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  • 2011
  • Working Paper

From Social Control to Financial Economics: The Linked Ecologies of Economics and Business in Twentieth Century America

By: Marion Fourcade and Rakesh Khurana
As the main producers of managerial elites, business schools represent strategic research sites for understanding the formation of economic practices and representations. This article draws on historical material to analyze the changing place of economics in American... View Details
Keywords: Economics; Practice; Business Education; Labor and Management Relations; Decision Making; Management Analysis, Tools, and Techniques; Change; Governing Rules, Regulations, and Reforms; Finance; Knowledge; Production; Business Conglomerates; Education Industry; United States
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  • April 2008
  • Module Note

Service Design in the Context of Customer-Operators

By: Frances X. Frei
Taught as the second module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Addresses the design and management of service operations with significant customer operating roles. The focus is on... View Details
Keywords: Customer Satisfaction; Management; Design; Service Operations; Cost
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    Roy D. Shapiro

    Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

    • January 2021
    • Case

    Aster DM Healthcare: Budgeting for a Crisis

    By: V.G. Narayanan and Amy Klopfenstein
    In April 2020, Alisha Moopen, Deputy Managing Director of Aster DM Healthcare, a network of clinics, hospitals, and pharmacies in the Middle East and India, must create her company’s budget for the 2021 fiscal year in light of the onset of Covid-19. The pandemic had... View Details
    Keywords: Decision Making; Decisions; Forecasting and Prediction; Judgments; Decision Choices and Conditions; Cost vs Benefits; Budgets and Budgeting; Health Pandemics; Health Industry; Asia; India; United Arab Emirates; Dubai
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    • 2020
    • Book

    Teaching by Heart: One Professor's Journey to Inspire

    By: Thomas J. DeLong
    The best teachers are leaders, and the best leaders are teachers. Teaching by Heart summarizes the author's key insights gained from more than 40 years of teaching and managing. It illustrates how teachers can both lift people up and let them down. It proposes... View Details
    Keywords: Teaching; Leadership; Attitudes; Management; Business Education
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    • Program

    Program for Leadership Development

    that embraces digital transformation and implement strategies that drive breakthrough innovation. Read More Master the cross-functional challenges of corporate leadership Lead organizational change and inspire high-performing global teams... View Details
    • 2017
    • Article

    Scaling: Organizing and Growth in Entrepreneurial Ventures

    By: Alicia DeSantola and Ranjay Gulati
    Entrepreneurial ventures face unique challenges related to growth, particularly in the management of internal organizations. Progress on understanding these dynamics has been constrained by fragmentation within relevant management research. In this paper, we clarify... View Details
    Keywords: Growth and Development; Organizational Change and Adaptation
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    • 25 Oct 2011
    • Research & Ideas

    Chasing Stars: Why the Mighty Red Sox Struck Out

    consistently well on all six major league teams for which he has played from 1995 to 2011. The Tricky Business Of Managing Stars Shortly after the historic 2011 meltdown, Red Sox View Details
    Keywords: by Carmen Nobel; Sports; Banking
    • 22 Jan 2014
    • News

    Why babus can’t be ignored

    • February 2014
    • Article

    Toward a Model of Work Redesign for Better Work and Better Life

    By: Leslie A. Perlow and Erin L. Kelly
    Flexible work accommodations provided by employers purport to help individuals struggling to manage work and family demands. The underlying model for change is accommodation—helping individuals accommodate their work demands with no changes in the structure of work or... View Details
    Keywords: Organizational Change and Adaptation; Work-Life Balance
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    • November 2021 (Revised January 2022)
    • Case

    Nicole M. Jones and The Hangar℠: Delta Air Lines' Global Innovation Center

    By: Linda A. Hill and Emily Tedards
    In 2016, Nicole M. Jones was hired to lead The Hangar, Delta Air Lines’ new innovation center in Atlanta, Georgia. Delta’s leadership had intended for The Hangar to catalyze a new approach to innovation at the company. After conducting three months of research on... View Details
    Keywords: Innovation Lab; Breakthrough Innovation; Biometric Technology; Innovation and Invention; Leadership; Innovation and Management; Collaborative Innovation and Invention; Innovation Strategy; Technological Innovation; Georgia (state, US)
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    • 22 Feb 2021
    • Book

    Reaching Today's Omnichannel Customer Takes a New Sales Strategy

    you want an engineer, accountant, finance person, or programmer, you can find people who majored in those subjects, but few schools have sales programs or even a sales course. Also, research consistently shows that View Details
    Keywords: by Kristen Senz
    • Research Summary

    Strategic Human Capital

    My research focuses on the links between managerial background, job attributes, organizational/firm characteristics, and firm performance. Broadly speaking, I am interested in how a manager's skills, knowledge, connections, experiences, and other attributes... View Details

    • Teaching Interest

    MBA Elective Curriculum Business Marketing and Sales

    Business markets differ from consumer markets in important ways. Typically, the buying process is more complex, the buying units and purchase criteria differ, and marketing decisions are more closely interrelated with firm-wide strategic choices. In addition,... View Details

    • 12 Mar 2019
    • First Look

    New Research and Ideas, March 12, 2019

    headquarters. In these cases, the unit manager may be more informed than headquarters about which candidates would best match local conditions. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50576 Harvard Business... View Details
    Keywords: Dina Gerdeman
    • 09 Dec 2013
    • Research & Ideas

    Cultural Disharmony Undermines Workplace Creativity

    assuming all members of the team are pulling in the same direction. But what if they aren't? Can being exposed to intercultural conflicts and tensions have an impact even on observers who are not directly involved in these disharmonies?... View Details
    Keywords: by Michael Blanding
    • 1 Mar 2013 - 2 Mar 2013
    • Conference Presentation

    The Value of Flexibility in Baseball Roster Construction

    By: Timothy Chan and Douglas S. Fearing
    Drawing inspiration from the theory of production flexibility in manufacturing networks, we provide the first optimization-based analysis of the value of positional flexibility (the ability of a player to play multiple positions) for a major league baseball team in the... View Details
    Keywords: Risk and Uncertainty; Design; Production; Resource Allocation; Groups and Teams; Adaptation; Sports
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    • September 26, 2022
    • Article

    Is Your Family Office Built for the Future?

    By: Josh Baron and Rob Lachenauer
    Family offices can provide a number of benefits, including privacy, customization, and having your own team to handle a wide range of services, such as guiding family philanthropy, managing shared properties, or even managing household help. Successful principals in... View Details
    Keywords: Business Offices; Family and Family Relationships
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    • 19 Nov 2001
    • Research & Ideas

    Wrapping Your Alliances In a World Wide Web

    chain management and advanced planning and scheduling software embed more advanced algorithms than their predecessors and offer the possibility of optimizing decisions across an entire supply chain, as opposed to within single firms. 52... View Details
    Keywords: by Andrew McAfee
    • March 2021 (Revised September 2021)
    • Case

    Applied: Using Behavioral Science to Debias Hiring

    By: Ashley Whillans and Jeff Polzer
    The UK government’s Behavioural Insights Team (BIT) needed to hire a new associate and were trying to increase the diversity of their job candidates. This decision was based on academic research showing that recruiters and managers often fell into common traps like... View Details
    Keywords: Hiring; Bias; Behavioral Science; Selection and Staffing; Diversity; Prejudice and Bias; Information Technology; Recruitment
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