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  • February 2000 (Revised August 2000)
  • Case

Microsoft Latin America

By: Robert S. Kaplan, Alberto Ballve and Antonio Davila
Mauricio Santillan, regional vice president for the Latin American division of Microsoft, has introduced a new performance measurement system to help his country managers formulate and control strategy. Microsoft Latin America's priorities are rolling out of an... View Details
Keywords: Balanced Scorecard; Applications and Software; Emerging Markets; Crime and Corruption; Motivation and Incentives; Management Skills; Global Strategy; Strategy; Information Technology Industry; Latin America
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Kaplan, Robert S., Alberto Ballve, and Antonio Davila. "Microsoft Latin America." Harvard Business School Case 100-040, February 2000. (Revised August 2000.)

    Michael A. Wheeler

    Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

    Keywords: arts; construction; e-commerce industry; energy; federal government; green technology; internet; legal services; nonprofit industry; petroleum; pharmaceuticals; publishing industry; real estate; service industry; sports; state government; utilities

      Digital Data Design Institute at Harvard

      The Tech for All Lab at the D^3 Institute aims to promote accessibility. It will broaden the benefits of digital innovation to reach more emerging economies. By providing knowledge and tools across the stack, it will serve as a launchpad for start-ups and... View Details
      • 28 Mar 2013
      • News

      The Delicate Art of Giving Feedback

      • February 1984 (Revised March 1991)
      • Case

      Sof-Optics, Inc. (B)

      Involves the introduction of a technology which almost completely eliminates direct labor for a major segment of the product line. The technology is unproven though, and requires managing the learning process. The teaching objective is to review the differences in... View Details
      Keywords: Technology; Change Management; Production; Performance Capacity
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      Jaikumar, Ramchandran. "Sof-Optics, Inc. (B)." Harvard Business School Case 684-045, February 1984. (Revised March 1991.)
      • 14 Mar 2023
      • Video

      Admissions Information Session for College Students

      • 21 Oct 2021
      • Video

      Business Opportunities in Climate Adaptation

      • 13 May 2013
      • Blog Post

      The Summer is Finally Over

      It has been about a week since I finished my summer internship, and I can’t believe how quickly the time flew by. I started the internship intent on learning as much as I could about an industry that has inspired me since my childhood. At... View Details
      Keywords: Entertainment / Media / Sports
      • February 2025
      • Case

      Fly, Fix, Fly at True Anomaly

      By: Joshua Lev Krieger, Jim Matheson, Fiona Murray and David Allen
      How should companies learn from failure? Founded by four U.S. Space Force warfighters, the tough tech startup True Anomaly wanted to compete with major defense contractors to supply the U.S. Department of Defense with satellites and software that could help protect... View Details
      Keywords: Business Startups; Engineering; National Security; Digital Platforms; Failure; Problems and Challenges; Business and Government Relations; Entrepreneurship; Aerospace Industry; United States; Colorado
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      Krieger, Joshua Lev, Jim Matheson, Fiona Murray, and David Allen. "Fly, Fix, Fly at True Anomaly." Harvard Business School Case 825-040, February 2025.
      • 06 Oct 2020
      • Blog Post

      2+2 Where Are They Now Spotlight: Curtis Wu (MBA 2018)

      Charles Cooney, taught me that the hardest problems often occur at interfaces between multiple sectors. The 2+2 program offered me a way to learn the language and tools I would need View Details
      • Research Summary

      Overview

      The focus of Professor Gross’ research agenda is U.S. technological innovation, innovation policy, and the effects of technological change on economic activity. He is also interested in learning about what drives individual creative behavior. Methodologically, he is... View Details
      • 12 Nov 2019
      • News

      Non-English speakers are shut out of the top jobs

      • 20 Feb 2024
      • Video

      Admissions Info Session for College Students

      • 12 PM – 1:15 PM EST, 08 Nov 2021
      • Virtual Programming

      Building Your Scaled Digital Organization

      During this program led by HBS professor Karim R. Lakhani, learn how you can translate your HBS skill set to build or scale your organization using digitization, analytics, and artificial intelligence (AI) from a panel of HBS alumni who will share their extensive... View Details
      • 15 Sep 2015
      • Blog Post

      Advice from an Intern

      excellent experience to learn and try something new. Being an intern has some unique challenges, unlike any other form of employment, and I feel like I’ve encountered all of them anew this summer.... View Details
      Keywords: All Industries
      • 06 Apr 2021
      • Working Paper Summaries

      The World Management Survey at 18: Lessons and the Way Forward

      Keywords: by Daniela Scur, Raffaella Sadun, John Van Reenen, Renata Lemos, and Nicholas Bloom
      • 06 Jan 2022
      • News

      22 tips for 2022: Get your ideas heard at work

      • 01 May 2012
      • News

      The #1 Productivity Tool You Aren't Using

      • 27 Apr 2015
      • News

      Reconnecting on education

      • 16 Jun 2020
      • News

      Why Do People Avoid Facts That Could Help Them?

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