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  • All HBS Web  (6,146)
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  • 25 Mar 2014
  • First Look

First Look: March 25

describes the efforts of Beiersdorf, a worldwide leader in the cosmetics and skin care industries, to generate and commercialize new R&D through open innovation using external crowds and "netnographic" analysis. Beiersdorf,... View Details
Keywords: Sean Silverthorne
  • 25 Oct 2004
  • Research & Ideas

Planning for Surprises

independently operating silos and the filtering of information as it passes up through the hierarchies. Political vulnerabilities contribute to predictable surprises when a small number of individuals and organizations are able to... View Details
Keywords: by Martha Lagace
  • 22 May 2012
  • First Look

First Look: May 22

case:http://cb.hbsp.harvard.edu/cb/product/912414-PDF-ENG K&N's: Health and Happiness for Pakistan David E. Bell, Damien P. McLoughlin, and Mary ShelmanHarvard Business School Case 512-002 In 2011 Khalil and Adil Sattar are... View Details
Keywords: Sean Silverthorne
  • 17 Mar 2022
  • Research & Ideas

Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’

CEO Corie Barry, who says that making money is the company’s business imperative, not its purpose. Barry explains how the company manages to balance pursuing its mission of enriching people’s lives through technology while also focusing on its social purpose of View Details
Keywords: by Ranjay Gulati
  • 16 Sep 2015
  • Research & Ideas

Can Applied Economics Save Homeless Puppies?

Wagaroo, rather than to the previous owner. In return, Wagaroo uses the fee to help other dogs find homes and to support organizational operating costs. NEXT STEPS The Wagaroo team has expansion plans. For people who simply desire a... View Details
Keywords: by Carmen Nobel; Retail
  • 03 Mar 2003
  • Research & Ideas

The Ingredients of a Deal Disaster

terms, the team "throws it over the fence" to operational management, which is stuck with the unenviable job of forging a strong, positive social contract after the fact. Jerry Kaplan, Go Technologies' founder, was especially... View Details
Keywords: by Ron S. Fortgang, David A. Lax & James K. Sebenius
  • 28 Oct 2008
  • First Look

First Look: October 28, 2008

the health care "soft" infrastructure in such emerging markets? Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=709429 Threadless: The Business... View Details
Keywords: Martha Lagace
  • 05 Feb 2013
  • First Look

First Look: Feb. 5

operations intertwined. Working Together in Crises Authors:Leonard, Herman B. "Dutch", and Arnold M. Howitt Publication:Crisis Response Journal Abstract No abstract available. Paper: View Details
Keywords: Sean Silverthorne
  • 29 Apr 2014
  • First Look

First Look: April 29

Harvard Business School Case 413-096 Novartis: Leading a Global Enterprise Novartis, the world's leading health care company, was formed in 1996 out of a merger of two very different, mid-tier... View Details
Keywords: Sean Silverthorne
  • 19 Jan 2021
  • In Practice

Leadership Advice for Biden: Restore a Sense of Calm

the world into a multidimensional crisis. We are not only facing a health crisis, but economic and social crises, too, characterized by rising inequalities on top of an environmental crisis. A common root of these multiple crises can be... View Details
Keywords: by Dina Gerdeman
  • 22 Jun 2021
  • Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

"The biggest transition? Establishing a new Zoom account." Leadership integration—ensuring a fit between the acquiring firm’s top management and the team leader—has become part of the courtship phase. And remote work has radically simplified View Details
Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel
  • 10 Mar 2015
  • Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

disproportionately to Quick Serve Restaurants [QSRs]) and filling in their non-perishable needs (household items, canned goods, health and beauty care) on separate store-based trips. These non-perishable trips are a place where eCommerce... View Details
Keywords: by Sean Silverthorne; Retail
  • 18 Apr 2005
  • Research & Ideas

Prosper with Multi-Channel Retailing

of store finance and operations for youth retailer Abercrombie & Fitch, Inc., said his company uses all its channels to magnify its brand message. "For us, it's all about building brands, and branding is just about building an... View Details
Keywords: by Julie Jette; Consumer Products; Retail
  • 19 Mar 2019
  • First Look

New Research and Ideas, March 19, 2019

employment around a socioeconomic score cutoff, below which individuals receive generous health benefits if not formally employed. Our regression discontinuity estimates show that this popular policy induced a fall in formal-sector... View Details
Keywords: Dina Gerdeman
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

Publication:Hamburger Wirtschafts-Chronik 9 (2012) Abstract This article examines the growth and ultimate demise of the toothpaste brand Pebeco, which was created by the German personal care company Beiersdorf in 1903. The brand was an... View Details
Keywords: Sean Silverthorne
  • 05 May 2009
  • First Look

First Look: May 5, 2009

Authors:Ryan W. Buell, Dennis Campbell, and Frances X. Frei Publication:Production and Operations Management (forthcoming) Abstract This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and... View Details
Keywords: Martha Lagace
  • 28 Jan 2014
  • First Look

First Look: January 28

After an overview of Boston Children's Hospital and its local health care market environment, the case presents process maps and financial data relating to patients making office visits to a plastic surgeon... View Details
Keywords: Sean Silverthorne
  • 14 Oct 2002
  • Research & Ideas

The Widening Rift Between Corporations and Society

the structure of managerial capitalism. Our book addresses this growing chasm between today's people and the organizations upon which they must depend for consumption and employment. The last fifty years have seen the rise of a new society of individuals, but... View Details
Keywords: by Martha Lagace
  • 08 Feb 2011
  • First Look

First Look: Feb. 8

unexplored dimension. Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units Authors:I. M. Nembhard and A. L. Tucker. Publication:Organization Science (forthcoming) Abstract... View Details
Keywords: Sean Silverthorne
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

established market. Mapping a product's or service's delivery chain can identify opportunities where removing a link from the delivery chain will allow people to do for themselves what they previously had to rely on others to do for them. The View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
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