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Show Results For
- All HBS Web
(6,395)
- People (36)
- News (2,480)
- Research (2,872)
- Events (17)
- Multimedia (63)
- Faculty Publications (1,291)
- 04 Feb 2014
- What Do You Think?
Has Listening Become a Lost Art?
'positive responses' instead of finding out how we can do things better by listening and responding to 'negative responses.'" Others were not so sure. Tema Frank said she is not convinced that our ability to... View Details
Keywords: by James Heskett
- 06 Jul 2020
- Research & Ideas
The Right Way to Manage Customer Churn for Maximum Profit
they spend any more money or do any additional work. The only thing we are suggesting is that they change their algorithm.” About the Author Michael Blanding is a writer based in Boston. [Image: RyanJLane ] Related Reading The Profit... View Details
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
process comes from repeatedly solving a particular class of problem. Processes are designed to get the same thing done, over and over—and as such they tend to be inflexible. Asymmetric skills arise when one... View Details
- 29 Aug 2023
- News
Helping Consumers Decarbonize their Purchases
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do... View Details
- 05 Sep 2014
- News
Keeping Education in Check
David Berman (MBA 1991) is a successful hedge fund manager and a regular commentator on CNBC and Bloomberg TV, who has been deemed “the king of the retail jungle” by Fortune. But none of this, he says, would... View Details
Keywords: Maureen Harmon
- 25 Sep 2006
- Research & Ideas
How Software Platforms Revolutionize Business
platforms running under eBay or Google or Rakuten. In some countries like Japan and Korea, one can do exactly the same thing on the Internet and over the mobile phone. And in Japan, mobile phones now... View Details
- Web
A Pathway to Pursue Aspirations | Social Enterprise | Harvard Business School
people. And I really liked the media space; it’s competitive and interesting – especially when you really believe in the content they make.” Mizuho spent her internship summer deep in reflection, “struggling to move out of finance and... View Details
- 12 Feb 2021
- News
How Dunkin’ Donuts Took Over the World
He recalls this moment in his new book, Around the Corner to Around the World: A Dozen Lessons I Learned Running Dunkin’ Donuts. “Up until that point,” he writes, “the only thing I had managed were a couple View Details
Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade
- Portrait Project
Jay Katatumba
could, but when I arrived at the hospital I discovered that he passed away only an hour before Papa was gone within five days of being diagnosed, before I could share the news. Two things View Details
- Profile
Nashae Roundtree
Why did you choose this path at this point in time? I reached a decision point where I needed to decide if I wanted to continue becoming more specialized or pivot out of my role to strengthen my strategic business leadership skills.... View Details
- 03 Jul 2015
- Blog Post
What is HBS Bridges?
When students first arrive at HBS, a whirlwind of activity takes place. First years quickly settle into new dorms and apartments, find out what section they’ll join, participate in a variety of START week... View Details
- 01 Oct 1997
- News
Brice Cutrer Jones
Ask Brice Jones, founder and president of Sonoma-Cutrer Vineyards, what he does for a living, and he will answer simply, "I'm a farmer." Spend a morning touring his vineyard and winery in Windsor, California, however, and you will... View Details
Keywords: Judith A. Ross
- 02 May 2025
- Blog Post
How to Work with Search Firms
firm? Explore the Coach Directory to filter coaches by industry and function expertise. Search Firms Work for the Organization The most important thing to remember when engaging with an executive search firm is that they do not work for... View Details
- Web
Frequently Asked Questions | HBS Online
features short, highly produced videos of HBS faculty and guest business experts, interactive graphs and exercises, cold calls to keep you engaged, and opportunities to contribute to a vibrant online community. Do I need to come to campus... View Details
- Portrait Project
Sara Mattei Gentili
belong to was myself. It felt liberating. I embraced the things that made me stand out and those became my strengths. So now I graduate with a new mission: being unapologetically myself and showing all weird and odd little girls hiding in... View Details
- Profile
Sergio Velasquez-Terjesen
View Video Sergio Velasquez-Terjesen (MBA 2019) is accustomed to changing directions. At age fifteen, he moved from his home in Venezuela in the midst of civil and political unrest, seeking safety and opportunity in the United States. He... View Details
- Profile
Molly Welch
tremendous impact on human problems -- but that its impact would depend on how systems are developed and the problems to which they are applied. I came to the joint MBA/MPP program interested in more directly shaping the governance and development View Details
- Profile
Magashe Ngoepe
children should go to school and study hard and not let the expenses of education deter us from dreaming big. What’s the best thing about your home town? The best thing about... View Details
- Profile
Jay Bhandari
losing consciousness. His story reminded us that the strength of our values is revealed by our choices during difficult circumstances. What is one thing you brought with you to campus, and one View Details
- Profile
Megan Maloney
Coming to HBS is like... ...diving into an ice cold bath after a long, hard workout. It stings at first but your mind adjusts, your muscles heal and you leave better than when you entered it. Being part of the HBS community is like...... View Details