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Show Results For
- All HBS Web
(5,116)
- People (8)
- News (1,257)
- Research (3,062)
- Events (24)
- Multimedia (26)
- Faculty Publications (1,654)
- October 2003
- Case
Merrill Lynch: Supernova
Supernova is the name given to a new way to manage client relationships that originated in the Merrill Lynch Indianapolis offices. During a trial period, Supernova generated very good results among financial advisers and their customers, but challenged the traditional... View Details
Keywords: Organizational Change and Adaptation; Customer Relationship Management; Organizational Culture; Financial Services Industry; Indianapolis
Oliva, Rogelio, Roger H. Hallowell, and Gabriel R. Bitran. "Merrill Lynch: Supernova." Harvard Business School Case 604-053, October 2003.
- 01 Dec 2009
- News
NYC Club Hosts Nonprofit Summit
More than 275 leaders from New York City’s most influential social service organizations gathered on September 23 for the second annual Social Enterprise Summit, hosted by the HBS Club of Greater New York. The half-day event View Details
- 01 Oct 2000
- News
Timothy G. Brier: The Price is Right
Continental -- Brier went dot-com in 1998. He cofounded and became president of Priceline Travel, a division of Priceline.com, the e-commerce company that enables its customers to name their own low price for airline tickets, hotel rooms,... View Details
Keywords: James E. Aisner
- 05 Dec 2013
- What Do You Think?
Is Walmart Defying Economic Gravity?
''How long can this be sustained without effective push-back?" Others noted the benefits of scale in fostering success for the foreseeable future. Robert Duque suggested that the organization will learn from its subsidiaries, such as... View Details
- 24 Apr 2014
- News
Advocating for all children with autism
convinced by the growing science showing that vaccines were not the cause of autism, she left the group and founded the nonprofit Autism Science Foundation (ASF), where she serves as president. Based in New York City, ASF focuses on... View Details
- 29 Jul 2002
- Research & Ideas
Get Off the Dime!
articles had been sent to the execs about the good and the bad aspects of the existing systems. A small team of people had focused carefully on the economic analysis, looking closely at our current software programs, in particular. At the... View Details
Keywords: by John P. Kotter & Dan S. Cohen
- 06 Dec 2021
- News
Leadership in the Digital Age
Administration and faculty chair of the Leadership Initiative. That’s because the challenges that executives face today aren’t issues of technology but a question of “how to create an organization that can actually utilize digital tools... View Details
Keywords: April White
- 06 May 2002
- What Do You Think?
What’s Driving the “New Marketing?”
department and focused on the "interruption" of customer buying behaviors, the need to acquire new customers, immediate transactions, and the treatment of marketing costs as expenses. Instead we... View Details
Keywords: by James Heskett
- February 2010
- Background Note
Millipore Background Note
By: Elie Ofek and Natalie Kindred
This note provides background on Millipore Corporation, a global provider of products and services used primarily in the discovery, development and production of therapeutic drugs. With a track record of quickly adapting to the evolving needs of its customers,... View Details
Keywords: Organizational Change and Adaptation; Customer Focus and Relationships; Biotechnology Industry; Pharmaceutical Industry
Ofek, Elie, and Natalie Kindred. "Millipore Background Note." Harvard Business School Background Note 510-059, February 2010.
- Blog
Tech Power at HBS: Faculty Boost Technology Ecosystem
Education, she is part of the teaching team for the Advanced Management Program and Leading as an LGBTQ+ Executive. Moon's research covers strategy, branding innovation, and culture, focusing on youth and the digital economy. A... View Details
- 27 Nov 2006
- Research & Ideas
Manly Men, Oil Platforms, and Breaking Stereotypes
masculinity in the workplace. A resulting working paper, "Unmasking Manly Men: The Organizational Reconstruction of Male Identity," not only explores how organizations influence the way men enact their gender, but also looks at... View Details
- 05 Oct 2009
- Research & Ideas
The Vanguard Corporation
entrepreneurs. That's what "bringing society in" means. It's more than thinking that the organization should be customer oriented. It means, "Let's think about our community." Q:... View Details
Keywords: by Sean Silverthorne
- 13 Jul 2018
- News
Creating Opportunity for Indian Entrepreneurs
Harsh Bhargava (MBA 1977), president of the Washington, DC–based consulting company Bankworld, built I Create, a nonprofit organization focused on combating India’s unemployment crisis through... View Details
- 19 Dec 2005
- Research & Ideas
Public Education Goes to School
about their managerial challenges. They identified them easily, but most viewed them as distinct issues to be solved independently, rather than seeing their organizations as integrated systems in which these are all interdependent parts... View Details
- 01 Mar 2006
- News
Faculty Books
firm. China and Globalization The Social, Economic, and Political Transformation of Chinese Society by Douglas Guthrie (Routledge) This book is about the economic reforms sweeping across China over the last 25 years. Visiting Professor Guthrie has View Details
- 08 Sep 2011
- What Do You Think?
What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?
the company's success: Its product development relies less on finding out what customers want than it does on what its employees think would be "cool." Its strategy is based on the introduction of a stream of thoroughly tested... View Details
- 2008
- Book
Business Market Management: Understanding, Creating, and Delivering Value
By: James C. Anderson, James A. Narus and Das Narayandas
For business-to-business marketing courses. The authors build the book around a framework of understanding, creating, and delivering value. View Details
Keywords: Customer Relationship Management; Customer Value and Value Chain; Cross-Cultural and Cross-Border Issues; Marketing; Marketing Strategy; Business Processes; Value
Anderson, James C., James A. Narus, and Das Narayandas. Business Market Management: Understanding, Creating, and Delivering Value. 3rd ed. Pearson Prentice Hall, 2008.
- 18 Apr 2005
- Research & Ideas
Prosper with Multi-Channel Retailing
It is important for managers and executives to "help people in the organization understand it's both things working together." "One of our big challenges is simply inventory management," Nuzzo said. "For the last... View Details
- March 1995
- Case
Procter & Gamble: Improving Consumer Value Through Process Redesign
The evolution of Procter & Gamble's development of efficient consumer response (ECR) involved a series of trials, a resolve to distribute diapers on the basis of product movement, a conscious effort to move to a new means of distribution across all lines, a first cut... View Details
Keywords: Technology; Organizational Change and Adaptation; Customer Value and Value Chain; Consumer Products Industry
McKenney, James L., and Theodore H. Clark. "Procter & Gamble: Improving Consumer Value Through Process Redesign." Harvard Business School Case 195-126, March 1995.
- 01 Jun 2001
- News
HBS Press Books in Brief
The Digital Enterprise: How to Reshape Your Business for a Connected World is an authoritative collection of cutting-edge Harvard Business Review articles, edited by HBR executive editor Nicholas G. Carr. Containing the latest thinking from leading minds in the new... View Details