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Show Results For

  • All HBS Web  (13,950)
    • People  (38)
    • News  (3,245)
    • Research  (8,531)
    • Events  (64)
    • Multimedia  (60)
  • Faculty Publications  (5,794)
← Page 141 of 13,950 Results →
  • 17 Feb 2021
  • Research & Ideas

Pandemic Self-Care for CEOs: Rituals, Running, and Cognitive Restructuring

stress” and “kept me mentally healthy and strong.” Some also noted that they were managing their social lives more proactively, making more concerted efforts to reach out to loved ones. “I called elderly family members regularly and... View Details
Keywords: by Gamze D. Yucaoglu, Robin Abrahams, and Boris Groysberg
  • 07 Oct 2019
  • Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

JetBlue today is considered one of the top airlines in the world, and its customer ratings are as high as its airplanes. But not that long ago JetBlue was a prime business school example of a nightmare scenario displacing 130,000 passengers. The airline recovered—and... View Details
Keywords: by Sean Silverthorne; Retail; Air Transportation
  • 29 May 2001
  • Research & Ideas

Howard Stevenson on the Lessons of the Internet Era

Entrepreneurs and managers who can't adapt to the fast pace of change in the world—"a world that should be on Prozac"—are likely to miss out on opportunities in the years to come, says HBS Professor Howard Stevenson. The good... View Details
Keywords: by Sean Silverthorne
  • 05 Apr 2021
  • What Do You Think?

Why Can’t More Leaders Teach?

everyone is expected to give and take, teach and learn, during the discussions of issues in its classrooms. A book, Teaching by Heart: One Professor's Journey to Inspire, by Tom DeLong (pictured above), a... View Details
Keywords: by James Heskett
  • 13 May 2002
  • Op-Ed

A Cure for Enron-Style Audit Failures

general, existing law is adequate. The main problem lies in the failure by boards to follow procedures that would hold managements accountable for company performance. This could be improved View Details
Keywords: by Jay Lorsch; Accounting
  • February 2009
  • Background Note

Basic Techniques for the Analysis of Customer Information Using Excel 2007: A Step-by-Step Approach

By: Francisco de Asis Martinez-Jerez
The objective of this note is to provide a set of easy, step-by-step guides for some analytical techniques that are useful in the analysis of cases discussed in the course "Competing and Winning through Customer Information" (CWCI). The instructions that follow use... View Details
Keywords: Customer Relationship Management; Information Management; Management Analysis, Tools, and Techniques
Citation
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Martinez-Jerez, Francisco de Asis. "Basic Techniques for the Analysis of Customer Information Using Excel 2007: A Step-by-Step Approach." Harvard Business School Background Note 109-052, February 2009.
  • 02 Apr 2009
  • Working Paper Summaries

The Flattening Firm and Product Market Competition: The Effect of Trade Liberalization

Keywords: by Maria Guadalupe & Julie M. Wulf
  • 25 Aug 2010
  • Working Paper Summaries

Managerial Practices That Promote Voice and Taking Charge among Frontline Workers

Keywords: by Julia Rose Adler-Milstein, Sara J. Singer & Michael W. Toffel; Health
  • 24 Jun 2009
  • Working Paper Summaries

Don’t Just Survive—Thrive: Leading Innovation in Good Times and Bad

Keywords: by Lynda M. Applegate & J. Bruce Harreld
  • 13 Jun 2005
  • Research & Ideas

From Turf Wars to Learning Curves: How Hospitals Adopt New Technology

Harvard Business School professors are more likely to be found in the pages of the Academy of Management Review than the New England Journal of Medicine, but recently Gary Pisano and Robert Huckman used the latter to discuss their... View Details
Keywords: by Sara Grant; Health
  • 24 Jan 2005
  • Research & Ideas

Rethinking Activity-Based Costing

now possible through an approach that we call time-driven ABC, which we have successfully helped more than 100 client companies implement, including those described in this article. In the revised approach, managers directly estimate the... View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
  • 02 Jun 2003
  • Research & Ideas

Why Have Marketers Ignored America’s Man-of-Action Hero?

Douglas B. Holt says brand managers have little appreciation for how myths in American culture can be used to create "extraordinary" brand-building opportunities. In this e-mail interview, Holt discusses a recent working paper... View Details
Keywords: by Manda Salls

    Christopher A. Bartlett

    Professor Christopher A. Bartlett received an economics degree from the University of Queensland, Australia (1964), and both the masters and doctorate degrees in business administration from Harvard University (1971 and 1979). 

    As a practicing manager prior... View Details

    Keywords: management consulting; management consulting; management consulting; management consulting; management consulting; management consulting
    • 21 Aug 2000
    • Lessons from the Classroom

    Under the Magnifying Glass: The Benefits of Being a Case Study

    also extremely flattering to be studied. "To have a case written about us by Harvard," noted one executive at the conference, "is an added value to our brand." The process, of course, can also precipitate doubts, fears... View Details
    Keywords: by Martha Lagace
    • 30 Jun 2020
    • Book

    Capitalism Is More at Risk Than Ever

    The book Capitalism at Risk first appeared in 2011. The problems it identified with social inequality, global trade strife, and environmental degradation have only accelerated by 2020. The new edition of Capitalism at Risk, subtitled How Business Can Lead, is expanded... View Details
    Keywords: by Martha Lagace
    • 01 Oct 2001
    • Research & Ideas

    Five Questions for Stuart Gilson

    the process. In the U.S., bankruptcy can also be used to revitalize the business—for example, by allowing companies to reject unfavorable leases, or sell unwanted assets in a competitive auction. The second reason to restructure is to... View Details
    Keywords: by Sean Silverthorne
    • 11 Feb 2008
    • Research & Ideas

    Does Democracy Need a Marketing Manager?

    not less. In their new book, Greater Good: How Good Marketing Makes for Better Democracy, the authors argue that the core benefits of marketing align closely with the requirements of democracy: exchange, consumption, choice, information, engagement, and inclusion.... View Details
    Keywords: by Sean Silverthorne
    • 22 Sep 2010
    • Working Paper Summaries

    The Task and Temporal Microstructure of Productivity: Evidence from Japanese Financial Services

    Keywords: by Bradley R. Staats & Francesca Gino; Banking
    • 27 Dec 2010
    • Research & Ideas

    HBS Faculty on 2010’s Biggest Business Developments

    excessive government leverage. This report, and several others prepared by other objective bodies, must become part of our collective dialogue about the future of the country. Every business leader and every... View Details
    Keywords: by Staff
    • 11 Oct 2007
    • Working Paper Summaries

    How Firms Respond to Being Rated

    Keywords: by Aaron K. Chatterji & Michael W. Toffel
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