Publications

Educators

November 2022
Teaching Note

Proximie: Using XR Technology to Create Borderless Operating Rooms

By: Ariel D. Stern, Alpana Thapar and Menna Hassan

Founded by Nadine Hachach-Haram in 2016, Proximie was a digital medicine platform that used mixed reality and a host of digital audio and visual tools to enable clinicians, proctors, and medical device company personnel to be virtually present in operating rooms (ORs),... View Details

Keywords: Technological Innovation; Business Growth and Maturation; Growth and Development Strategy; Corporate Social Responsibility and Impact; Decision Making; Health Industry; Medical Devices and Supplies Industry

Web

Technology & Operations Management Doctoral Students - Faculty & Research

Technology & Operations Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students Justine Boudou Bonnie Cao Matthew DosSantos DiSorbo Jeffrey Fossett Paul Hamilton Shirley Huang 'Leke Jegede Michael... View Details

May 2007
Case

Westin Hotels and Resorts: Operations of a Lifestyle Experience

By: Frances X. Frei, Chekitan S. Dev and Laure Mougeot Stroock

Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which provided guests with a new service experience. The dilemma Westin faced was how to operationally build a brand that delivered consistent service on intangible values. View Details

Keywords: Customer Relationship Management; Decision Choices and Conditions; Growth Management; Brands and Branding; Service Operations; Value Creation; Tourism Industry

Educators

July 1979 (Revised December 1983)
Case

Norton Co. (A): Strategic Planning for Diversified Business Operations

By: Francis Aguilar

Keywords: Strategic Planning; Diversification

November 11, 2020
Article

Lessons on Leading Through Chaos from U.S. Special Operations

By: Boris Groysberg and John Masko

Register to Read

March 2019
Module Note

The Entrepreneurial Manager, Module 3: Operating the Business Model

By: Stig Leschly, Mark Roberge and Christopher T. Stanton

1990
Book

Managing in Developing Countries: Strategic Analysis and Operating Techniques

By: J. E. Austin

Keywords: Management

Web

Corporate Finance: Corporate Financial Operations (CFO) - Course Catalog

HBS Course Catalog Corporate Finance: Corporate Financial Operations (CFO) Course Number 1416 Professor C. Fritz Foley Fall; Q1Q2; 3.0 credits 28 Sessions Exam NOTE: Because there is considerable overlap between the fall course, Corporate... View Details

February 1989
Teaching Note

Operations Strategy, Module Overview: Manufacturing as a Competitive Weapon

By: David A. Garvin

1992
Working Paper

Intercompany Operating Ties: Unlocking the Value in Channel Restructuring

By: R. Shapiro and J. Byrnes

20 Aug 2013
HBS Conference

Technology and Operations Management (TOM) Doctoral Alumni Research Workshop

Article

Innovations in Retail Operations: Thirty Years of Lessons from Production and Operations Management

By: Marshall Fisher and Ananth Raman

We review papers published in Production and Operations Management (POM) during its thirty-year history that deal with retail operations issues with an empirical approach. The papers span a range of issues, from traditional ones like forecasting and inventory... View Details

Keywords: RFID; Innovation and Invention; Technology Adoption; Operations; E-commerce; Strategy; Retail Industry