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  • 17 Nov 2020
  • Research & Ideas

Why a Blended Workforce May Be Key to Lasting Competitive Advantage

In recent years, companies have been anxious about the lack of skilled workers to fill pivotal jobs. But then came COVID-19 and a subsequent recession. The ensuing business turmoil and record-high unemployment may have temporarily distracted companies from their... View Details
Keywords: by Joseph B. Fuller
  • 18 Jul 2022
  • Research & Ideas

After the 'Crypto Crash,' What's Next for Digital Currencies?

environment is one in which we have a lot of potential to do that. We still don’t know what the long-run, successful business models and infrastructure solutions are going to look like. We don’t know if... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Financial Services; Technology
  • 18 Sep 2019
  • Op-Ed

WeWork—The IPO That Shouldn’t?

published in the company’s prospectus. The lessons to be found there are classic examples (and warnings to other IPO companies) of how not to frame a public offering. WeWork took advantage of being deemed an “emerging company” under the Jumpstart Our View Details
Keywords: by Nori Gerardo Lietz; Financial Services; Real Estate
  • Web

General Management Awards & Honors - Faculty & Research

The Power of Courageous Leadership in Turbulent Times (Scribner, 2017) was selected by Strategy + Business as one of the Best Business Books on Leadership in 2018. Lynn S. Paine : Winner of the 2018... View Details
  • 08 Jan 2008
  • First Look

First Look: January 8, 2008

suffering incurred by the affected population. We use a political economy model of disaster prevention, supported by case studies and preliminary empirics to explain why some governments prepare well for disasters and others do not. We... View Details
Keywords: Martha Lagace
  • 07 Apr 2015
  • News

Warrior Spirit

passion in life, martial arts. By his own description, Sityodtong lived a blessed childhood, watching his architect father build a real estate business from humble beginnings. But in the years leading up to the Asian financial crisis,... View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Technical and Trade Schools; Educational Services
  • 08 Sep 2015
  • First Look

September 8, 2015

a detailed financial model that will help students analyze the impact of hiring additional sales people and the consequent impact on sales and profits. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/813114-PDF-ENG Harvard... View Details
Keywords: Carmen Nobel
  • November 2020
  • Article

Disrupting the Disruptors or Enhancing Them? How Blockchain Re‐Shapes Two‐Sided Platforms

By: Daniel Trabucchi, Antonella Moretto, Tommaso Buganza and Alan MacCormack
The importance of platform‐based businesses in the modern economy is growing continuously and becoming increasingly relevant. Specifically, the deployment of digital technologies has enhanced the applicability of two‐sided business models, enabling companies to act not... View Details
Keywords: Blockchain; Two-Sided Platforms; Business Model; Innovation and Invention; Technological Innovation
Related
  • February 2018
  • Case

Redfin

By: Marco Di Maggio and Julia Kelley
Redfin, a technology-powered residential real estate brokerage, was founded in 2002 with the intention of using technology to disrupt the real estate industry. Over the next 15 years, Redfin made several changes to its business model. Initially, the company provided... View Details
Keywords: Business Model; Strategy; Decision Making; Real Estate Industry
Related
  • 13 Jan 2020
  • Blog Post

Blending my Tech and Managerial Mindsets

tech companies on digital and technology transformation with McKinsey and Company, and previously worked as an engineer deploying rapid prototyping devices for Intel and Apple. Yuval discusses his path to HBS, experience at Harvard View Details
  • 15 Nov 2018
  • Book

Can the Global Food Industry Overcome Public Distrust?

JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details
Keywords: by Sean Silverthorne; Agriculture & Agribusiness
  • April 2008
  • Module Note

Improvement with Customer-Operators

By: Frances X. Frei and Dennis Campbell
Taught as the third module in a Harvard Business School course on Managing Service Operations: Understanding the Customer Operating Role (606-092). Explores how firms can systematically leverage their customer-operators in the organizational improvement process is... View Details
Keywords: Service Operations; Performance Improvement; Customer Focus and Relationships; Framework; Employees; Business Model; Management Practices and Processes; Organizational Design
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  • 01 Mar 2011
  • First Look

First Look: March 1

an acquisition is to fundamentally change a company's growth trajectory. In those deals, the acquirer uses the target's business model as a platform for growth. Because the View Details
Keywords: Sean Silverthorne
  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

that internal support or shared services groups provide, such straight-across cost or numeric comparisons become meaningless. Today's successful support unit earns its keep by being a trusted partner to the business units it serves. So,... View Details
Keywords: by Robert S. Kaplan; Service
  • 21 Nov 2017
  • First Look

First Look at New Research and Ideas, November 21, 2017

available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/317078-PDF-ENG Harvard Business School Case 618-008 CareMore Health System CareMore Health System—a physician-founded care delivery system and health plan—had... View Details
Keywords: Sean Silverthorne
  • October 2020 (Revised March 2021)
  • Supplement

Migros Turkey: Scaling Online Operations During COVID-19 (C)

By: Antonio Moreno and Gamze Yucaoglu
The case opens in August 2020 as Ozgur Tort and Mustafa Bartin, CEO and chief large-format and online retail officer of Migros Ticaret A.S. (Migros), Turkey’s oldest and one of its largest supermarket chains, are navigating Migros through COVID-19 and the unprecedented... View Details
Keywords: Business Model; Strategy; Digital Platforms; Information Technology; Technology Adoption; Value Creation; Globalization; Competition; Expansion; Logistics; Profit; Resource Allocation; Diversification; Corporate Strategy; Crisis Management; Health Pandemics; Strategic Planning; Food and Beverage Industry; Turkey
Related
  • 06 Jul 2020
  • Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

It’s a sad fact of doing business: customers leave. “You’d like to have 100 percent of customers stay 100 percent of the time,” says Harvard Business School Professor Sunil Gupta. “But that’s just not the case.” There can be plenty of... View Details
Keywords: by Michael Blanding; Retail; Service; Financial Services
  • 19 May 2021
  • Op-Ed

Why America Needs a Better Bridge Between School and Career

education and training have too often reinforced barriers between working and learning, rather than bridging the worlds of education and employment. This is an opportune moment to re-evaluate the country’s fundamental approach to human capital development. To... View Details
Keywords: by Joseph B. Fuller and Rachel Lipson
  • September 2024
  • Case

Google Quantum AI

By: David B. Yoffie, Michael A. Cusumano and Matt Higgins
Quantum computing may be the most important nascent computing technology of the 21st century. It has the potential to impact industries ranging from drug discovery to cybersecurity. Google's Quantum AI is one of the leaders in quantum research. This case explores the... View Details
Keywords: Business Model; Price; Technological Innovation; Resource Allocation; Business Strategy; Information Technology Industry
Related
  • 27 Feb 2018
  • First Look

First Look at New Research and Ideas, February 27, 2018

its members in several prolonged, tightly clustered sessions, or (2) path-clearing by helping a team address a persistent deficit via briefer, intermittent sessions throughout a project's life. We present a model theorizing these... View Details
Keywords: Sean Silverthorne