging Art of Negotiation

lost); differing interpretations of what constitutes fair play. Be it a straightforward business transaction, a divorce or an international struggle to reach a peace agreement, there's much that can go wrong. But there's also much that... View Details

Keywords: by Martha Lagace

31 Jan 2017
Research & Ideas

The Dow at 20,000: What's That All About?

It took more than a century for the Dow Jones Industrial Average, which tracks thirty selected blue chip stocks, to hit 20,000, but it finally happened last Wednesday – a milestone marked by banner headlines and happy investors. In a recent conversation in his Morgan... View Details

Keywords: by Jim Aisner

03 Aug 2010
First Look

First Look: August 3

in bringing their products to market, yet we know very little about the kinds of strategies they can employ to influence regulatory actor decision making. In this paper, we highlight a firm's strategic use of symbolic signaling in View Details

Keywords: Martha Lagace

29 Apr 2013
Research & Ideas

Are First-Time Buyers Left Out of Real Estate’s Rebound?

interest tax deduction. Retsinas is a senior lecturer in real estate at Harvard Business School, director emeritus of Harvard University's Joint Center for Housing Studies, and former Federal Housing Commissioner. Q: What factors have... View Details

Keywords: Construction; Real Estate

19 Nov 2012
Research & Ideas

LEED-ing by Example

Leadership in Energy and Environmental Design (LEED) standard. After local governments decided to pursue LEED certification for their own buildings, there was an uptick in the number of local architects, general contractors, and other... View Details

Keywords: by Carmen Nobel; Construction; Real Estate; Energy; Utilities

21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

on," says Harvard Business School marketing professor Gerald Zaltman. A more strategic approach to data mining can provide the foundation for that decision-making architecture. Below, advice on how to use information about the... View Details

Keywords: by Jean Ayers

12 Oct 1999
Research & Ideas

Where Main Street Meets Wall Street

over time turn even blue-collar workers into capitalists, and Americans-historically passbook savers-into a nation of investors. "For the general public," notes John J. Brennan (MBA '80), chairman and CEO of the Vanguard Group,... View Details

Keywords: by Garry Emmons; Financial Services

29 Jun 2015
HBS Case

Consumer-centered Health Care Depends on Accessible Medical Records

what is clear is that the organization will have to be one that both consumers need and doctors trust, says John A. Quelch, the Charles Edward Wilson Professor of Business Administration at Harvard Business... View Details

Keywords: by Dina Gerdeman; Health; Technology

01 Jul 2013
Research & Ideas

Crowdfunding a Poor Investment?

usually required in a venture capital presentation. “A lot of companies that probably shouldn't get funding will get it” As enticing as crowdfunding is as a concept, it may ultimately have little power to shake up the investing world, even as it fills a valuable niche,... View Details

Keywords: by Michael Blanding; Financial Services

05 Nov 2009
Research & Ideas

A Market for Human Cadavers in All but Name?

(Editor's Note: In a recent issue, Economic Sociology: The European Electronic Newsletter tackled the controversial issue of "commodification of the body." Harvard Business School professor Michel Anteby contributed the... View Details

Keywords: by Michel Anteby; Health

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