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Show Results For
- All HBS Web
(417)
- News (95)
- Research (255)
- Events (2)
- Multimedia (2)
- Faculty Publications (98)
- 01 Sep 2013
- News
The New Rules of E-Commerce
Mikitani (MBA 1993) is not shy about pursuing the big idea, in this case a belief that English is the lingua franca of business and learning it would give his organization a competitive edge. Rakuten, founded in 1997, operates an online... View Details
- 25 Aug 2022
- News
Vision: To Go-Go
conventional restos by dealing strictly in virtual brands that rely on “ghost” or “cloud” kitchens, that is, standalone cooking facilities that lack physical dining spaces and serve customers exclusively through delivery apps. A single... View Details
- 05 May 2010
- What Do You Think?
Is Denial Endemic to Management?
Microsoft became dominant in software for PC operating systems; and the belief by entrepreneurs and investors alike that online grocery orders to the long-gone Webvan, the largest single start-up during the... View Details
Keywords: by Jim Heskett
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
to offer the personalized and consistent experience the cofounders imagined. Customers can now schedule delivery online in three to ten days (down from six weeks) and within a four-hour window. “We were able... View Details
Keywords: Jen McFarland Flint
- 06 May 2021
- Blog Post
The Extraordinary Things We Do on Ordinary Days: A Mother’s Day Tribute
words were so intentional and his delivery so deliberate, it was as if he wanted the message to last a lifetime. It was the greatest compliment I’ve ever received, and now is something I hear playing through my head daily. Why did this... View Details
- 10 Nov 2009
- First Look
First Look: Nov. 10
their appeal and bundles offered by producers with a strong reputation suffer less from the negative impact of the shift to mixed bundling in online channels. What Would Peter Say? The Continuing Relevance of the Drucker Perspective... View Details
Keywords: Martha Lagace
- Web
Strategic Plan | Information Technology
who make a difference in the world. Our Vision IT is a nimble, innovative, and strategic partner, helping to distinguish HBS as the world‘s leader in business education. Strategic Priorities 1. Excel in Service Delivery We strike a... View Details
- 06 Sep 2005
- Research & Ideas
When Product Variety Backfires
offer within a brand. Do you need seventy-five flavors of Snapple or will twenty-five do? Do you need twenty-five SKUs of toothpaste or can you get by on ten? The question is which alternatives to eliminate and what the customer response will be. In the case of one... View Details
- 12 Oct 2016
- Blog Post
Interning as a Software Engineer while at HBS
doing this summer? I’m working on the payments engineering team at Instacart, a same-day grocery delivery service. My team’s job is to handle everything that relates to the ordering process: we work with... View Details
- 15 Jan 2008
- First Look
First Look: January 15, 2008
http://www.hbs.edu/research/pdf/08-045.pdf I'll Have the Ice Cream Soon and the Vegetables Later: Decreasing Impatience over Time in Online Grocery Orders Authors:Katherine L. Milkman, Todd Rogers, and Max... View Details
Keywords: Martha Lagace
- 22 Dec 2016
- Op-Ed
The Small Business Administration is a Model for How to Drive Economic Growth
restaurants, dry cleaners, and local grocery stores—form the backbone of communities across America and they are responsible for about 40 million jobs. And, as Mercedes Delgado and I show in research released earlier this year, small... View Details
Keywords: by Karen Mills
- 01 Apr 1998
- News
Emerging Information
IT WAS A CRITICAL demonstration that, if all went well, would likely land a big-time client for Gary Mueller, president and CEO of Internet Securities (www.securities.com), an online service designed to provide news and data about the... View Details
Keywords: Paul Michelman
- 07 Oct 2008
- First Look
First Look: October 7, 2008
online grocer to address this question. In general, we find that as the delay between order completion and delivery increases, grocery customers spend less, order a higher... View Details
Keywords: Martha Lagace
- 01 Sep 2018
- News
Ask the Expert: Delivering the Goods
to last-mile business from FedEx, UPS, and Amazon. Unfortunately, the online retailer is piloting its own delivery service that would put it in direct competition with the Postal Service. And Amazon isn’t... View Details
Keywords: Jen McFarland Flint
- 01 Sep 2018
- News
Turning Point: Power Outlet
psychologically, so much so that it was hard to get out of bed. Eventually, I did get up to make breakfast. As I was scrambling eggs and cooking turkey sausage, I decided to activate an idea I’d had for a while—something I’d described to others as an View Details
- 01 Apr 2008
- First Look
First Look: April 1, 2008
behavior of a sample of online grocery shoppers over the course of a year. We compare the purchases customers make when redeeming a $10-off coupon they received from their View Details
Keywords: Martha Lagace
- Web
Meet the Team | Information Technology
post-production and emerging technologies for online video delivery during the early stages of streaming video. Ivan studied computer science and multimedia and served as a teaching assistant in the Advanced... View Details
- 25 Jun 2014
- News
Giving millions of students a new path to learning
Sal Khan (MBA 2003) is the founder and CEO of Khan Academy. In this video, he talks about his path from hedge fund analyst to education innovator and the explosive growth of his online learning platform. “I’m the founder and executive... View Details
- Profile
Blake Landro
Making a dramatic shift in both industry and location, Blake decided to make a difference at Google, in Mountain View, CA, where he worked on Google Checkout, an online payment platform for small- to medium-sized businesses. “It had just... View Details
- 01 Jun 1998
- News
Renewing Baker: Tom Michalak, Executive Director of Baker Library
beginning to be recognized as a leader in the delivery of electronic information to the desktops of students and faculty. Do you agree with those who predict the decline of libraries as technology proliferates? No, not at all. Rather, the... View Details