Publications

April 1984
Supplement

Johnson & Johnson (A): Philosophy & Culture, James Burke, Video

By: Francis Aguilar

James Burke, chairman and CEO of Johnson & Johnson, discusses the company's philosophy and culture, with particular emphasis on the significance of the Credo. View Details

Keywords: Organizational Culture; Values and Beliefs; Mission and Purpose; Management Teams; Pharmaceutical Industry; Medical Devices and Supplies Industry; Consumer Products Industry

June 2004 (Revised June 2004)
Case

Utah Symphony and Utah Opera: A Merger Proposal

By: Thomas J. DeLong and David L. Ager

Anne Ewers, general director of Utah Opera, is awaiting the decision of the members of the board of the Utah Symphony and Utah Opera about whether to merge Utah's top two arts organizations. If the vote favors the merger, Ewers will be asked to assume the helm of the... View Details

Keywords: Mergers and Acquisitions; Change Management; Organizational Culture; Human Resources; Management; Fine Arts Industry; Music Industry; Utah

25 Aug 2003
Research & Ideas

Studying Japan from the Inside

deep financial distress and had no choice but seek a foreign partner. Ghosn, who had never worked in Japan but had extensive experiences in other parts of the world, motivated the middle management at Nissan and transformed the View Details

Keywords: by Cynthia Churchwell

03 Mar 2020
Video

Sir Fazle Hasan Abed

Sir Fazle Abed explains how he instills the staff at Bangladesh-based BRAC, the world's largest NGO, with a sense of mission, pride, and ownership in their work.

View Details

June 18, 2015
Article

What Makes FC Barcelona Such a Successful Business

By: Andres Hatum and Luciana Silvestri

This article explores how FC Barcelona's identity as "more than a club" fuels the team's impressive performance on the field. We focus on the role of La Masía, the club's youth academy, to explain how a strong sense of organizational identity underlies the team's style... View Details

Keywords: Organizational Identity; Organizational Culture; Performance; Sports Industry; Barcelona

01 Dec 2022
News

Research Brief: Pocket Change

that is good news for democracy in the United States.” Whereas small donors were previously on the margins of being able to affect the electoral process, technology now allows contributors to easily “donate... View Details

Keywords: Jill Radsken

2014
Article

Notes from the Search for Deep Indicators in Services

By: James L. Heskett

Much of the research in the service sector over the last four decades has concerned itself with the search for deep indicators that explain service performance. This paper provides a brief retrospective of some of this research and illustrates the directions that this... View Details

Keywords: Service Delivery; Organizational Culture; Performance; Service Industry

2012
Article

Organizational Identity as an Anchor for Adaptation: An Emerging Market Perspective

By: Andres Hatum, Luciana Silvestri, Roberto Vassolo and Andrew Pettigrew

There is little doubt that organizational identity—that which is central, distinctive, and enduring about an organization—mediates in adaptive processes. Exactly how this mediation takes place, and whether it is favorable or unfavorable to adaptation, must still be... View Details

Keywords: Organizational Identity; Emerging Economies; Organizational Change and Adaptation; Organizational Culture

Find at Harvard

October 1994 (Revised March 1995)
Case

Monitor Company: Personal Leadership on Diversity

Several members of a consulting firm work to develop ways to build and nurture a more diverse work environment while reflecting on personal experiences that help them to become leaders in issues of diversity. View Details

Keywords: Leadership; Organizational Culture; Diversity Characteristics; Consulting Industry

01 Sep 2013
News

Leading the Way

Photos by Russ Campbell “An investment in the School is ultimately an investment in a better world—one led by alumni.” —John Hess “HBS graduates are in every part of the economy, in every industry, and in every geography. I believe we can... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

March 2018
Case

Zensar Technologies Ltd.

By: Joseph B. Fuller and Tanvi Deshpande

Zensar, an established mid-tier IT services company based in India, is known for its customer-centric approach and close-knit culture. Sandeep Kishore has recently stepped in as the MD and CEO, replacing the previous CEO of 15 years. Kishore is developing his strategy... View Details

Keywords: Digitalization; Business Processes; Strategy; Leading Change; Organizational Culture; Information Technology Industry

19 Jul 2024
Blog Post

Seven Lessons from the Section Experience

traditions like a birthday letter to the section on your birthday and bi-annual ski trips or lake trips. Lesson 3: Create a Culture of Inclusion As Section president, it was my job to help create the social... View Details

February 2015 (Revised February 2016)
Case

CrossFit (A)

By: Shikhar Ghosh, Ali Huberlie and Christopher Payton

The case provides a sense of motivations of venture capital firms, the pivotal role that founders play, and explores the limits of founder-driven growth.
CrossFit (CF) describes the approach taken by its founder Greg Glassman in setting up one of the most... View Details

Keywords: Finance; Venture Capital; Strategy; Organizational Culture; Entrepreneurship; Franchise Ownership; Innovation and Invention; United States; North America

April 2023 (Revised May 2024)
Case

The Venice Biennale

By: Rohit Deshpandé and Elena Corsi

La Biennale of Venice, which organized festivals in different disciplines, pondered how to remain relevant in front of fading boundaries across arts. View Details

Keywords: Arts; Organizational Change and Adaptation; Cultural Entrepreneurship; Italy