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  • All HBS Web  (7,917)
    • People  (9)
    • News  (1,433)
    • Research  (5,730)
    • Events  (20)
    • Multimedia  (9)
  • Faculty Publications  (4,096)
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  • 19 Apr 2011
  • First Look

First Look: April 19

the firm's predictions. Students develop programs to reduce churn post hoc and then reengineer the company's marketing, selling, and customer relationship management processes... View Details
Keywords: Sean Silverthorne
  • 05 Dec 2022
  • News

5 Companies Where Employees Move Up the Ladder Fast

  • Web

California - Global

cloud-based enterprise software, best known for pioneering customer relationship management (CRM) delivered as a service. Over the past two decades, the company had expanded... View Details
  • November 2002 (Revised May 2003)
  • Case

Education in Chile: A Venue for Individual, Business and Community Involvement

Describes the alliance between a private businessman in Chile and a municipality to manage the local public education system. Describes the institution of a performance-based culture, including the use of management tools to align visions and incentives among key... View Details
Keywords: Partners and Partnerships; Social Entrepreneurship; Social Issues; Education; Business and Community Relations; Education Industry; Chile
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Barrett, Diana, Rafael Aguila, Mladen Koljatic, Monica Silva, and Alexandra de Royere. "Education in Chile: A Venue for Individual, Business and Community Involvement." Harvard Business School Case 303-078, November 2002. (Revised May 2003.)
  • February 2018 (Revised March 2018)
  • Case

Artificial Intelligence and the Machine Learning Revolution in Finance: Cogent Labs and the Google Cloud Platform (GCP)

By: Lauren Cohen, Christopher Malloy and William Powley
This case examines the intersection of two firms (Cogent Labs—a machine learning software firm in Tokyo; and Google, the technology infrastructure giant) attempting to exploit the benefits of artificial intelligence and machine learning in the financial services... View Details
Keywords: Technological Innovation; Finance; Growth and Development Strategy; Business Model; Applications and Software; Infrastructure; Technology Industry; Financial Services Industry
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Cohen, Lauren, Christopher Malloy, and William Powley. "Artificial Intelligence and the Machine Learning Revolution in Finance: Cogent Labs and the Google Cloud Platform (GCP)." Harvard Business School Case 218-080, February 2018. (Revised March 2018.)
  • 03 Oct 2006
  • First Look

First Look: October 3, 2006

seemingly been forgotten for decades now, but his insights should be decisively resurrected in the money management business. History, Structure, and Practices: San Pedro Longshoremen in the Face of Change Author:Kathleen L. McGinn... View Details
Keywords: Sean Silverthorne
  • 22 Aug 2012
  • Working Paper Summaries

A Randomized Field Study of a Leadership WalkRounds™-Based Intervention

Background: Leadership WalkRounds have been widely adopted as a technique for improving patient safety and safety climate. WalkRounds involve senior managers directly observing frontline work and soliciting employees' ideas about... View Details
Keywords: by Anita L. Tucker & Sara J. Singer; Health
  • 2016
  • Book

The Content Trap: A Strategist's Guide to Digital Change

By: Bharat Anand
Companies everywhere face two major challenges today: getting noticed and getting paid. To confront these obstacles, I examine a range of businesses around the world, from Chinese Internet giant Tencent to Scandinavian digital trailblazer Schibsted, from The New... View Details
Keywords: Networks; Information Technology; Organizational Change and Adaptation; Business Strategy
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Anand, Bharat. The Content Trap: A Strategist's Guide to Digital Change. New York: Random House, 2016.
  • June 2002 (Revised January 2010)
  • Case

Delphi Corporation (A)

By: Jay W. Lorsch, Rakesh Khurana and Sonya Sanchez
The Delphi Corp.'s board of directors faces a transition as lead director Thomas Wyman approaches mandatory retirement. Chairman and CEO J.T. Battenberg reflects on Delphi's history and its successful reinvention by Wyman and Battenberg when it separated from its... View Details
Keywords: Corporate Governance; Governing and Advisory Boards; Leadership; Management Succession; Management Teams; Relationships; Corporate Strategy
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Lorsch, Jay W., Rakesh Khurana, and Sonya Sanchez. "Delphi Corporation (A)." Harvard Business School Case 402-033, June 2002. (Revised January 2010.)
  • February 2010 (Revised April 2010)
  • Case

Merger Integration at Bank of America: The TrustWeb Project

By: Gary P. Pisano and Bradley R. Staats
This case explores project management in a large organization through the eyes of a young project manager, Mike Morris. Morris is tasked with leading a project within the overall merger integration effort at Bank of America. Morris encounters difficulties with managing... View Details
Keywords: Experience and Expertise; Management Skills; Business Processes; Projects; Business and Stakeholder Relations; Banking Industry; United States
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Pisano, Gary P., and Bradley R. Staats. "Merger Integration at Bank of America: The TrustWeb Project." Harvard Business School Case 610-054, February 2010. (Revised April 2010.)
  • 08 Sep 2015
  • First Look

September 8, 2015

(e.g., prestige, money), but women anticipated more negative outcomes (e.g., conflict, tradeoffs). In these studies, women associated high-level positions with conflict, which explained the relationship between gender and the desirability... View Details
Keywords: Carmen Nobel

    Michael A. Wheeler

    Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

    Keywords: arts; construction; e-commerce industry; energy; federal government; green technology; internet; legal services; nonprofit industry; petroleum; pharmaceuticals; publishing industry; real estate; service industry; sports; state government; utilities
    • 19 Sep 2023
    • HBS Case

    How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money?

    business of selling the actual model itself. Amazon largely offers its cloud customers the open-source models that others have made. Meta is largely handing its model out for free (with some limits), and Microsoft outsourced much of the... View Details
    Keywords: by Ben Rand; Technology; Information Technology
    • March 1990 (Revised September 1993)
    • Case

    People Express Airlines: Rise and Decline

    By: Michael Beer
    Describes the innovative approach to organizing and managing employees by People Express and describes the company's eventual demise. This material can be used to inform about leading edge human resource management practices and to raise questions about what went... View Details
    Keywords: Employee Relationship Management; Human Resources; Air Transportation Industry
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    Beer, Michael. "People Express Airlines: Rise and Decline." Harvard Business School Case 490-012, March 1990. (Revised September 1993.)
    • 17 Oct 2007
    • Research & Ideas

    Why Global Brands Work

    bureaucracy in which regional managers exaggerate the need for local adaptations to defend their turf; and a deteriorating market share, financial performance, and stock price. Fords worldwide should have a common look, feel, and brand... View Details
    Keywords: by John A. Quelch; Auto
    • 24 Jul 2006
    • Research & Ideas

    How Kayak Users Built a New Industry

    a force, the cost of creating a new design must be within the reach of a single user. User innovations occur when customers of a product improve on that product with their own designs. In rodeo kayaking, the early participants built... View Details
    Keywords: by Sean Silverthorne; Entertainment & Recreation
    • 21 Jun 2011
    • First Look

    First Look: June 21

    http://www.nber.org/confer/2009/EIf09/summary.html The Learning Effects of Monitoring Authors: Dennis Campbell, Marc Epstein, and F. Asís Martínez Jerez Publication: The Accounting Review (forthcoming) Abstract This paper investigates the View Details
    Keywords: Sean Silverthorne
    • July 2012 (Revised June 2018)
    • Case

    MC Tool

    By: Richard S. Ruback and Royce Yudkoff
    Two partners acquired MC Tool in October 2007 for $5 million. The company was a machine shop that manufactured parts for a wide variety of applications in the energy, automotive, and industrial equipment industries. In their first year of ownership, the partners... View Details
    Keywords: Capital Budgeting; Risk Management; Risk and Uncertainty; Problems and Challenges; Transformation; Production; Business Strategy; Manufacturing Industry; United States
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    Ruback, Richard S., and Royce Yudkoff. "MC Tool." Harvard Business School Case 213-013, July 2012. (Revised June 2018.)
    • 31 Oct 2022
    • Research & Ideas

    Why the Largest Minority Group Faces the Most Hate—and How to Push Back

    relationship between the majority group and all other groups in the society.” This is exactly what they found. As minority groups dropped in rank, they were substantially less likely to be targeted with hate crimes. Tabellini points to a... View Details
    Keywords: by Pamela Reynolds
    • July 2021
    • Article

    Multinationality and Capital Structure Dynamics: A Corporate Governance Explanation

    By: Daniel Gyimah, Nana Abena Kwansa, Anthony K. Kyiu and Anywhere Sikochi
    This paper examines the impact of corporate governance on capital structure dynamics. Using ordinary least squares regressions on 17,496 firm-year observations for 2,294 U.S. multinational companies (MNCs) over the period 1990–2018, we find that MNCs with strong... View Details
    Keywords: Multinationality; Speed Of Adjustment; Corporate Governance; Multinational Firms and Management; Capital Structure
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    Gyimah, Daniel, Nana Abena Kwansa, Anthony K. Kyiu, and Anywhere Sikochi. "Multinationality and Capital Structure Dynamics: A Corporate Governance Explanation." Art. 101758. International Review of Financial Analysis 76 (July 2021).
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