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  • All HBS Web  (4,690)
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  • All HBS Web  (4,690)
    • People  (13)
    • News  (1,430)
    • Research  (2,710)
    • Events  (9)
    • Multimedia  (7)
  • Faculty Publications  (1,732)
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  • 25 Aug 2022
  • News

Vision: To Go-Go

off the ground? That is exactly what Juan Azuero and Daniela Izquierdo (both MBA 2019) are doing with Foodology, a foodtech startup with operations in Colombia, Mexico, Brazil, and Peru. Azuero and Izquierdo both grew up in Bogotá, both... View Details
Keywords: Alexander Gelfand; entrepreneurship; foodtech; startup; Latin America
  • 13 Apr 2020
  • Research & Ideas

Small Businesses Are Worse Off Than We Thought

firms are temporarily closed and 40 percent of the workforce, on average, has been laid off or furloughed since late January. Retail, entertainment, food services, hospitality, and personal services industries have been hit hardest as... View Details
Keywords: by Kristen Senz; Financial Services
  • 01 Sep 2008
  • News

The Levitt Brand

“The Globalization of Markets.” In it, he described “a new commercial reality — the emergence of global markets for standardized consumer products on a previously unimagined scale of magnitude.” In a world made much smaller and more... View Details
Keywords: Julia Hanna; Educational Services; Educational Services
  • 09 Aug 2024
  • Blog Post

Addressing Inequities in Education: Social Enterprise Summer Fellow Amal Tariq (MBA 2025)

organizations driving systemic changes in public education. City Fund partners with local leaders across the country to build innovative public school systems aimed at moving children out of poverty and into thriving adult lives. My role this summer involves supporting... View Details
  • 09 Jun 2003
  • Research & Ideas

The Benefits of “Not Invented Here”

invests significant resources in software such as Java and Linux that IBM does not own in order to integrate many companies' products and services for IBM's customers. Intel invests significant resources in university research (which it... View Details
Keywords: by Sean Silverthorne
  • 01 Jun 2015
  • News

Screen Grab

House of Cards and Orange Is the New Black. (Netflix also recently debuted Unbreakable Kimmy Schmidt, a Tina Fey–created comedy originally slated for NBC.) Even live sports, cable’s best hope for retaining subscribers, can be viewed online via View Details
Keywords: Julia Hanna; HBO; Netflix; Hulu; Vimeo; YouTube; Telecommunications; Information; Arts, Entertainment
  • 14 Nov 2019
  • News

Keeping Red Lobster Fresh

to do is work on is following a phased plan. And there are three phases to the plan. Phase one was fixing the fundamentals of the business, which are making sure you're operating well, making sure you got high-quality food and system.... View Details
Keywords: Food Services and Drinking Places; Food Services and Drinking Places
  • 05 Jun 2014
  • News

Gift to Fund Campus Convening Center

Keywords: Educational Services
  • 01 Apr 1999
  • News

WSA Conference Focuses on Reaching Goals

Judy Haberkorn (111th AMP), president of Public and Operator Services at Bell Atlantic, to Pamela A. Thomas-Graham (MBA '88/JD '89), a partner at McKinsey & Company, to Joan Helpern, president and CEO of... View Details
Keywords: Eileen K. McCluskey
  • 04 May 2020
  • Blog Post

Crisis Leadership with Nikhil Patel: The Critical Importance of Trust

immediately ahead. “I had to figure out how to set up isolation and quarantine sites for two to three thousand homeless people, sheltered and unsheltered,” he says. “I made epidemiological models to estimate the number of rooms we needed, then helped ensure the... View Details
  • 24 Apr 2014
  • News

Ensuring a business’s profitability enables it to serve society

company is having in India, for example, embodies founder Henry Ford’s mantra that it is “in Ford’s DNA to give back to communities.” Said Fields, “Only a profitable business can be of service to society, both from an economic development... View Details
  • 18 Feb 2013
  • Research & Ideas

Breaking Through a Growth Stall

Starting a successful business is often considered the hardest thing entrepreneurs do—but growing an existing venture may be even more difficult. Many companies get stuck on a plateau that inhibits their ability to grow: a scale stopper.... View Details
Keywords: by Sean Silverthorne
  • 10 Apr 2007
  • First Look

First Look: April 10, 2007

  Working PapersNone this week.   Cases & Course MaterialsAscent Media Group (A) Harvard Business School Case 607-064 Ascent Media races to adapt to the changes resulting from increasing digitalization of its business, from creative post-production View Details
Keywords: Martha Lagace
  • 22 Nov 2017
  • News

How to Build a Winning Culture on a Losing Team

base, which is a pretty fun group. They work hard, they're extremely ambitious, they demand access and they want to be celebrated and they want to have some fun. Oh, and they want to give back. And so in this organization we each pledged 76 hours of View Details
  • 13 Apr 2010
  • First Look

First Look: April 13

Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to... View Details
Keywords: Martha Lagace
  • February 2016 (Revised March 2022)
  • Case

Express Scripts: Promoting Prescription Drug Home Delivery (B)

By: John Beshears, Patrick Rooney and Jenny Sanford
The pharmacy benefit manager (PBM) sector processes prescription drug claims on behalf of companies that offer a prescription drug benefit to their employees. This case follows Bob Nease, Chief Scientist at Express Scripts, as he considers methods to promote home... View Details
Keywords: Pharmaceuticals; Prescription Drugs; Pharmacy Benefit Manager; PBM; Healthcare; Behavioral Economics; Choice Architecture; Active Choice; Health Care and Treatment; Service Delivery; Decision Choices and Conditions; Order Taking and Fulfillment; Compensation and Benefits
Citation
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Beshears, John, Patrick Rooney, and Jenny Sanford. "Express Scripts: Promoting Prescription Drug Home Delivery (B)." Harvard Business School Case 916-040, February 2016. (Revised March 2022.)
  • 26 May 2015
  • First Look

First Look: May 26

parents, students, and educators experience the school day. Ventilla focuses on three aspects: 1) using technology to reduce operational costs of the traditional school; 2) intense focus on customer service... View Details
Keywords: Sean Silverthorne
  • 19 May 2009
  • First Look

First Look: May 19, 2009

salinity; and poses strategic choices for a start-up company operating at the intersection of business, agriculture, and climate change. Purchase this case: http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=709019 CalPERS'... View Details
Keywords: Martha Lagace
  • September 2011
  • Article

How to Solve the Cost Crisis in Health Care

By: Robert S. Kaplan and Michael E. Porter
Existing health care costing systems have serious flaws that make it impossible to measure costs accurately at the individual patient and medical condition level. This gap has severely limited meaningful cost reduction throughout the system. The paper describes a new... View Details
Keywords: Cost; Health Care and Treatment; Measurement and Metrics; Service Delivery; Outcome or Result; Quality; Health Industry
Citation
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Kaplan, Robert S., and Michael E. Porter. "How to Solve the Cost Crisis in Health Care." Harvard Business Review 89, no. 9 (September 2011): 47–64.
  • 10 Jul 2000
  • Research & Ideas

Cable TV: From Community Antennas to Wired Cities

marketing and field service expenses. With low penetration and high capital and operating expenses, cable operators experienced significant losses in most urban systems. Hence,... View Details
Keywords: by Thomas R. Eisenmann; Media & Broadcasting; Consumer Products; Entertainment & Recreation
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