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  • 13 Sep 2016
  • First Look

September 13, 2016

entities (e.g., IBM and Intel), nor of any other type of litigation against firms. We find further suggestive evidence of NPE opportunism, such as forum shopping and targeting of firms, that has reduced the ability of firms to defend... View Details
  • 15 May 2012
  • First Look

First Look: May 15

Case 512-036 In November 2011, just days before the holiday shopping rush, the senior leadership team of The Home Depot, Inc. (Home Depot), the world's largest home improvement chain, discussed how best to navigate the new interconnected... View Details
Keywords: Carmen Nobel
  • 02 Nov 2015
  • News

Making Higher Ed Accessible to Africans

Ralph Lauren Home shop in Filene’s. That forced me to engage with people on a new level and to convince them to spend $50 on a towel,” he says. He ultimately finished Duke and moved to New York City in 1987 to work at Chemical Bank, first... View Details
Keywords: Jill Radsken
  • 19 May 2014
  • Research & Ideas

Why Companies Should Compete for Your Privacy

receive lower prices in return but also because, in some cases,firms provide better service. A: There are many examples of how firms exploit consumer personal information to improve online services. Retailers and travel agencies, for... View Details
Keywords: by Dina Gerdeman; Consumer Products
  • 25 Feb 2020
  • News

Case Study: The Credit Bureau

moves about a dozen times before buying a home, and all too often the bookshelf purchased for one apartment isn’t needed in the next. As a result, about 10 million tons of furniture go to landfills every year, Ramírez says. He and Aditya Khilnani (MBA 2019) founded the... View Details
Keywords: Jen McFarland Flint; Real Estate
  • 01 Sep 2003
  • News

These Are the Good Old Days

been introduced to the world of “blogs” — where teenagers, including her son Brendan and his friends, often keep online diaries. “But I’m not sure that the technological changes have been any more dramatic than during other 25-year... View Details
Keywords: Susan Young; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Apr 2000
  • News

Getting the Message

In 1994, the World Wide Web was not yet a household name. A new company called Yahoo! had just developed a way to look for sites on the Internet -- the search engine. HotWired debuted as the first online magazine to carry advertisements.... View Details
Keywords: Susan Young
  • 15 May 2020
  • Research & Ideas

Find Your Pragmatic Path through Radical Uncertainty

willing to bear to reopen the economy. No one can predict with any certainty how shopping patterns and consumer tastes will change. No one can be sure when people will feel safe enough to travel so that the hotels, airlines, restaurants,... View Details
Keywords: by Howard Stevenson, Eugene B. Kogan, and Shirley Spence
  • 22 Nov 2011
  • First Look

First Look: November 22

seeking to double her budget for social media and other digital marketing initiatives for 2011. A number of digital efforts implemented in the past two years seem to be bearing fruit, and there is a desire to intensify Sephora's social media, View Details
Keywords: Sean Silverthorne
  • Profile

James Reinhart

disastrous. For James Reinhart, HBS MBA 2009, the foray into online resale began as a virtual swapping platform for grownups looking for a way to empty their closets and upgrade their wardrobes. The idea came to Reinhart when he was at... View Details
  • 17 May 2016
  • First Look

May 17, 2016

than 10 months of cash on hand, Tom Leung, the founder and CEO of Yabbly, must decide where to focus his resources. His startup, a question-and-answer application for shopping decisions, had benefited from a strong showing at the SXSW... View Details
Keywords: Sean Silverthorne
  • 02 Feb 2015
  • Research & Ideas

Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t

one-stop shopping of traditional retailers—rather than say, spending the extra time showrooming for a television or booking a Zipcar. On the whole, however, there is a clear trend towards more and more decoupling as innovative companies... View Details
Keywords: by Michael Blanding
  • 01 Mar 2013
  • News

Alumni News | Bookshelf

Use LinkedIn to network with an expert and ask her a question about a critical assumption. Run online surveys using SurveyMonkey.com. Tap into Amazon Mechanical Turk, which offers cost-effective ways to perform mundane tasks." The book... View Details
Keywords: Sean Silverthorne; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services
  • 14 Dec 2009
  • Research & Ideas

Can Entrepreneurs Drive People Movers to Success?

installations. Q: What are you working on next? A: These days, online shoppers face deceptive offers that promise discounts ("$10 off your next order") while they attempt to check out at ordinary retail Web sites. Because an... View Details
Keywords: by Martha Lagace; Transportation
  • 06 Mar 2007
  • First Look

First Look: March 6, 2007

"platform") around the rapidly expanding online video industry. Simultaneously, CEO Jeremy Allaire was completing a major funding round that would enable the company to make strategic investments in some or all of several... View Details
Keywords: Martha Lagace
  • 10 Oct 2007
  • First Look

First Look: First Look: October 10

announcement, served as a credible commitment to the government's privatization agenda. Download the paper from SSRN ($5): http://papers.nber.org/papers/w13427 Mental Accounting and Small Windfalls: Evidence from an Online Grocer... View Details
Keywords: Martha Lagace
  • 01 Sep 2012
  • News

High Honors

launched Tokyo-based Rakuten, a 10,000-person company that began as an online shopping mall and now includes banking, travel, e-book, and credit card divisions. With a market capitalization of approximately... View Details
Keywords: Susan Young; Finance; Corporate, Subsidiary, and Regional Managing Offices; Management; Mining; Management, Scientific, and Technical Consulting Services; Professional Services; Miscellaneous Store Retailers; Retail Trade
  • 16 Jul 2024
  • Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

in multiple innovations, including smartphones, search, online purchasing, and social media. Lead director John Thompson led the board committee that chose insider Satya Nadella as its next CEO. Nadella completely changed Microsoft’s... View Details
Keywords: by Bill George
  • 25 Sep 2018
  • First Look

New Research and Ideas, September 25, 2018

find that changes in the local business landscape is a leading indicator of housing price changes and that the entry of Starbucks (and coffee shops more generally) into a neighborhood predicts gentrification. Each additional Starbucks... View Details
Keywords: Dina Gerdeman
  • 12 Feb 2019
  • First Look

New Research and Ideas, February 12, 2019

large positive effects. Our results highlight the importance of mitigating user costs in small-value transactions. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55630 The Impact of Increasing Search Frictions on View Details
Keywords: Dina Gerdeman