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  • September 1999 (Revised April 2001)
  • Case

Credit Suisse (A) (Abridged)

By: W. Earl Sasser and William E. Fulmer
Credit Suisse is looking for ways to differentiate itself from current and likely competitors. After two years of restructuring, the bank's leadership wants profitable growth. It has decided to emphasize customer service. View Details
Keywords: Restructuring; Competitive Advantage; Customer Satisfaction; Banks and Banking; Growth and Development Strategy; Banking Industry; Banking Industry
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  • May 1998 (Revised October 2001)
  • Case

Taco Bell Inc. (1983-1994)

By: Lynda M. Applegate, Leonard A. Schlesinger and Dave DeLong
Details the actions of John Martin, newly named CEO, as he leads Taco Bell through a decade of incremental and radical changes. By the end of the case, total system sales within Taco Bell, a Mexican style fast-food restaurant chain and a division of PepsiCo, have grown... View Details
Keywords: Business Subsidiaries; Transformation; Economic Growth; Food; Leadership Style; Growth and Development Strategy; Organizational Design; Performance Effectiveness; Food and Beverage Industry; Food and Beverage Industry; Mexico
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  • 15 Jun 2021
  • News

Case Study: Inside Story

with each successful convert. Many startups run out of runway before getting there, so founders need to be particularly scrappy in gaining the most learning in the shortest period of time. That means fast product iterations unlock the greatest growth. But therein lies... View Details
Keywords: Jen McFarland Flint; Motion Picture and Sound Recording Industries; Motion Picture and Sound Recording Industries
  • 01 Mar 2012
  • News

Alumni Book Briefs

(MBA '59) ((North American Business Press)) Inside Luxury: The Growth and Future of the Luxury Goods Industry by Maria Eugenia Giron ((LID Publishing)) The Exile: Journey from Life to Death by Ro Kong Kyun... View Details
Keywords: Publishing Industries (except Internet); Publishing Industries (except Internet)
  • 04 Dec 2007
  • First Look

First Look: December 4, 2007

(such as going to a museum), an online intervention that led to greater liking after offline meetings (Study 3). How to Capture Value from Innovation: Shaping Intellectual Property and Industry Architecture. 50th Anniversary Special Issue... View Details
Keywords: Martha Lagace
  • 07 Dec 2016
  • HBS Case

Why Millennials Flock to Fintech for Personal Investing

customization. The strategy Wealthfront has pursued has resulted in growth of assets under management from $100 million to over $3.7 billion by September 2016, placing it in the top 100 independent registered investment advisors in the... View Details
Keywords: by Michael Blanding; Financial Services
  • 19 Mar 2007
  • Research & Ideas

Handicapping the Best Countries for Business

competitiveness of her exports and the costs of her imported inputs. In a microeconomic sense, the business person also cares about tariffs (which affect trade), industrial policies, tax policies (on business directly, but also policies... View Details
Keywords: by Sean Silverthorne
  • 30 Apr 2001
  • Research & Ideas

New Paths to Success in Asia

"In the United States, we embrace new technology with a huge amount of enthusiasm," he observes. "We develop a lexicon, rush to invest large sums of money and energy, and a phenomenon is born! Then, after a year of unsustainable stratospheric View Details
Keywords: by Alejandro Reyes & Deborah Blagg
  • Web

Board Diversity Network: 2024 Fall Events Recap - Blog: RGE Report

conversations on talent and organizational structure . Directors also advise on everything from go-to- market strategies and how to ramp up growth to enterprise risk management and leveraging AI. Joining a startup board, either as an... View Details
  • 01 Oct 2001
  • News

Q&A: Orin Smith

work was under way to repair damage done by February's 6.8 magnitude earthquake. Despite this activity — to say nothing of the high-octane pace of Starbucks' growth — Smith was calm and seemingly unflappable, quite the opposite of the... View Details
Keywords: Hanna, Julia; Hospitality; Food and Beverage Stores; Retail Trade
  • 05 Dec 2006
  • First Look

First Look: December 5, 2006

  Working PapersThe Industry R&D Survey — Patent Database Link Project Authors:William R. Kerr and Shihe Fu Abstract This paper details the construction of a firm-year panel dataset combining the NBER Patent Dataset with the View Details
Keywords: Sean Silverthorne
  • 09 Oct 2012
  • First Look

First Look: October 9

Christopher Marquis and Laura Velez VillaHarvard Business School Case 413-051 In its third year of existence and poised to double its workforce, Warby Parker attributed its success to an innovative approach in the eyewear industry and to... View Details
Keywords: Sean Silverthorne
  • 17 Jan 2007
  • Op-Ed

Learning from Private-Equity Boards

for corporate boards. The yes answer reflects the fact that many productive aspects of corporate governance and control that have proven effective in the private-equity industry were noticeably absent at Enron. If Enron's board (which was... View Details
Keywords: by Malcolm Salter; Financial Services
  • Web

Visionary, Innovator, Educator - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School

succeed. "Getting the venture capital field off the ground... was as risky as the new industries it would invest in..." author and analyst Kenneth Fisher argues. "[Doriot] staked both reputation and money in an effort to prove his idea... View Details
  • Web

Concrete Symbols - A Concrete Symbol: The Building of Harvard Business School 1908-1927 – Baker Library | Bloomberg Center, Historical Collections

growth of the collections, which included volumes on a diverse range of business subjects and special collections of rare and unique materials relating to business history. Baker Library Reading Room. The Library also became the temporary... View Details
  • 19 Jun 2014
  • News

Turning "Black Gold" to Green

Capturing industrial carbon dioxide and pumping it back underground to help extract energy from old, unproductive oil fields seems like a plan that might be good in theory but is probably too complicated to pull off in the real world.... View Details
Keywords: Ralph Ranalli; Oil and Gas Extraction; Mining
  • Web

Africa Rising: Understanding Business, Entrepreneurship, and the Complexities of a Continent - Course Catalog

as did multiple other media outlets. Major institutions also produced bullish reports. McKinsey's "Lions on the Move: The progress and potential of African economies," published in June 2010, was the firm's first of two major reports, in which it declared, "Africa's... View Details
  • November 2021 (Revised January 2022)
  • Case

KFA, Inc.: Building the Future

By: Lynda M. Applegate and Elizabeth M. Adams
In 2021, Greg Bush, Jr., owner, president, and CEO of KFA, Inc. is working with his leadership team to plan for the future. KFA provides consulting services on software and project management needs for infrastructure projects. Bush and his team have just debuted a new... View Details
Keywords: Small Business; Communication Technology; Developing Countries and Economies; Growth and Development Strategy; Infrastructure; Consulting Industry; Consulting Industry; Chicago; United States
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  • March 2014
  • Supplement

China Vanke (A-3)

By: Lynn S. Paine, John Macomber and Keith Chi-ho Wong
China Vanke's president is considering whether and how the company might make further inroads into the commercial real estate sector, while continuing to lead in the residential sector. He is also considering whether to branch into overseas residential markets such as... View Details
Keywords: Real Estate; China; Sustainable Development; Green Building; Asset Management; Urban Development; Growth and Development Strategy; Safety; Assets; Real Estate Industry; China
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  • 31 Oct 2004
  • Research & Ideas

Bypass Marketing: Are Docs Influenced?

division president, Health Care, Harris Interactive; and Sandra Feibelmann, a member of the Institute for Health Policy. Manda Salls: When did the pharmaceutical industry begin direct-to-consumer advertising? Alvin Silk: DTCA has a long... View Details
Keywords: by Manda Salls