Publications

September 2002 (Revised January 2013)
Case

MedCath Corporation (A)

By: Regina E. Herzlinger and Pete Stavros

MedCath is a horizontally integrated chain of heart hospitals that partners with local cardiologists. It claims that its focus leads to better and cheaper results than those of an everything-for-everybody general hospital. Community hospitals generally vehemently... View Details

Keywords: Medical Specialties; Market Entry and Exit; Service Delivery; Conflict and Resolution; Horizontal Integration; Health Industry

Keywords: Roger Thompson; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

01 Mar 2008
News

One-on-One with Jim Breyer

are very important. One is generalist investment skills combined with industry specialization. A balance between investment prowess and operating knowledge is important as well, since we really do typically lead or colead our investments... View Details

September 2007
Case

Collaborating to Improve

By: Richard M.J. Bohmer and Ingrid M. Nembhard

Madison Memorial Hospital is deciding between a variety of quality improvement strategies. Highlights quality improvement collaborative—organized programs popularized by the Institute for Healthcare Improvement in which teams from multiple institutions work together to... View Details

Keywords: Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Integration; Health Industry

April 2005 (Revised August 2012)
Supplement

MedCath Corporation (B)

By: Regina E. Herzlinger and Louisa Neissa

Supplements the (A) case. A rewritten version of an earlier case. View Details

Keywords: Medical Specialties; Market Entry and Exit; Service Delivery; Conflict and Resolution; Horizontal Integration; Medical Devices and Supplies Industry

02 Aug 2019
News

Helping Veterans Build Careers

Navy veteran Dan Goldenberg (MBA 2003) was a week into life as a HBS student when the 9/11 attacks occurred, compelling him to join the Reserves just months after having left active duty. That defining moment inspired him to help others successfully reenter the working... View Details

10 Jun 2014
First Look

First Look: June 10

laboratory experiments in food service contexts that suggest that the introduction of operational transparency improves service quality and efficiency. The introduction of... View Details

Keywords: Sean Silverthorne

Jean Nidetch

Nidetch’s group, a booming franchise business was born. Weight Watchers was the first organized self-help program targeted to the overweight population. By the time she sold the operation to Heinz & Company in 1978, it had revenues of... View Details

Keywords: Services

12 Jul 2021
News

Alumni Confront the COVID-19 Crisis

service especially needed given the isolation caused by the pandemic. After two decades in the senior housing industry, which included overseeing a multibillion-dollar portfolio for a REIT, Oppenheim developed a vitality framework built... View Details

01 Jun 2014
News

School Ties

education and business competitiveness." Balancing the Books Four ways that business is partnering with PK-12 Enabling innovation. Companies in San Antonio, Texas, worked to gain voter approval for a tax increase to fund quality prekindergarten programs. View Details

Keywords: Garry Emmons; Educational Services; Educational Services

01 Jun 2011
News

Mr. Start-Up

a product that has 15 million users or reaches a market value of $100 million or $500 million, that’s a great feeling. At Google, the scale of your impact is much bigger. The first day we launched Social Search, we reached a billion... View Details

Keywords: Deborah Blagg; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

08 Apr 2014
News

Harvard Startup Boxxify Aims to End Missed Package Deliveries

Keywords: Professional Services

01 Mar 2005
News

House of Bread on the Rise

operated by franchisees. Based on her Santa Cruz experience, McCann makes a point of telling her franchise owners that they need to live within a half-hour of the bakery. “In that first year, running a small business is like having a... View Details

Keywords: Margie Kelley; Food Services and Drinking Places; Food Services and Drinking Places

01 Dec 2012
News

Tidy Minds

In a wide-ranging Q&A in the "Global Manager" column of the New York Times (September 2, 2012), Sir Martin Sorrell (MBA 1968), chief executive of the WPP Group, the world's largest advertising and marketing firm, had some thoughts on personnel and the hiring process.... View Details

Keywords: Advertising, Public Relations, and Related Services; Advertising, Public Relations, and Related Services

24 Apr 2014
News

Ensuring a business’s profitability enables it to serve society

company is having in India, for example, embodies founder Henry Ford’s mantra that it is “in Ford’s DNA to give back to communities.” Said Fields, “Only a profitable business can be of service to society, both from an economic development... View Details

01 Mar 2013
News

Bringing It Back Home

conjunction with the Social Enterprise Initiative, gives nonprofit leaders the tools to look at their operations from a strategic level. The giving goes both ways, however. The faculty—including Alnoor Ebraham, Allen Grossman, Janice... View Details

Keywords: Constantine von Hoffman; SPNM; Strategic Perspectives in Nonprofit Management; Roadtrip Nation; Management of Companies and Enterprises; Management

Profile

James Reinhart

We are now scaling into the $20 millions and need to make sure we’re maintaining a great customer experience on both the buying and selling side at a time where consumers are getting used to on-demand View Details

August 2019 (Revised August 2020)
Case

Magrabi: Fulfilling the Vision for the Future

By: John Beshears, Alpana Thapar and Boris Tsimerinov

In 2018, Magrabi was the leading retailer of eyeglasses, sunglasses, and other optical products in the Middle East, and it was embarking on a major shift in strategy, transitioning from a brand focused on clinical expertise to a brand that combined technical excellence... View Details

Keywords: Brands and Branding; Transition; Luxury; Sales; Service Delivery; Strategy; Employees; Recruitment; Consumer Products Industry; Retail Industry; Middle East

July 2007 (Revised January 2008)
Case

Turnaround at the Veterans Health Administration (A)

By: Amy C. Edmondson, Brian R. Golden and Gary J. Young

Investigates the challenges that Dr. Kenneth W. Kizer confronted in seeking to create organizational change at the largest integrated health care system in North America, the Veterans Health Administration (VHA). Kizer was appointed as the Under Secretary of Health, to... View Details

Keywords: Problems and Challenges; Organizational Change and Adaptation; Transformation; Leadership; Consolidation; Health Care and Treatment; Service Delivery; Health Industry; Public Administration Industry; North and Central America

January 2007 (Revised November 2007)
Case

Organic Growth at Wal-Mart

By: Jan W. Rivkin and Troy Smith

In 2005, an executive vice president at Wal-Mart must decide whether to expand the retailer's selection of organic food. The decision is made in the context of wider attempts to move the giant retailer slightly upscale and to focus on environmental sustainability. View Details

Keywords: Food; Growth and Development Strategy; Product; Business Processes; Environmental Sustainability; Expansion; Retail Industry; United States