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  • 08 Dec 2009
  • First Look

First Look: Dec. 8

with—and may displace—producer innovation in many parts of the economy. We argue that a transition from producer innovation to open single user and open collaborative innovation is desirable in terms of social welfare and so worthy of... View Details
Keywords: Martha Lagace
  • Web

Polaroid Films - Edwin H. Land & Polaroid | Harvard Business School

Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership Networked Business Research... View Details
  • April 2025
  • Article

Serving with a Smile on Airbnb: Analyzing the Economic Returns and Behavioral Underpinnings of the Host’s Smile

By: Shunyuan Zhang, Elizabeth Friedman, Kannan Srinivasan, Ravi Dhar and Xupin Zhang
Non-informational cues, such as facial expressions, can significantly influence judgments and interpersonal impressions. While past research has explored how smiling affects business outcomes in offline or in-store contexts, relatively less is known about how smiling... View Details
Keywords: Sharing Economy; Airbnb; Image Feature Extraction; Machine Learning; Facial Expressions; Prejudice and Bias; Nonverbal Communication; E-commerce; Consumer Behavior; Perception
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  • May 1999
  • Background Note

Note on Behavioral Pricing

By: John T. Gourville
The note introduces the behavioral or psychological aspects of consumer price acceptance. Begins by reviewing the traditional economic approach to product pricing and consumer price acceptance--namely, that consumers should be willing to purchase anytime a product's... View Details
Keywords: Customer Satisfaction; Decisions; Fairness; Price; Marketing Strategy; Behavior; Perspective; Public Opinion
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  • 24 Jun 2013
  • Research & Ideas

Is Your iPhone Turning You Into a Wimp?

an average of 58 minutes per day on their smartphones, according to a recent report from Experian Marketing Services. Talking accounts for only 26 percent of that time. The other 73 percent is devoted to texting, e-mail, View Details
Keywords: by Carmen Nobel; Technology; Consumer Products
  • 25 Jun 2018
  • News

Incubating Ideas for the ‘Water Economy’

Australia, Singapore, Israel––that have faced water crises and water needs at a more acute level sooner than some areas of America. “There was previously no easy path to market for innovation in the water industry. It was very hard to... View Details
  • Fast Answer

Sustainability Resources for HBS MBAs

affiliates may follow the instruction on the linked page to register for an individual account to FT.com. Tip: may search for all results on the topic of Moral Money, or browse the Moral Money section under Markets NYT Climate Forward A... View Details
  • 01 Sep 2010
  • News

Head Games

either from the run of play or impact with the playing surface. Improvements in equipment and rule changes can make things better but probably not eliminate the longer-term danger of life-shortening injury or impairment. Is it possible that View Details
Keywords: Garry Emmons; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • 19 Jan 2010
  • Sharpening Your Skills

Sharpening Your Skills: Managing the Economic Crisis

back on CSR programs—quite the opposite, says HBS professor V. Kasturi "Kash" Rangan. As a marketing scholar, Rangan is optimistic about strategic CSR efforts that provide value in communities and society. Key concepts include: Companies... View Details
Keywords: by Staff
  • January 2021
  • Case

Value-Based Insurance Design at Onex

By: Joshua Schwartzstein, Amitabh Chandra and Amram Migdal
The operating executives of Health and Benefits for Onex Partners, Megan Jackson Frye and Sam Camens, faced a challenge: Healthcare costs for employees of Onex’s portfolio companies were continuing to rise above the consumer price index, reflecting broader trends... View Details
Keywords: Decision Making; Cost vs Benefits; Decision Choices and Conditions; Decisions; Finance; Behavioral Finance; Insurance; Health; Health Care and Treatment; Human Resources; Compensation and Benefits; Markets; Demand and Consumers; Consumer Behavior; Social Psychology; Behavior; Interests; Motivation and Incentives; Perception; Health Industry; Insurance Industry; North America; United States
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  • June 2008
  • Article

How Are Preferences Revealed?

By: John Beshears, James J. Choi, David Laibson and Brigitte C. Madrian
Revealed preferences are tastes that rationalize an economic agent's observed actions. Normative preferences represent the agent's actual interests. It sometimes makes sense to assume that revealed preferences are identical to normative preferences. But there are many... View Details
Keywords: Consumer Behavior; Attitudes; Microeconomics
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  • August 2003
  • Case

Amnesty International

By: John A. Quelch
Amnesty International is a nonprofit human rights advocacy organization. Describes the challenges facing the organization and the role of branding. View Details
Keywords: Nonprofit Organizations; Problems and Challenges; Brands and Branding
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  • 20 Aug 2024
  • Book

Why Competing With Tech Giants Requires Finding Your Own Edge

identifying customer needs and R&D to introduce hit products. Nike’s ecosystem. One of Nike’s initial ventures into fitness was the 2012 launch of the FuelBand, a wrist-worn fitness tracker with social features. Its key feature,... View Details
Keywords: by Feng Zhu; Technology; Information Technology
  • 01 Dec 1996
  • News

Intellectual Debate: The Business of Business

Organizations and Markets unit (see Theory and Practice for a profile of the O&M unit) quickly sparked discussion in two different areas. Noting that the unit's Coordination, Control, and the Management of Organizations (CCMO) course... View Details
  • 16 Jun 2009
  • First Look

First Look: June 16

of emotions in collaborative relationships in organizations and suggest that organizational policies can set in motion a cycle of negative emotions that interfere with collaborative work. Download the paper: http://www.hbs.edu/research/pdf/09-138.pdf Worse but Equal:... View Details
Keywords: Martha Lagace
  • 01 Sep 2008
  • News

Where Are They Now?

that there might just be too many activities available and too much to do, thus decreasing the serendipity of chance social encounters among residents as they crisscross the community’s lush green grounds. Even so, Marshall, a View Details
Keywords: Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services
  • Web

Curriculum | MBA

Also during Year 3, all students complete a year-long capstone exercise at HKS.Participants generally complement their required and elective studies with two summer internships: either a policy, international development or social... View Details
  • 26 Feb 2013
  • First Look

First Look: Feb. 26

513-027 In late 2012, Kori Tuggle, director of marketing and business development at Ocean Mist Farms, a California produce company, examines her social media-based marketing... View Details
Keywords: Sean Silverthorne
  • Career Coach

Tina Gao

Prior to HBS, Tina worked in private equity (middle market buyout) and investment banking (industrials focus). Her first job out of college was in operations at a New York City based nonprofit. She enjoys helping students interested in... View Details
  • 01 Oct 2000
  • News

Laura Scher of Working Assets

socially responsible Working Assets Money Market Fund. Working Assets Funding Service emerged from the fund entity in 1988 and now operates various enterprises, with telecommunications as its core service.... View Details
Keywords: Marguerite Rigoglioso