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Show Results For
- All HBS Web
(13,950)
- People (38)
- News (3,245)
- Research (8,531)
- Events (64)
- Multimedia (60)
- Faculty Publications (5,794)
- 17 Feb 2021
- Research & Ideas
Pandemic Self-Care for CEOs: Rituals, Running, and Cognitive Restructuring
stress” and “kept me mentally healthy and strong.” Some also noted that they were managing their social lives more proactively, making more concerted efforts to reach out to loved ones. “I called elderly family members regularly and... View Details
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
JetBlue today is considered one of the top airlines in the world, and its customer ratings are as high as its airplanes. But not that long ago JetBlue was a prime business school example of a nightmare scenario displacing 130,000 passengers. The airline recovered—and... View Details
- 29 May 2001
- Research & Ideas
Howard Stevenson on the Lessons of the Internet Era
Entrepreneurs and managers who can't adapt to the fast pace of change in the world—"a world that should be on Prozac"—are likely to miss out on opportunities in the years to come, says HBS Professor Howard Stevenson. The good... View Details
Keywords: by Sean Silverthorne
- 05 Apr 2021
- What Do You Think?
Why Can’t More Leaders Teach?
everyone is expected to give and take, teach and learn, during the discussions of issues in its classrooms. A book, Teaching by Heart: One Professor's Journey to Inspire, by Tom DeLong (pictured above), a... View Details
Keywords: by James Heskett
- 13 May 2002
- Op-Ed
A Cure for Enron-Style Audit Failures
general, existing law is adequate. The main problem lies in the failure by boards to follow procedures that would hold managements accountable for company performance. This could be improved View Details
- February 2009
- Background Note
Basic Techniques for the Analysis of Customer Information Using Excel 2007: A Step-by-Step Approach
By: Francisco de Asis Martinez-Jerez
The objective of this note is to provide a set of easy, step-by-step guides for some analytical techniques that are useful in the analysis of cases discussed in the course "Competing and Winning through Customer Information" (CWCI). The instructions that follow use... View Details
Keywords: Customer Relationship Management; Information Management; Management Analysis, Tools, and Techniques
Martinez-Jerez, Francisco de Asis. "Basic Techniques for the Analysis of Customer Information Using Excel 2007: A Step-by-Step Approach." Harvard Business School Background Note 109-052, February 2009.
- 02 Apr 2009
- Working Paper Summaries
The Flattening Firm and Product Market Competition: The Effect of Trade Liberalization
Keywords: by Maria Guadalupe & Julie M. Wulf
- 25 Aug 2010
- Working Paper Summaries
Managerial Practices That Promote Voice and Taking Charge among Frontline Workers
- 24 Jun 2009
- Working Paper Summaries
Don’t Just Survive—Thrive: Leading Innovation in Good Times and Bad
Keywords: by Lynda M. Applegate & J. Bruce Harreld
- 13 Jun 2005
- Research & Ideas
From Turf Wars to Learning Curves: How Hospitals Adopt New Technology
Harvard Business School professors are more likely to be found in the pages of the Academy of Management Review than the New England Journal of Medicine, but recently Gary Pisano and Robert Huckman used the latter to discuss their... View Details
- 24 Jan 2005
- Research & Ideas
Rethinking Activity-Based Costing
now possible through an approach that we call time-driven ABC, which we have successfully helped more than 100 client companies implement, including those described in this article. In the revised approach, managers directly estimate the... View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
- 02 Jun 2003
- Research & Ideas
Why Have Marketers Ignored America’s Man-of-Action Hero?
Douglas B. Holt says brand managers have little appreciation for how myths in American culture can be used to create "extraordinary" brand-building opportunities. In this e-mail interview, Holt discusses a recent working paper... View Details
Keywords: by Manda Salls
Christopher A. Bartlett
Professor Christopher A. Bartlett received an economics degree from the University of Queensland, Australia (1964), and both the masters and doctorate degrees in business administration from Harvard University (1971 and 1979).
As a practicing manager prior... View Details
- 21 Aug 2000
- Lessons from the Classroom
Under the Magnifying Glass: The Benefits of Being a Case Study
also extremely flattering to be studied. "To have a case written about us by Harvard," noted one executive at the conference, "is an added value to our brand." The process, of course, can also precipitate doubts, fears... View Details
Keywords: by Martha Lagace
- 30 Jun 2020
- Book
Capitalism Is More at Risk Than Ever
The book Capitalism at Risk first appeared in 2011. The problems it identified with social inequality, global trade strife, and environmental degradation have only accelerated by 2020. The new edition of Capitalism at Risk, subtitled How Business Can Lead, is expanded... View Details
Keywords: by Martha Lagace
- 01 Oct 2001
- Research & Ideas
Five Questions for Stuart Gilson
the process. In the U.S., bankruptcy can also be used to revitalize the business—for example, by allowing companies to reject unfavorable leases, or sell unwanted assets in a competitive auction. The second reason to restructure is to... View Details
Keywords: by Sean Silverthorne
- 11 Feb 2008
- Research & Ideas
Does Democracy Need a Marketing Manager?
not less. In their new book, Greater Good: How Good Marketing Makes for Better Democracy, the authors argue that the core benefits of marketing align closely with the requirements of democracy: exchange, consumption, choice, information, engagement, and inclusion.... View Details
Keywords: by Sean Silverthorne
- 22 Sep 2010
- Working Paper Summaries
The Task and Temporal Microstructure of Productivity: Evidence from Japanese Financial Services
- 27 Dec 2010
- Research & Ideas
HBS Faculty on 2010’s Biggest Business Developments
excessive government leverage. This report, and several others prepared by other objective bodies, must become part of our collective dialogue about the future of the country. Every business leader and every... View Details
Keywords: by Staff
- 11 Oct 2007
- Working Paper Summaries