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- Faculty Publications (32)
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- All HBS Web (378)
- Faculty Publications (32)
- Web
Online Transforming Customer Experiences Course | HBS Online
a difference in your company, and you have a desire to improve customer experiences, this is the course for you." Dates & Eligibility No current course offerings for this selection. Starting Jul 30 4 Weeks $1,850 + applicable View Details
- 01 Apr 1996
- News
Technology for Learning's Sake
running on different operating systems). "Our strategy is to use internally the kind of protocols the Internet uses outside the School," Upton notes. "We've built something called an 'intranet' using open protocols: no one company owns... View Details
Keywords: by Deborah Blagg; photo by David Zadig
- 01 Jun 2012
- News
Around the World
ago, Nohria made advancement of the School’s international strategy one of his top five priorities. “Today, HBS would be derelict in its mission if it weren’t preparing the leaders it educates to succeed in a global context,” says Nohria.... View Details
- 06 Sep 2005
- What Do You Think?
What are the Lessons of New Orleans?
crash at a major U.S. airline that has never suffered an accident-related passenger fatality. Executives were assigned to "battle stations." A command post was established. Along with the CEO, teams were designated to be flown... View Details
Keywords: by James Heskett
- Web
Instagram Takeover Policy | About
also understand that HBS may use the images/videos from the Instagram takeover on other social media platforms such as in Newsroom articles, LinkedIn posts, TikTok videos, other social media platforms, and additional communications channels for the school, both View Details
- 02 Dec 2019
- What Do You Think?
How Does a Company like Boeing Respond to Intense Competitive Pressure?
billion for SpaceX) from NASA. One can only imagine the pressure under which developers were working at Boeing. The result? A failure to reach its destination, the International Space Station. While the cause is under investigation, early... View Details
- 03 Jul 2018
- What Do You Think?
Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?
Enforcement agency (ICE) over questions about how ICE conducts its business in handling immigrant families. Many assumed a legalistic stance, reminding us that ICE, as a duly created agency of the government was only carrying out the mission View Details
- Profile
Cristina Ros Blankfein
When Cristina Ros Blankfein and Jennifer Ross returned from their FIELD 2 expeditions, they were both feeling the entrepreneurial buzz that an international travel experience often spawns. But the idea that the close friends and... View Details
- 13 Feb 2020
- Blog Post
Know Your Audience – Recruiting HBS Students for Manufacturing
responsibilities, and talk to candidates about the opportunity to take on multiple assignments so they develop a well-rounded profile before becoming a director.” The Benefit of Just In Time Hiring Companies with established recruiting... View Details
Keywords: Manufacturing
- 10 Aug 2010
- First Look
First Look: August 10
economic harm that system operators could prevent or mitigate. Although the legal system can respond, regulations have mixed results. I examine the applicable legal rules that constrain online fraud and the economic underpinnings to identify whether those rules View Details
Keywords: Martha Lagace
- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
recollection of how Howard revolutionized the field of negotiation and how those insights are now affecting broader areas of the social science. Raiffa received the 1999 Lifetime Achievement Award from the International Association for... View Details
Keywords: by Sean Silverthorne
- 25 Jul 2017
- First Look
First Look at New Research and Ideas: July 25, 2017
different types of seats are filled) on distributional objectives is comparable to the effect of adjusting reserve sizes. Either lowering the precedence order positions of reserve seats at a school or increasing the number of reserve seats weakly increases... View Details
Keywords: Carmen Nobel
- 07 Jan 2015
- What Do You Think?
SUMMING UP: What Are the Limits On Workplace Transparency?
the business to 'roughly' understand what a person was earning . Each role was assigned to a pay range. The greater percentage of that range was awarded dependent on performance, benchmarked through goals and objectives agreed earlier in... View Details
Keywords: by James Heskett
- 08 Aug 2011
- Research & Ideas
The Death of the Global Manager
coauthored the textbook and its updates with the late Sumantra Ghoshal (HBS DBA '86) and Paul W. Beamish of the University of Western Ontario. "The Japanese juggernaut had just come driving through the United States, challenging the View Details
Keywords: by Julia Hanna
- 01 Sep 2016
- News
Alumni and Faculty Books for September 2016
Alumni Books The Saudi Kingdom by Ali Al Shihabi (MBA 1985) (Markus Wiener Publishers) Al Shihabi presents an analysis of Saudi Arabia’s political stability in light of mounting domestic and international challenges facing the country... View Details
- 02 Oct 2015
- News
The ‘F’ Word
about the relationships you foster within an organization. At the end of the case, the individual had not fostered his internal relationships well (not enough blue lines) and was fired from his job. At the time, I thought this was... View Details
Keywords: Walt Disney Studios
- 23 Aug 2016
- First Look
August 23, 2016
2016 New York: Palgrave Macmillan Experiences in Liberal Arts and Science Education from America, Europe, and Asia: A Dialogue Across Continents By: Kirby, William C., and Marijk C. van der Wende, eds. Abstract—This book highlights the experiences of View Details
Keywords: Sean Silverthorne
- 01 Apr 1997
- News
HBS Conferences Explore Range of Issues
including the information age in Asia, venture capital in India, and joint ventures in China. Other conference highlights included the participation of Vietnam's Finance Minister Nguyen Sing Hung, Taiwan's Minister of State Ma Ying-jeou, and Daewoo View Details
- 10 Feb 2014
- HBS Case
Stressing Safety in South Africa’s Platinum Mines
dropped straight to the bottom line," Mukunda says. "Mining is a fixed-cost industry." The situation made international headlines, and a quick web search will reveal what Carroll actually decided to do. But when he View Details
- 23 Sep 2019
- Blog Post
Distressed Employees? Try Resilience Training
School Assistant Professor Ashley V. Whillans. “We need to stop trying to paint this picture of the perfect employee who never needs help.” Whillans, who studies how people navigate trade-offs between time and money, recently co-wrote a forthcoming article for the... View Details
Keywords: All Industries