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Show Results For
- All HBS Web
(4,545)
- People (33)
- News (844)
- Research (2,938)
- Events (1)
- Multimedia (5)
- Faculty Publications (2,005)
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- 15 Nov 2010
- Lessons from the Classroom
Connecting Goals and Go-To-Market Initiatives
what your salespeople (and other customer-facing personnel, such as service personnel) must be good at. Then, the issue is aligning field behaviors with those required tasks and utilizing the appropriate internal levers for doing so. The... View Details
- 23 Dec 2014
- First Look
First Look: December 23
reinterpretation of ideas related to agency conflicts and a holistic view of corporate financial strategy that examines payout and capital structure decisions jointly. Download working paper:... View Details
Keywords: Carmen Nobel
- 25 Jun 2014
- Lessons from the Classroom
FIELD Trip: Conquering the Gap Between Knowing and Doing
services in Vietnam, for example, might go to an inner-city neighborhood of Boston with a high concentration of foreign nationals, to survey them on their banking habits and test out new ideas for changing these habits. Theory Into... View Details
- 19 Jun 2018
- First Look
New Research and Ideas, June 19, 2018
equipment over time. The case details PEG’s business model, growth strategy, financial structure, and the landscape of investment capital in West Africa during the time of the case. Purchase this... View Details
Keywords: Dina Gerdeman
- 02 Feb 2010
- First Look
First Look: Feb. 2
investment. Complex multinational business groups emerged controlling large investments in natural resources, processing, and services in Asia, Latin America, and Africa. Nominal versus Indexed Debt: A Quantitative Horse Race... View Details
Keywords: Martha Lagace
- 19 Oct 2011
- Research & Ideas
Designing Cities for a Sustainable Future
On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details
- 19 Mar 2019
- First Look
New Research and Ideas, March 19, 2019
28 U.S. cities. In its early decades, City Year provided a variety of services to a variety of organizations in need. Over its most recent decade, City Year had pivoted to having all corps members serve in low-income public schools to... View Details
Keywords: Dina Gerdeman
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
strategic change. The framework contributes by adding a meso lens to research on dynamic capabilities to help scholars better understand how learning that occurs in teams may support entrepreneurial managers in enacting their cognitive capabilities in View Details
Keywords: Dina Gerdeman
- 08 May 2012
- First Look
First Look: May 8
is more than the sum of its parts. Download the paper: http://www.hbs.edu/research/pdf/12-097.pdf Financial vs. Strategic Buyers Authors:Marc Martos-Vila, Matthew Rhodes-Kropf, and Jarrad Harford Abstract Within the great oscillations of... View Details
Keywords: Carmen Nobel
- 12 Oct 1999
- Research & Ideas
A Perfect Fit: Aligning Organization & Strategy
sectors, divisions, and manufacturing plants to sales and services offices. Recently awarded the 1998 Organizational Development Institute Award for their pioneering work at Becton Dickinson, Beer and Eisenstat emphasize that... View Details
Keywords: by Judith A. Ross
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
collection of patient physiological measurements such as blood pressure, weight, or blood glucose levels—and both commercial health insurers as well as the Medicare system have seen dramatic increases in the use of these services in... View Details
Keywords: by HBS News
- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
evolution of the industry through the introduction of key service elements like flight attendants, in-flight meals, and loyalty programs. Each of these service elements, which are common today, was... View Details
- 17 Oct 2006
- First Look
First Look: October 17, 2006
integration across multiple offices, ancillary businesses, early adoption of financial reporting software, and consensus-based decision making. The firm was proud of its corporate culture and sought to maintain it as it grew, bringing in... View Details
Keywords: Sean Silverthorne
- 15 Feb 2011
- First Look
First Look: Feb. 15
healthcare, and microfinance. In the process, a case is made that these disruptive commercial models are a key component in the response to poverty, and that there is a social role for financial returns. Accordingly, the basic goods and... View Details
Keywords: Sean Silverthorne
- 08 Apr 2008
- First Look
First Look: April 8, 2008
was an essential ingredient in the success of the transformation. The case ends with a review of changes in financial performance, employee attitudes and customer satisfaction. The case describes the important role that the human... View Details
Keywords: Martha Lagace
- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
attention and energies on maximizing profit and financial value. This exclusive focus on profit and shareholder value maximization has led to environmental destruction and the concentration of wealth and power within the hands of a few.... View Details
Keywords: by Dina Gerdeman
- 05 Mar 2014
- What Do You Think?
When Will the Next Dot.com Bubble Burst?
has a huge mine of data. Reminds me of the California Gold Rush. The only ones to make money out of it were land owners, shovel vendors, and Levi." Tom Dolembo added: "It's like the financial groundhogs have all come out and... View Details
- 01 Feb 2000
- Research & Ideas
Keeping Track: Performance Measurement, Control & Strategy
and more companies have adopted a service management view of the world, which means being locally responsive to customers. As a result, firms have to decentralize and encourage their frontline employees to make decisions on their own. To... View Details
Keywords: Re: Robert Simons
- 28 Oct 2008
- First Look
First Look: October 28, 2008
(0.74%). Even after controlling for filers' demographic factors and self-revealed savings intent, the likelihood of tax-site savings was 5.5 percentage points higher at treatment sites as compared with control sites. In contrast to the take up of many View Details
Keywords: Martha Lagace
- 28 Apr 2015
- First Look
First Look: April 28
financial and nonfinancial measures, some envisioned its role only in formulaic compensation contracts. We describe an alternative view, in which the scorecard's formal measures are created and used for informal management, with... View Details
Keywords: Sean Silverthorne