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Show Results For
- All HBS Web
(1,012)
- News (213)
- Research (596)
- Events (2)
- Multimedia (1)
- Faculty Publications (172)
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- 25 Oct 2011
- First Look
First Look: October 25
stores are multi-sided platforms (MSPs). We propose a definition that provides a more precise notion of MSPs by requiring that they enable direct interactions between the multiple customer types that are affiliated with them. Several... View Details
Keywords: Sean Silverthorne
- 28 Feb 2012
- First Look
First Look: Feb. 28
argue that competition can lead organizations to provide illicit quality that satisfies customer demand but violates laws and regulations and that this outcome is particularly likely when price competition is restricted. Using 28 million... View Details
Keywords: Sean Silverthorne
- 16 May 2000
- Research & Ideas
Getting the Message: How the Internet is Changing Advertising
ads and then posting an in-store display ad to remind potential customers about the product. "With the Internet," says Deighton, "you can seamlessly move the customer from awareness, to... View Details
Keywords: by Susan Young
- 11 Feb 2014
- First Look
First Look: February 11
bring about a just state of affairs? This paper examines whether this question can be meaningfully addressed without having to engage two contentious debates in contemporary scholarship: the debate about the moral agency of corporations... View Details
Keywords: Sean Silverthorne
- 22 May 2017
- Lessons from the Classroom
A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders
understanding of what pleases others. They need to understand how to engage the senses and elicit delight. “People do not need more stuff, but they do need pleasure, and aesthetics is a powerful way to deliver it,” Brown says. For the... View Details
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
defensive or difficult. By contrast, a few highly learning-oriented consultants were able to engage in discussion and analysis that involved raising questions about how they themselves contributed to the problem. In these analytic... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 24 Jul 2017
- Research & Ideas
People Have an Irrational Need to Complete 'Sets' of Things
things incomplete” Do you want customers to refer more of their friends to your company’s website? Ask them to refer friends in arbitrary “batches” of five at a time. Looking to increase charitable giving to your nonprofit organization?... View Details
Keywords: by Carmen Nobel
- 02 Apr 2001
- Research & Ideas
Not All M&As Are Alike—and That Matters
people to lay off. If, on the other hand, you acquire a company because it is developing a hot technology, your challenge is to hold on to the acquisition's best engineers. These two scenarios require the acquiring company to engage in... View Details
Keywords: by Joseph L. Bower
- 15 Nov 2011
- First Look
First Look: November 15
where a firm monetizes its product through sponsors rather than setting prices to its customer base. We analyze strategic interactions between an innovative entrant and an incumbent where the incumbent may imitate the entrant's business... View Details
Keywords: Sean Silverthorne
- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
"That means giving up control." As Avery explores in the new HBS case The Tate's Digital Transformation, the museum's response to that challenge was to jump in with both feet to craft an "interactive platform for engaging... View Details
- 01 Sep 2006
- What Do You Think?
Are We Ready for Self-Management?
in how their jobs affect the customer in how their jobs can be improved in getting work done more effectively is most definitely welcome." Birgi Martin said, "I think self-management is needed at all levels of staff."... View Details
Keywords: by James Heskett
- 27 Sep 2011
- First Look
First Look: September 27
Sourav Bhattacharya Publication:Strategic Management Journal (forthcoming) Abstract While many theories of the firm seek to explain when firms make rather than buy, in practice, firms often make and buy the same input-they engage in... View Details
Keywords: Sean Silverthorne
- 06 Aug 2019
- Cold Call Podcast
Super Bowl Ads Sell Products, but Do They Sell Brands?
expand your ROI on the investment. Kenny: Which, obviously, continues to drive the cost up. So, now we're not just talking about advertising. We're talking about the incremental expense of building a social media campaign around this. I've got to View Details
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
Finance can be intimidating, and many business executives don’t even try to get their arms around it. But Harvard Business School Professor Mihir Desai says business leaders need to engage with the world of finance in order to succeed.... View Details
Keywords: by Dina Gerdeman
- 27 Feb 2017
- Research & Ideas
Reputation is Vital to Survival in Turbulent Markets
sometimes quite negative events, take the high road, do the right thing, and develop a reputation as a result. They almost always found that building reputation created returns, as in talented people appreciating the creation of the reputation and flocking to them, and... View Details
Keywords: by Sean Silverthorne
- 13 Jun 2017
- First Look
First Look at New Research and Ideas, June 13
experimentally dissociable, little is known about ambiguity sensitivity in individuals who engage in chronic antisocial behavior. We used a financial decision-making task in a high-risk community-based sample to test for associations... View Details
Keywords: Sean Silverthorne
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
Pandemic Worries: Uncertainty, Employees, and Kids Cut Payroll Costs with Transparency, Fairness, and Compassion Good Leadership Is an Act of Kindness Keep Your Weary Workers Engaged and Motivated The COVID Two-Step for Leaders: Protect... View Details
- 23 May 2012
- Research & Ideas
Five Ways to Make Your Company More Innovative
time with a diverse group of people with different backgrounds and experiences. By engaging with others, innovators increase the probability that they are going to gain useful insights. Finally, innovators are constantly experimenting.... View Details
- 12 Jun 2018
- First Look
New Research and Ideas, June 12, 2018
inventors increases the rate of codification of herbal knowledge at U.S. assignees by 4.5%. Our identification comes from an exogenous shock to the quota of H1B visas and from a list of entities exempted from the shock. We also find that ethnic migrant inventors are... View Details
Keywords: Dina Gerdeman
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
the core, and pivot to new opportunities. We provide a top-level overview of major topics and ideas relevant to each concept. We hope you are interested in engaging in further research about any topics that resonate with you and your... View Details