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Show Results For
- All HBS Web
(4,444)
- People (11)
- News (1,016)
- Research (2,730)
- Events (23)
- Multimedia (58)
- Faculty Publications (1,596)
- 28 Jun 2010
- HBS Case
Cincinnati Children’s Hospital Medical Center
well, because the senior team is tackling important problems and engaging people throughout the organization in solving them." One of the key players is Dr. Uma Kotagal, a neonatologist with a deep-seated passion for improving the... View Details
- April 2012
- Article
Coming Through When It Matters Most
By: Heidi K. Gardner
All teams would like to think they do their best work when the stakes are highest-when the company's future or their own rests on the outcome of their projects. But too often something else happens. In extensive studies of teams at professional service firms, I have... View Details
Keywords: Groups and Teams; Projects; Performance Expectations; Failure; Risk and Uncertainty; Safety; Experience and Expertise; Knowledge Sharing
Gardner, Heidi K. "Coming Through When It Matters Most." Harvard Business Review 90, no. 4 (April 2012).
- October 2010
- Case
The Cleveland Clinic: Improving the Patient Experience (Abridged)
By: Ananth Raman, Anita L. Tucker and Rachel Gordon
Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen though if healthcare also considered question of "How does the patient feel?" This case looks at the... View Details
Keywords: Customer Satisfaction; Ethics; Health Care and Treatment; Six Sigma; Performance Improvement; Safety; Value Creation
Raman, Ananth, Anita L. Tucker, and Rachel Gordon. "The Cleveland Clinic: Improving the Patient Experience (Abridged)." Harvard Business School Case 611-015, October 2010.
- 23 Apr 2001
- Research & Ideas
Market Research Meets the “People Factor”
"Managers might themselves try to identify their own 'comfort zones' for surprise," according to Zaltman and Deshpandé. Sheer quality of a research report is usually not enough. If the results are... View Details
Keywords: by Martha Lagace
- 05 Mar 2013
- First Look
First Look: March 5
emerging Asian markets. Paper: http://www.asiabusinessinsights.com/articles.html#sub_articles_E-commerce_in_Asia Issuer Quality and Corporate Bond Returns Authors:Greenwood, Robin, View Details
Keywords: Sean Silverthorne
- 21 Jul 2009
- First Look
First Look: July 21
9001 Quality Management System standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and... View Details
Keywords: Martha Lagace
- 01 May 2020
- In Practice
COVID-19’s Hard Lessons Might Prepare Business for Climate Change
The coronavirus pandemic caught the business world by surprise, but the catastrophe might force companies to face a crisis that has been unfolding in plain sight: climate change. We asked faculty members affiliated with the Business and Environment Initiative at... View Details
Keywords: by Danielle Kost
- 25 Aug 2015
- News
Sunset in the East?
population doubled from 500 million to 1 billion. There was and is—in terms of quality of property—still some catch-up to do. It’s said that China is in a better position than the developed world to elongate... View Details
- 02 Sep 2015
- News
Voting for Optimism in Baltimore
If you had asked Calvin Young (MBA 2015) what he’d be doing after his graduation from HBS, he wouldn’t have answered “politics.” But earlier this month, the mechanical engineer and newly minted MBA announced his candidacy for mayor of... View Details
- 09 Jan 2006
- What Do You Think?
Should More Transparency Extend to Education for Management?
other interested parties, and (3) would create subtle pressures that would raise the quality of preparation for, and involvement in, class discussion View Details
- July 2011 (Revised September 2012)
- Case
Intraoperative Radiotherapy for Breast Cancer (A)
By: Willy Shih
"This trial is going to take longer." Those were words that Michael Kaschke, CEO of Carl Zeiss AG, was not surprised to hear as he nurtured the intraoperative radiotherapy business inside his company's microsurgery unit. But he also didn't expect it to take 13 years to... View Details
Keywords: Finance; Business History; Disruptive Innovation; Emerging Markets; Organizational Change and Adaptation; Research and Development; Safety
Shih, Willy. "Intraoperative Radiotherapy for Breast Cancer (A)." Harvard Business School Case 612-003, July 2011. (Revised September 2012.)
- 16 Oct 2006
- Research & Ideas
Report from China: The New Entrepreneurs
regional governments' roles are the most significant in terms of creating the infrastructure to support entrepreneurship—university programs, tax incentives, incubator programs, educational programs, and the like. Q: Your travel group... View Details
Keywords: by Sean Silverthorne
- 27 Aug 2007
- Op-Ed
Mattel: Getting a Toy Recall Right
immediate steps to tighten quality assurance requirements on Mattel's suppliers. There has been no effort to duck behind blaming suppliers and distributors or, even worse, consumers—as Audi attempted to do... View Details
- 09 Feb 2010
- First Look
First Look: Feb. 9
of real-world systems. Download the paper: http://www.hbs.edu/research/pdf/10-059.pdf Quality Provision, Expected Firm Altruism and Brand Extensions Author:Julio J. Rotemberg Abstract This paper studies... View Details
Keywords: Martha Lagace
- 08 Mar 2016
- First Look
March 8, 2016
often work directly with the companies they study. I then survey the factors that influence the quality of UGC. Quality is influenced by factors including promotional content, peer effects between... View Details
Keywords: Sean Silverthorne
- 03 Oct 2013
- Research & Ideas
Lehman Brothers Plus Five: Have We Learned from Our Mistakes?
is yes. The safety of the financial system depends on financial institutions' risk exposure, their ability to absorb losses, their reliance on short-term wholesale funding, transparency, and understanding... View Details
- 14 Mar 2011
- Research & Ideas
Keeping Credit Flowing to Consumers in Need
identified, and it appears that statutory deadlines for new regulations will not be met. The challenge will be to balance the trade-offs between preserving affordable credit to low-income families, protecting consumers, View Details
- 04 Jun 2014
- What Do You Think?
Does Internet Technology Threaten Brand Loyalty?
some people will always need references such as brands. Others will be more adventurous, enjoying the search for new features. "At the core of human behaviour is human biology and that will not change because of information... View Details
- 13 May 2014
- Op-Ed
The Alibaba Effect
American reasons: to "raise capital and maintain management control," which they couldn't do in Hong Kong. Hong Kong believes in the principle that each share of stock is entitled to one vote. The US markets, on the other hand,... View Details
- 15 Jun 2020
- Blog Post
Black MBA Students Pen Letters to the HBS Community: Letter 1/5
Black students in our community have spent the last few weeks grappling with the weight of a devastating truth: that our country and society has undeniably and systemically failed Black communities – and the... View Details