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Show Results For
- All HBS Web
(11,698)
- People (51)
- News (3,439)
- Research (6,539)
- Events (24)
- Multimedia (86)
- Faculty Publications (5,058)
- February 2003 (Revised April 2003)
- Background Note
Note on Staffing in Professional Service Firms
By: Ashish Nanda
This case discusses the problem of balancing demand and supply of professionals within a professional services firm (PSF). It emphasizes how human resources management policies impact supply conditions and how market opportunities determine demand conditions. The case... View Details
Keywords: Demand and Consumers; Balance and Stability; Supply and Industry; Employees; Service Industry
Nanda, Ashish. "Note on Staffing in Professional Service Firms." Harvard Business School Background Note 903-110, February 2003. (Revised April 2003.)
- August 2013
- Teaching Note
Multiasistencia: Redefining the Relationship with Its Service Professionals
By: F. Asis Martinez-Jerez
Multiasistencia, a major Spanish BPO of insurance repairs, is changing the relational contract with its service profesionals from a referral model to a guaranteed workload one. View Details
- April 18, 2023
- Article
The Rebirth of Software as a Service
By: Frank V. Cespedes and Jacco van der Kooij
Traditional sales models focus on customer acquisition and the “funnel” or “pipeline” metrics that dominate talk about sales. But this approach falls short when applied to a recurring revenue business, where the customer life cycle looks more like a bowtie, not a... View Details
Cespedes, Frank V., and Jacco van der Kooij. "The Rebirth of Software as a Service." Harvard Business Review (website) (April 18, 2023).
- February 1996 (Revised November 2003)
- Case
Indianapolis: Activity-Based Costing of City Services (A)
By: Robert S. Kaplan
A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the city managers want to know the current cost of performing these services with the municipal workers. Existing... View Details
Keywords: Cost Management; Public Sector; Activity Based Costing and Management; Service Delivery; Privatization; City; Indianapolis
Kaplan, Robert S. "Indianapolis: Activity-Based Costing of City Services (A)." Harvard Business School Case 196-115, February 1996. (Revised November 2003.)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
must be more profound and open-ended, with an intent not only to discover how your customers engage with your products or services but also to understand some of the broader parameters of the constraints they are facing in their own... View Details
- 2009
- Other Unpublished Work
Organizational Alignment in Professional Services
By: John J. Gabarro, Thomas J. DeLong and Robert Lees
- 05 Sep 2018
- News
Inside the World of Eddy Cue, Apple’s Services Chief
- April 2008
- Teaching Note
New Service Design Exercise (TN)
By: Frances X. Frei
Teaching Note for [605053]. View Details
- Web
About Us - Research Computing Services
About Us Research Computing Services (RCS) is a centralized service that supports HBS faculty research with a staff of statisticians, data scientists, and experts in research computing. Read more about our... View Details
- 23 Feb 2012
- News
What Start-Ups Can Teach Big Companies About Service
- 11 Dec 2012
- News
Volunteers on the frontline of services delivery
- 29 Apr 2002
- Research & Ideas
Star Power! How to Win in Professional Services
Limits To Leadership Being the chief executive of any company is a demanding job. Carrying out the responsibilities of a CEO in a professional service firm is exceptionally challenging because the position lacks the inherent power and... View Details
Keywords: by Jay W. Lorsch & Thomas J. Tierney
- April 1976
- Background Note
Capacity Planning for Service Firms
By: W. Earl Sasser
Sasser, W. Earl. "Capacity Planning for Service Firms." Harvard Business School Background Note 676-165, April 1976.
- fall 1991
- Article
Beefing-up Operations in Service Firms
By: R. H. Hayes and R. B. Chase
Hayes, R. H., and R. B. Chase. "Beefing-up Operations in Service Firms." MIT Sloan Management Review 33, no. 1 (fall 1991): 15–26.
- Web
Services for Alumni | MBA
Services for Alumni Certificates of Attendance Information about requesting documentation of your studies and attendance in the MBA Program at Harvard Business School. Transcripts Information about requesting hard copy transcripts.... View Details
- March 1991 (Revised May 1991)
- Case
Charles Schwab: Financial Advisors Service
Wheelwright, Steven C. "Charles Schwab: Financial Advisors Service." Harvard Business School Case 691-072, March 1991. (Revised May 1991.)
- Web
Training Calendar - Research Computing Services
Training Training Calendar No results found in Events Suggestions: Were any results found in one of the other content buckets on the left? Try removing some search filters. Use different search filters. Load More View Details