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  • 2016
  • Book

The Content Trap: A Strategist's Guide to Digital Change

By: Bharat Anand
Companies everywhere face two major challenges today: getting noticed and getting paid. To confront these obstacles, I examine a range of businesses around the world, from Chinese Internet giant Tencent to Scandinavian digital trailblazer Schibsted, from The New... View Details
Keywords: Networks; Information Technology; Organizational Change and Adaptation; Business Strategy
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  • April 2008
  • Article

The Survey of Industrial R&D—Patent Database Link Project

By: William R. Kerr and Shihe Fu
This paper details the construction of a firm-year panel dataset combining the NBER Patent Dataset with the Survey of Industrial R&D conducted by the Census Bureau and National Science Foundation. The dataset constitutes a platform that offers an unprecedented view of... View Details
Keywords: Analytics and Data Science; Patents; Surveys; Research and Development; Innovation and Invention; Performance Productivity; Projects; Management Practices and Processes; Management Analysis, Tools, and Techniques
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  • 10 Oct 2017
  • First Look

First Look at New Research and Ideas, October 10, 2017

relevant leading indicators and coach/develop selling behaviors. Thus managing sales performance and not only reviewing quotas and after-the-fact outcomes. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53314 October... View Details
Keywords: Sean Silverthorne

    Michael A. Wheeler

    Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

    Keywords: arts; construction; e-commerce industry; energy; federal government; green technology; internet; legal services; nonprofit industry; petroleum; pharmaceuticals; publishing industry; real estate; service industry; sports; state government; utilities
    • 03 Jun 2015
    • What Do You Think?

    Is the Time Right for Self-Management?

    29 percent, and customer satisfaction scores actually improved when compared to conventionally managed stores. The effort stalled only when the planned strategy was scaled down and Martin's successor halted... View Details
    Keywords: by James Heskett; Retail
    • March 2010 (Revised August 2010)
    • Case

    Systems Infrastructure at Google (A)

    By: Linda A. Hill and Emily Stecker
    This case describes how a senior vice president of engineering at Google, Bill Coughran, leads a high-performing engineering organization. The case focuses specifically on Coughran's encouraging two teams of engineers to develop competing solutions for application... View Details
    Keywords: Independent Innovation and Invention; Innovation and Management; Innovation Leadership; Leadership Development; Product Design; Groups and Teams; Creativity; Motivation and Incentives; Competitive Strategy; Technology Industry; United States
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    • June 2004
    • Article

    A Catering Theory of Dividends

    By: Malcolm Baker and Jeffrey Wurgler
    We propose that the decision to pay dividends is driven by prevailing investor demand for dividend payers. Managers cater to investors by paying dividends when investors put a stock price premium on payers, and by not paying when investors prefer nonpayers. To test... View Details
    Keywords: Dividends; Catering; Financial Instruments; Investment Return; Business and Shareholder Relations
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    • June 2004 (Revised June 2006)
    • Case

    Scientific-Atlanta, Inc.

    By: Thomas R. Eisenmann
    Scientific-Atlantia (S-A), a leading manufacturer of cable TV equipment, is confronting strategic challenges in mid-2004. For decades, cable operators have faced high switching costs that have locked them into exclusive supply relationships with either S-A or its... View Details
    Keywords: Technological Innovation; Competition; Industry Structures; Television Entertainment; Duopoly and Oligopoly; Manufacturing Industry; Media and Broadcasting Industry
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    • 07 Mar 2011
    • Research & Ideas

    Why Companies Fail—and How Their Founders Can Bounce Back

    Ghosh says, if start-ups often manage to secure a good team and good financing, they face dozens of lower-cost competitors and fragmented customer demand.) Funding has the potential to turn a little failure... View Details
    Keywords: by Carmen Nobel
    • March 2010 (Revised November 2010)
    • Case

    Pandora Radio: Fire Unprofitable Customers?

    By: Willy C. Shih and Halle Alicia Tecco
    Pandora Radio is at a crossroads. Founder Tim Westergren has just been told by a well known VC to get rid of his unprofitable customers in order to get his costs down, but Westergren is not sure that such actions are consistent with his company's business model.... View Details
    Keywords: Business Model; Customer Satisfaction; Music Entertainment; Venture Capital; Profit; Growth and Development Strategy; Consumer Behavior; Internet; Media and Broadcasting Industry
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    • March 2001 (Revised September 2002)
    • Case

    Merck Latin America (A)

    By: Michael Beer and James Weber
    Introduces Grey Warner, the vice president of Merck's Latin America region, and his efforts to improve the organizational effectiveness of the region and to introduce a more global business culture and values. Discusses Merck's ethics and values, its Latin American... View Details
    Keywords: Organizational Culture; Ethics; Business Processes; Strategic Planning; Change Management; Values and Beliefs; Globalized Firms and Management; Employee Relationship Management; Business Strategy; Government and Politics; Economy; Pharmaceutical Industry; Latin America
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    • Research Summary

    Research Overview

    Jillian has an interest in understanding the effect of high worker autonomy and uncertainty on operational metrics. Her research attempts to empirically explore the relationship between efficiency, resource utilization, and quality in hospital settings.... View Details

    • 23 Apr 2013
    • First Look

    First Look: April 23

    financial crisis of 2008 laid bare the hidden network of relationships in corporate governance: who owes what to whom, who will stand by whom in times of crisis, what governs the provision of credit when no one seems to have credit. This... View Details
    Keywords: Sean Silverthorne
    • August 1998 (Revised October 1998)
    • Case

    Lark International Entertainment Ltd. (A)

    By: Linda A. Hill and Jennifer Suesse
    Two HBS MBA's leave McKinsey and Morgan Stanley to become entrepreneurs in Hong Kong. Together they start up a cinema chain throughout Asia. This case describes the experiences of managing a team in their Wuhan, China cinema. Looks at the challenges of managing growth... View Details
    Keywords: Entrepreneurship; Problems and Challenges; Business Growth and Maturation; Business Startups; Emerging Markets; Leadership Style; Leadership; Groups and Teams; Entertainment and Recreation Industry; Hong Kong; China; Asia
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    • Program

    Audit Committees in a New Era of Governance

    for the Corporate Director Certificate. Learn More Key Benefits This audit committee training program prepares you to manage the creative tension between the compliance and strategic roles of the audit committee. While improving your... View Details
    • August 2021
    • Article

    A Mixed Methods Study of Change Processes Enabling Effective Transition to Team-based Care

    By: Michael Anne Kyle, Emma-Louise Aveling and Sara J. Singer
    Team-based care is considered central to achieving value in primary care, yet results of large-scale primary care transformation initiatives have been mixed. We explore how underlying change processes influence the effectiveness of transition to team-based care. We... View Details
    Keywords: Team-based Care; Primary Care; Health Care and Treatment; Transformation; Groups and Teams; Change Management
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    • 11 Oct 2004
    • Research & Ideas

    Four Ways to Create Lasting Change

    now work around here" had fundamentally changed. Some people in the organization remained skeptical about the seriousness of the customer service issues. Employees altered their behavior during the early days of excitement about the... View Details
    Keywords: by Martha Lagace
    • 2013
    • Working Paper

    The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance

    By: Claire Senot, Aravind Chandrasekaran, Peter T. Ward and Anita L. Tucker
    The quality of operational processes is an important driver of performance in hospitals. In particular, processes that reliably deliver both evidence-based and patient-centered care, which we call conformance and experiential quality, respectively, have been argued to... View Details
    Keywords: Healthcare; Experiential Quality; Conformance Quality; Clinical Outcomes; Cost Efficiency; Quality; Service Operations; Health Care and Treatment; Performance; Outcome or Result; Health Industry
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    • July 2012 (Revised June 2018)
    • Case

    MC Tool

    By: Richard S. Ruback and Royce Yudkoff
    Two partners acquired MC Tool in October 2007 for $5 million. The company was a machine shop that manufactured parts for a wide variety of applications in the energy, automotive, and industrial equipment industries. In their first year of ownership, the partners... View Details
    Keywords: Capital Budgeting; Risk Management; Risk and Uncertainty; Problems and Challenges; Transformation; Production; Business Strategy; Manufacturing Industry; United States
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    • Web

    Introduction – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

    HBS Home HBS Index Contact Us A New Vision An Essay by Professors Michel Anteby and Rakesh Khurana Next Introduction The Human Relations Movement: Harvard Business School and the Hawthorne Experiments (1924-1933) In the 1920s Elton Mayo, a professor of Industrial View Details