Filter Results:
(959)
Show Results For
- All HBS Web
(959)
- News (213)
- Research (600)
- Events (2)
- Multimedia (1)
- Faculty Publications (172)
Show Results For
- All HBS Web
(959)
- News (213)
- Research (600)
- Events (2)
- Multimedia (1)
- Faculty Publications (172)
- Web
Technology & Innovation - Faculty & Research
expanding the team or should it rely on its distributors to provide post-sale customer support? Distributors were responsible for half of sales, but outsourcing customer View Details
- 02 Feb 2016
- First Look
February 2, 2016
variables within the control of practitioners to outcomes they care about using logic they view as feasible. I provide several suggestions for how scholars can enhance research relevance, including engaging practitioners in on-campus... View Details
Keywords: Sean Silverthorne
- 10 Apr 2012
- First Look
First Look: April 10
Galinsky Publication:Organizational Behavior and Human Decision Processes (forthcoming) Abstract In four studies employing multiple manipulations of psychological closeness, we found that feeling connected to another individual who View Details
Keywords: Carmen Nobel
- Web
The Canton Trade and The Hong Merchants System - A Chronicle of the China Trade
issued by the Chinese government, the hong merchants enjoyed considerable power. All foreign trade was required to be channeled through them. They purchased most of the imports, arranged for exports back to America, and made sure Westerners followed View Details
- 14 Nov 2017
- First Look
New Research and Ideas: November 14, 2017
you’re interested in and find ways to connect with them. When you meet, articulate how you can contribute; engage your interviewers about their work; and offer expertise, advice, or contacts with no expectation of reciprocity. Suddenly... View Details
Keywords: Carmen Nobel
- 27 Feb 2023
- Research & Ideas
How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards
School of Business at the University of Pennsylvania to focus on retail operations, many considered the topic an "oxymoron." “The right labor needs to be available at the right time and store to match customers with products more... View Details
- Web
Online Leadership and Management Courses | HBS Online
Certificate Negotiation Mastery Professor Michael Wheeler Master negotiation techniques to secure maximum value for yourself and your organization. 8 weeks, 4-5 hrs/week Pay by September 11 $1,850 Certificate New Transforming Customer... View Details
- 04 Sep 2013
- What Do You Think?
How Relevant is Long-Range Strategic Planning?
employee and customer mind sets, and innovations, evolve at a rapid rate. The conversation was stimulated (can it be 16 years ago?) by Clayton Christensen's work leading to his book, The Innovator's Dilemma. In one sense, the book was... View Details
Keywords: by James Heskett
- Web
HBS - The year in Review
was the first in-person convening of this group since 2018; participants heard from MBA/MS students during a tour of School of Engineering and Applied Sciences (SEAS), learned about the research of three junior faculty members, engaged... View Details
- 03 Apr 2018
- First Look
New Research and Ideas, April 3, 2018
they will be as busy in the future as they are today increased the likelihood that customers would both open the email and click a link to purchase various services. In sum, making the future feel as busy as the present encourages... View Details
Keywords: Sean Silverthorne
- 24 Apr 2018
- Op-Ed
Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks
clarify Starbucks’ desire to overcome racial bias and encourage acceptance and integration. Johnson will benefit from engaging all of his employees in discussions about serving customers well and using the... View Details
- August 2024
- Case
Oculii
By: Andy Wu and Lucas Defilippo
It was a bright June day in 2016. Steven Hong, co-founder and COO of Oculii had just signed a letter of intent agreeing to a 51% stake acquisition by Nexteer Automotive, a global steering and driveline supplier company that developed advanced driver assistance systems... View Details
- 26 Aug 2019
- Research & Ideas
Lipstick Tips: How Influencers Are Making Over Beauty Marketing
typical celebrity cover girl, her social media posts compel thousands of customers to purchase the products she recommends. Alessia Vettese New research shows that “influencers” like Hughes are changing the face of the beauty industry,... View Details
- 01 Jan 2007
- News
Jaime Augusto Zobel de Ayala, MBA 1987
allows its 600,000 resellers to sell their unused telecom minutes to smaller customers for a profit. "These kinds of entrepreneurial activities strengthen the social fabric by engaging people as equity... View Details
- Web
Business & Environment - Faculty & Research
strategy, leadership, and financial performance. In fact, he was calling for fundamental change: replacing the CEO, CFO, and board chair; changing the firm’s capital allocation strategy; and focusing more attention on customers and... View Details
- 07 Dec 2010
- First Look
First Look: Dec. 7
marketing strategy by the marketing department, one focused on the role of customer relations in product development, is considered. The creation of a set of basic principles and operating procedures for GE's marketing unit is discussed.... View Details
Keywords: Sean Silverthorne
- Web
Research Staff Services - Faculty & Research
graduate degrees. The diversity in the School’s RA pool truly exemplifies the global nature of the research work that is being pursued at HBS. Overview of Team The diversely trained individuals that comprise the five member staff of RSS are dedicated to providing... View Details
- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
incremental shifts towards sustainability to abandoning for-profit business entirely and re-wilding and conserving millions of acres of lands in Latin America. The book's distinctiveness lies in the use of original empirical data and the willingness to View Details
Keywords: Dina Gerdeman
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
provide—bringing people together—it’s been an honor to be in this business.” [Image: iStock Photo] Related Reading Coronavirus Careers: Cloud Kitchens Are Now Serving Your Customers Have Changed. Here's How to View Details
- Web
Curriculum - Business & Environment
KHC/3G's offer undervalued Unilever and its long-term value creation strategy. Engine No.1: An Impact Investing Firm Engages with ExxonMobil Key concepts: Impact Investing; ESG (Environmental, Social, Governance) Performance Invest or... View Details