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  • 01 Oct 2008
  • Research & Ideas

How Much Time Should CEOs Devote to Customers?

business and the company's strategy. In a service business like Tesco's, the health of the brand depends heavily on the quality of the millions of daily transactions between shoppers View Details
Keywords: by John Quelch
  • 18 May 2010
  • First Look

First Look: May 18

workers' quality becomes known only in the late part of the market. However, in equilibrium, matching can occur (inefficiently) early only when there is comparable demand and supply: a surplus of applicants,... View Details
Keywords: Martha Lagace
  • 02 Feb 2016
  • First Look

February 2, 2016

relationships with customers, the Bansals immediately drafted an apology and terminated the seller's agreement with Flipkart. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/516017-PDF-ENG Harvard Business School Case 516-049... View Details
Keywords: Sean Silverthorne
  • 12 Oct 1999
  • Research & Ideas

Throwing Your Opponent: Strategies for the Internet Age

advise entrepreneurs not to ignore some of the old rules of doing business. "Companies still have to build competitive advantage and concentrate on efficient processes and View Details
Keywords: by Daniel Penrice
  • 04 Mar 2014
  • First Look

First Look: March 4

Organizational Psychology and Organizational Behavior Psychological Safety: The History, Renaissance, and Future of an Interpersonal Construct By: Edmondson, Amy C., and Zhike... View Details
Keywords: Sean Silverthorne
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

delivery had almost entirely been overlooked. Before being able to generate revenue through the call center, institutions have to fully understand and be able to implement superior customer service." "Each service interaction... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 29 Mar 2010
  • Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

backroom stock for sale items missing from shelves, or even to scale and price produce items or grind A&P's bean coffees. Cleanliness and courtesy standards, freshness and... View Details
Keywords: by Martha Lagace; Auto; Retail; Technology
  • Profile

Kanwaljit Bakshi

It is often said that two years at HBS prepares its graduates to lead a wide range of organizations and endeavors and to find solutions to a host of business and social... View Details
Keywords: Nonprofit / Government
  • 24 Oct 2012
  • Research & Ideas

Want People to Save More? Send a Text

safety net for emergencies, but also would reduce financial stress and improve their quality of life. "In the private sector, a lot of startups fail, View Details
Keywords: by Kim Girard
  • February 1991
  • Case

Burlington Northern: The ARES Decision (A)

By: Julie H. Hertenstein and Robert S. Kaplan
Burlington Northern's decision whether to invest in ARES, an automated train control system, is a ($350 million) strategic investment in information technology. Although set in a service industry (railroad) the issues around this decision arise in many organizations... View Details
Keywords: Investment; Rail Transportation; Information Technology; Competitive Strategy; Performance Evaluation; Performance Effectiveness; Cost vs Benefits; Technology Adoption; Technological Innovation; Customers; Quality; Rail Industry
Related
  • 29 Apr 2014
  • First Look

First Look: April 29

stories (the ability to communicate the data to users), and safety (preparation for severe weather, including using social media). Now he has questions about how much to invest in the declining but still... View Details
Keywords: Sean Silverthorne
  • 08 Nov 2010
  • Research & Ideas

How to Fix a Broken Marketplace

Roth discusses these and other markets in his reflective paper What Have We Learned from Market Design?, which draws from decades of his fieldwork. In the paper, published in 2008 and updated in September... View Details
Keywords: by Carmen Nobel; Health
  • 30 Aug 2010
  • Research & Ideas

Turning Employees Into Problem Solvers

research has focused on the underuse of incident-reporting systems. After all, the thinking went, a system used to collect and report incidents will only help an organization learn from its mistakes and lead... View Details
Keywords: by Julia Hanna; Health
  • 02 Oct 2012
  • News

Green Pioneer

from several different Harvard departments, as well as public officials and engineering firms. The criteria are: quality of life, leadership, resources allocation, natural world, View Details
Keywords: Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments
  • September 2019 (Revised May 2020)
  • Supplement

Keroche (F): Future Growth Plans

By: Ramon Casadesus-Masanell and Pippa Tubman Armerding
This case describes Keroche co-founder Tabitha Karanja’s 2012 decision to invest in additional production capacity. In November 2012, with a loan from Barclay’s bank, Keroche began constructing a new state-of-the-art beer brewery using German technology. The new plant,... View Details
Keywords: Keroche; Alcohol; Aloholic Beverages; Beer; Production Capacity; Growth; Business Ventures; Business Exit or Shutdown; Business Growth and Maturation; Business Startups; Small Business; Family Business; Crime and Corruption; Customer Focus and Relationships; Decisions; Income; Demographics; Geographic Scope; Geographic Location; Goods and Commodities; Government Legislation; Growth and Development; Business History; Lawsuits and Litigation; Laws and Statutes; Lawfulness; Goals and Objectives; Consumer Behavior; Market Entry and Exit; Problems and Challenges; Safety; Social Issues; Poverty; Strategy; Competition; Entrepreneurship; Food and Beverage Industry; Food and Beverage Industry; Kenya; Nairobi; Africa
Related
  • 13 Mar 2014
  • Research & Ideas

Can We Get To Where We Need To Go?

When Harvard Business School Dean Nitin Nohria first moved from India to the United States more than 30 years ago, he was impressed with how well the highways and airports hummed along in this country. Yet Nohria said in recent years he... View Details
Keywords: by Dina Gerdeman; Transportation; Air Transportation; Auto
  • 17 Nov 2008
  • Research & Ideas

Decoding the Artful Sidestep

concern that those findings might have been the result of different qualities of the responses. The design we report in our paper solves that problem: We hold the response constant and vary only the question... View Details
Keywords: by Martha Lagace
  • 05 Apr 2004
  • What Do You Think?

Should We Brace Ourselves for Another Era of M&A Value Destruction?

approach an acquisition like a conquering hoard, focusing on the numbers while remaining insensitive to the qualities and needs of the human resources being acquired. Carey and... View Details
Keywords: by James Heskett
  • 25 Oct 2016
  • First Look

October 25, 2016

the choice between specific and generic disclosures of IP—and the optimal response by SSOs, including the royalty rate setting. We show that firms with a stronger downstream presence are more likely to opt for a generic disclosure, as are... View Details
Keywords: Sean Silverthorne
  • 28 Sep 2009
  • Research & Ideas

Improving Accountability at the World Bank

Inspection Panel for purposes of evaluation and redress. Taken as a whole, however, these successes have been decidedly limited. In particular, persistent problems in the timing, scope, content, and View Details
Keywords: by Alnoor Ebrahim