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Publications

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Show Results For

  • All HBS Web  (746)
    • People  (1)
    • News  (220)
    • Research  (446)
    • Events  (1)
    • Multimedia  (5)
  • Faculty Publications  (121)
← Page 14 of 746 Results →
  • 23 Oct 2000
  • Research & Ideas

The Strategy-Focused Organization

compensation systems linked to the scorecard and revising the planning and budgeting processes to support the strategy. They also reinforced the strategy and the scorecard at every opportunity, especially in their face-to-face meetings with View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

and 8 million employees out of work—three times the job losses seen by any other industry. While some restaurants began reopening in May and June, most featured only takeout, delivery, or outdoor dining options due to local restrictions.... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 04 Apr 2023
  • What Do You Think?

How Does Remote Work Affect Innovation?

employers. Some couldn’t do what they’re doing without the opportunity. Employers appear to be less enthusiastic about remote work. Many feel that they have to offer it in order to access talent that would not otherwise be approachable. Although View Details
Keywords: by James Heskett
  • 29 Apr 2014
  • First Look

First Look: April 29

transformed into a truly global enterprise with 127,000 employees of 153 nationalities in 140 countries generating $56.7 billion in 2012 revenues and $9.6 billion in net income, making the firm one of the world's largest and most... View Details
Keywords: Sean Silverthorne
  • 05 Jan 2010
  • First Look

First Look: January 5

Happold developed its first formal internal training programs under the name of "Archimedes Academy." The first two programs were (1) the Job Leader Program, targeted for senior engineers and designed to help them be more... View Details
Keywords: Martha Lagace
  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

organizational units, one for law enforcement and one for domestic intelligence, seeking what scholars call “structural ambidexterity.” Two, the FBI could have pursued “contextual ambidexterity” wherein senior management establishes simultaneous structures and... View Details
Keywords: by Carmen Nobel
  • 08 Sep 2015
  • Research & Ideas

Knowledge Transfer: You Can't Learn Surgery By Watching

are you won’t ever learn how to pull off a triple bypass. And yet, in business, companies routinely expect employees to pick up new job knowledge through vicarious learning—through reading descriptions of tasks in knowledge-management... View Details
Keywords: by Michael Blanding; Health
  • 01 Nov 2019
  • What Do You Think?

Should Non-Compete Clauses Be Abolished?

organizations to make investments in employees in the form of training and education. What may surprise you is how far down into the organization NCCs can legally extend. Some states only disallow them for... View Details
Keywords: by James Heskett
  • 22 Apr 2002
  • Research & Ideas

Does Spirituality Drive Success?

to his house instead of work, Sharpe cut off relations with that company. And when he took over the business, he promoted existing employees to management roles rather than bring in trained managers.... View Details
Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild
  • 26 Oct 2021
  • Research & Ideas

What Companies Want Most in a CEO: A Good Listener

studied searches primarily conducted on behalf of companies with 1,500 to 55,000 employees in a variety of industries, including manufacturing, finance, insurance, real estate, retail, and information technology. United States companies... View Details
Keywords: by Jay Fitzgerald
  • Web

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy - Recruiting

college graduation. In consulting, Leahy had her first exposure to the retail industry, working primarily with clients in the retail banking and consumer sector. “I received really great training in management consulting around working... View Details
  • 28 Jun 2021
  • Research & Ideas

Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

commitments to their employees, as they tried to keep them." The study also showed that layoffs and furloughs were less frequent for firms with “sticky costs”—those that are unable to reduce their expenses quickly when revenues decline, often because of sunk... View Details
Keywords: by Lane Lambert
  • 20 Jan 2014
  • Research & Ideas

Language Wars Divide Global Companies

As global companies increasingly adopt a dominant language, usually English, which all employees must use to simplify communications and increase collaboration, many are dismayed to find an unexpected outcome. Results are exactly opposite... View Details
Keywords: by Kim Girard
  • 17 Jun 2011
  • HBS Case

KFC’s Explosive Growth in China

skipping class. If you decide to skip work—please call in and let us know, so we can make sure your job is covered.'" Trained labor, it turns out, is a very valuable asset even in a land of 1.3 billion-plus people. "Chu's... View Details
Keywords: by Maggie Starvish; Food & Beverage
  • 22 Apr 2019
  • Research & Ideas

Why Salespeople Struggle at Leading

managing.” 2. Managers must learn how to hire and nurture talent. Companies should provide training and development for management trainees on how to recruit, hire, and nurture top talent. One common hiring misstep: Managers rely too... View Details
Keywords: by Dina Gerdeman
  • 16 Oct 2017
  • Research & Ideas

The Most Successful Startups Have Hands-On Founders

Source: iPhoto Startup founders with a hands-on management style are more likely to retain employees and see their firms thrive, new research shows. The results are particularly applicable to knowledge-intensive technology firms, where... View Details
Keywords: by Dina Gerdeman
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

between awareness and action. Much to my surprise, even if an organization and its employees became consummate listeners and tried to make sense of what they were hearing, they were often immobilized to do much with their insights. Why?... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 01 Nov 1999
  • Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

John H. Patterson created an intricate system of management to monitor and train company salesman. He gave them scripts to memorize and assigned them territory to cover. He held conventions and thematic sales contests, and pressured... View Details
Keywords: by Walter A. Friedman
  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

to spend money on creating “moments of delight” for customers—and in 2013, staff logged more than 30,000 such moments for the chain’s hotel guests. Apple store employees are trained to handle upset... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 12 Dec 2005
  • Research & Ideas

Using the Law to Strategic Advantage

in-house training on those issues of particular sensitivity in their industry. Exhorting employees to be ethical is not enough. As one manager convicted of price-fixing put it: "I thought I had morals.... View Details
Keywords: by Sean Silverthorne; Legal Services
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