Publications

13 Jan 2020
Research & Ideas

Do Private Equity Buyouts Get a Bad Rap?

jobs and wages. “Starting with that framework,” he continues, “will hopefully lead to better policy discussions than ones that either demonize the industry on the one hand, or present it as completely beneficial on the other.” About the... View Details

Keywords: by Michael Blanding; Financial Services; Financial Services

March 2011
Case

Terror at the Taj Bombay: Customer-Centric Leadership

By: Rohit Deshpande

On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,... View Details

Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus and Relationships; Brands and Branding; Accommodations Industry; Mumbai

22 Dec 2015
First Look

December 22, 2015

Ann Leamon Abstract—In the past two decades, patents of inventions related to financial services ("finance patents"), as well as litigation around these patents, have surged. One of the repeated concerns voiced by academics and... View Details

Keywords: Carmen Nobel

01 Sep 2007
News

Alfred D. Chandler Jr. Remembered

examined four U.S. industrial giants from the 1900s to the 1940s, focusing on the executives who devised the decentralized, multidivisional structure of the large corporation. In Scale and Scope: The Dynamics of View Details

16 Mar 2009
Research & Ideas

When the Internet Runs Out of IP Addresses

and ultimately make the Internet less useful than it could be. Another important challenge is that if networks can't get new IP addresses, it will be harder to enter many technology businesses. Want to start a new ISP? Or run a service... View Details

Keywords: by Sean Silverthorne; Telecommunications

Web

Research & Teaching - Creating Emerging Markets

industries, it enables comparative research on the evolution of business in emerging markets over recent decades. For example: What similarities and differences may be observed between entrepreneurs in the financial services View Details

March 2009 (Revised July 2010)
Case

State Street Corporation

By: William E. Fruhan

To maximize their effectiveness, color cases should be printed in color. State Street Corp. reports a 13% gain in EPS in 2008 amidst a global financial crisis. The stock price declines 59% on the day of the earnings report. This one day decline was exceeded in the... View Details

Keywords: Fair Value Accounting; Financial Reporting; Financial Crisis; Financial Liquidity; Financial Markets; Crisis Management; Financial Services Industry

08 Mar 2004
Research & Ideas

Creating Value in Your Business Ecosystem

typically ranged between 20 percent and 40 percent of the combined market cap of software providers. This is a fraction of the more than 80 percent of total market capitalization of the much larger ecosystem of computer software,... View Details

Keywords: by Marco Iansiti & Roy Levien

May 2013
Case

Bridgewater Associates

By: Jeffrey T. Polzer and Heidi K. Gardner

Bridgewater Associates was the world's largest hedge fund with approximately $120 billion in assets under management in mid-2012, and its leaders attribute its record-beating performance to the firm's culture of "radical transparency." The founder, Ray Dalio, was... View Details

Keywords: Management Style; Motivation and Incentives; Management Practices and Processes; Organizational Culture; Performance; Leadership Style; Investment; Financial Services Industry

Web

HBS Alumni Conference: Accelerating Climate Solutions - Alumni

companies, and markets. 10:45 a.m. Rebuilding Industry and Infrastructure: The Need for a New Climate Workforce Faculty Moderator: Eleanor Laurans (MBA 2006) , Senior Lecturer of Business Administration Speakers: Evette Ellis , Cofounder... View Details

May 2002 (Revised January 2006)
Case

SG Cowen: New Recruits

By: Thomas J. DeLong and Vineeta Vijayaraghavan

Chip Rae, director of recruiting at SG Cowen, must decide which recruits to keep after the final interview process for new outside associate hires. Along with team captains assigned to each school, he reviews the criteria used to make hiring decisions. Their new... View Details

Keywords: Recruitment; Selection and Staffing; Decision Making; Management Practices and Processes; Service Industry

21 Dec 2010
First Look

First Look: December 21

attractive to new actors, thereby limiting formation of bridging ties to outside clusters; and (3) fragmentation of the small-world network, or the small-world system's inability to retain current clusters. The study uses data on interorganizational tie formation in... View Details

07 Jul 2023
Blog Post

Harvard Innovation Labs: Where Passion and Purpose Meet

sectors; and supports more than 700 venture teams each semester. What are the support systems and resources provided at the labs to student and alumni ventures? What sustains this community is the incredible team here that works fully in View Details

25 Aug 2003
Research & Ideas

Why IT Does Matter

dropped. Similar situations have transpired with the advent of digitized photography, use of radio frequencies for various handheld IT appliances, and the development of such products as elevators that call in to the service center or to... View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

05 Nov 2013
First Look

First Look: November 5

levels, and prices and show that competition with privacy has several effects on the marketplace. First, competition drives the provision of services with a low level of disclosure. Second, competition ensures that View Details

Keywords: Sean Silverthorne

05 Sep 2018
Research & Ideas

The Hidden Benefit of Giving Back to Open Source Software

that certain employees gain through contributing, says Nagle. His study suggests that contributing to crowdsourced digital or even physical “public goods” that benefit other firms or industries can enable companies to gain valuable... View Details

Keywords: by Kristen Senz; Computer

June 2012
Article

Reality versus Propaganda in the Formation of Beliefs about Privatization

By: Rafael Di Tella, Sebastian Galiani and Ernesto Schargrodsky

Argentina privatized most public utilities during the 1990s but re-nationalized the main water company in 2006. We study beliefs about the benefits of the privatization of water services amongst low- and middle-income groups immediately after the 2006 nationalization.... View Details

Keywords: Privatization; Business and Community Relations; Household; Government and Politics; Business and Government Relations; Public Ownership; Utilities Industry; Argentina

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21 Jul 2021
Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details

Keywords: by Kristen Senz

April 14, 2017
Article

Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It

By: John A. Deighton

United Airlines has pledged to improve its training programs and empower its employees to put customers first in the wake of a video showing a passenger being dragged from a plane. Of all the U.S. air carriers, United should have known the power of social media and... View Details

Keywords: Crisis Management; Customer Focus and Relationships; Employees; Training; Air Transportation Industry