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Show Results For
- All HBS Web
(1,371)
- People (1)
- News (340)
- Research (782)
- Events (3)
- Multimedia (38)
- Faculty Publications (495)
- March 2011
- Case
Terror at the Taj Bombay: Customer-Centric Leadership
By: Rohit Deshpande
On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,... View Details
Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus and Relationships; Brands and Branding; Accommodations Industry; Mumbai
Deshpande, Rohit. "Terror at the Taj Bombay: Customer-Centric Leadership." Harvard Business School Multimedia/Video Case 511-703, March 2011.
- Research Summary
Overview
By: Amy C. Edmondson
My research examines psychological safety and cross-boundary teaming within and between organizations. I am particularly interested in how leaders enable the learning and collaboration that are vital to performance in a dynamic environment. In one stream of my... View Details
- October 2013 (Revised November 2021)
- Case
Cynthia Carroll at Anglo American (A)
By: Gautam Mukunda, Lisa Mazzanti and Aldo Sesia
In 2007, Cynthia Carroll, the newly-appointed chief executive of mining giant Anglo American, was considering shutting down mines in South Africa for safety reasons, namely worker fatalities. No company had ever done so before. Carroll felt that operating a company... View Details
Keywords: Culture; Leadership; Gender; Safety; Working Conditions; Business Exit or Shutdown; Organizational Culture; Change Management; Mining; Mining Industry; South Africa
Mukunda, Gautam, Lisa Mazzanti, and Aldo Sesia. "Cynthia Carroll at Anglo American (A)." Harvard Business School Case 414-019, October 2013. (Revised November 2021.)
- 14 Jul 2006
- News
The Case for Consumer-Driven Medicaid
- July 2019
- Article
Challenges and Opportunities in Software-Driven Medical Devices
By: William J. Gordon and Ariel Dora Stern
The safety and security of medical devices driven by software, the software-development processes, and the need for data collection and privacy, all offer challenges and opportunities for device regulation and clinical care. View Details
Keywords: Medical Devices; Healthcare; Health Care; Health Care and Treatment; Applications and Software; Governing Rules, Regulations, and Reforms; Medical Devices and Supplies Industry
Gordon, William J., and Ariel Dora Stern. "Challenges and Opportunities in Software-Driven Medical Devices." Nature Biomedical Engineering 3, no. 7 (July 2019): 493–497.
- 15 Mar 2021
- News
Why Is It So Hard to Speak Up at Work?
- 27 Apr 2023
- Video
IFC Intro: GEO, Financial Aid, Registrar Services
- 15 Aug 2020
- Video
Returning to Campus Safely
- 12 Dec 2012
- Research & Ideas
Power to the People: The Unexpected Influence of Small Coalitions
Harvard Business School Professor J. Gunnar Trumbull balks at the ubiquitous idea that the concentrated power of a few billionaires controls public policy and government regulation. Exaggeration of the impact of big business on public policy, he says, comes at a high... View Details
Keywords: by Kim Girard
- 22 Jul 2016
- News
Chipotle’s Rough Spell Is No Help for Its Rivals
- 10 Feb 2016
- News
Can OSHA Inspections Be Made More Effective?
- November 2022
- Article
Shared Electric Scooters and Electric Bikes Can Reduce Traffic in Urban Centres
By: Omar Isaac Asensio
Evidence from a policy experiment shows that public safety bans on electric scooters and electric bikes can generate unintended traffic congestion in city centres. The studied ban is found to increase travel times by 9–11% for daily evening commutes and by 37%... View Details
Asensio, Omar Isaac. "Shared Electric Scooters and Electric Bikes Can Reduce Traffic in Urban Centres." Nature Energy 7, no. 11 (November 2022): 1013–1014. (Summary of Impacts of Micromobility on Car Displacement with Evidence from a Natural Experiment and Geofencing Policy.)
- November 2018 (Revised June 2019)
- Case
Universal Basic Income, Job Guarantees, or None of the Above?
By: William R. Kerr, Reilly Kiernan and Jordan Bach-Lombardo
How can policymakers and business leaders address AI and automation's potential for widespread labor market displacement? This case examines potential policy responses, looking closely at the United States' existing social safety net and the impacts of implementing... View Details
Keywords: UBI; Job Guarantee; Managing The Future Of Work; EITC; Employment; Labor; Social Issues; Income; Government and Politics; Policy; Problems and Challenges
Kerr, William R., Reilly Kiernan, and Jordan Bach-Lombardo. "Universal Basic Income, Job Guarantees, or None of the Above?" Harvard Business School Case 819-035, November 2018. (Revised June 2019.)
- 15 Feb 2022
- Video
Omobola Johnson
Omobola Johnson, the former Minister of Communication Technology in Nigeria, discusses the ways the Ebola crisis prepared Nigeria to confront the COVID-19 pandemic and healthcare challenges in access, quality, and safety that can be solved using technology. View Details
- June 2010
- Article
Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers
By: David I. Levine and Michael W. Toffel
Several studies have examined how the ISO 9001 Quality Management System standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and health and safety... View Details
Keywords: Quality; Management; Standards; Employees; Wages; Organizations; Profit; Safety; Health; Policy
Levine, David I., and Michael W. Toffel. "Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers." Management Science 56, no. 6 (June 2010): 978–996. (Appendix. Profiled by industry practitioners in Quality Digest, Quality Progress, ANSI-ASQ National Accreditation Board (ANAB).)
- 05 Dec 2008
- News
Rebuilding America - now
- October 31, 2017
- Article
In Tackling #MeToo, Don’t Ignore Micro-Insults That Harm Women’s Careers
The Harvey Weinstein horror show has brought attention to previously unspoken abuses of male power to sexually harass and suppress women. Prominent women are joining the #MeToo moment, feeling safety in numbers as they reveal facing egregious bullying. Businesses are... View Details
Keywords: Sexual Harassment; Gender Inequality; Gender; Equality and Inequality; Change; Safety; Corporate Governance
Kanter, Rosabeth Moss. "In Tackling #MeToo, Don’t Ignore Micro-Insults That Harm Women’s Careers." Harvard Business School Working Knowledge (October 31, 2017). (Op-ed.)
- 27 Jun 2016
- News