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Show Results For
- All HBS Web
(328)
- News (88)
- Research (178)
- Events (3)
- Multimedia (2)
- Faculty Publications (103)
- 24 Nov 2020
- Working Paper Summaries
Accounting for Product Impact in the Consumer Finance Industry
- 29 Jun 2007
- First Look
First Look: June 29, 2007
Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it was pushing for innovation in the nascent Spanish credit card market. To avoid the... View Details
Keywords: Martha Lagace
- 01 Dec 2000
- News
Vivek Ranadivé
emotional difficulty of attending the faraway university, Ranadivé persevered, and in 1975 he arrived in Cambridge with fifty dollars in his pocket. He credits his parents for their support of his plans. "My family comes from a tradition... View Details
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
downturn will mean for salespeople? A: Well, if the impression of salespeople was low before the financial crisis, it has only gotten worse. Realtors, mortgage brokers, investment advisors, and telephone solicitors offering credit View Details
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
targeting efforts. The First Cut Customer attrition is a widespread problem that affects firms in a variety of industries. For example, US credit card providers often deal with annual churn rates of about 20... View Details
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
Experimentation In August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks and was also trying to improve the financial well-being of its customers. One domain where this was particularly relevant was in its... View Details
Keywords: Dina Gerdeman
- 10 Jan 2012
- First Look
First Look: January 10
tool to alleviate capital constraints in scarce credit markets and unlock productive investments, others see those banks as conduits of cheap loans to politically connected firms that could obtain capital elsewhere. We test these... View Details
Keywords: Sean Silverthorne
- 26 Aug 2020
- News
What the Climate Change Movement Can Learn from the Pandemic
users’ credit card purchases and then connects users with offsets they can buy to mitigate their footprint. Part of Pal’s motivation for building Joro was that she wanted a tool that would not only allow her... View Details
- 25 Nov 2008
- First Look
First Look: November 25, 2008
School Case 909-007 In 2008, the Japanese consumer payments landscape featured ongoing widespread use of cash, limited use of credit cards and rapid rise of e-money systems based on contactless technology... View Details
Keywords: Martha Lagace
- 01 Jun 2011
- News
Alumni Books
credit cards to the cost of a cheeseburger. Net Profit: How to Succeed in Digital Business by David Soskin (MBA ’79) (Wiley) Soskin, the former CEO of Cheapflights Media and current chairman of... View Details
- December 2012 (Revised October 2022)
- Case
Plastiq
By: Jeffrey J. Bussgang, Gaurav Jain, Liroy Haddad, Luke Langford and Matt Noble
The young CEO of a venture-backed startup needs to figure out his go to market strategy and the right profile for his first key sales hires. Should he develop partnerships with channels that would provide leverage or build out a direct sales force? And should the sales... View Details
Keywords: Payments; Sales; Channels; Credit Cards; Digital Platforms; Selection and Staffing; Cost vs Benefits; Salesforce Management; Marketing Channels; Business Startups; Business Strategy; Marketing Strategy; Partners and Partnerships; Management Systems
Bussgang, Jeffrey J., Gaurav Jain, Liroy Haddad, Luke Langford, and Matt Noble. "Plastiq." Harvard Business School Case 813-125, December 2012. (Revised October 2022.)
- 26 Oct 2017
- Research Event
In an Era of 'Fake News,' What is the Future of Advertising and Publishing?
tracking our activities on the internet. Ads, Eich pointed out, can be blocked, but tracking is difficult to block. To decouple purchases and website subscriptions from credit card companies and user... View Details
- 10 Jun 2013
- Research & Ideas
How Numbers Talk to People
their credit card, and then they also supplied the bank's address in the billing address fields. This caused the transaction to fail with the credit card processor. Simply... View Details
- 03 Mar 2008
- Research & Ideas
Marketing Your Way Through a Recession
times loom, we tend to retreat to our village. Look for cozy hearth-and-home family scenes in advertising to replace images of extreme sports, adventure, and rugged individualism. Zany humor and appeals on the basis of fear are out. Greeting View Details
Keywords: by John Quelch
- 07 Oct 2008
- First Look
First Look: October 7, 2008
in their degree of revealed credit constraints. Specifically, we analyze how these Americans spend their income tax refunds, using transaction-level data from a stored-value card product. Cardholders may... View Details
Keywords: Martha Lagace
- Web
Program Policies - HBS Online
payment is required to complete enrollment. If a participant has multiple failed payment attempts with a credit or debit card their account will be locked and they will not be able to continue with... View Details
- 19 May 2020
- Research & Ideas
Why Privacy Protection Notices Turn Off Shoppers
By now, it’s an expected right-of-passage. As you enter credit card information for an online purchase, up pops two familiar words: “Privacy Notice.” Does seeing those words make you more confident about the... View Details
- 01 Apr 2000
- News
Q & A: A Conversation with IRS Chief Charles Rossotti
technology and customer relations, are models you'd like to emulate. Technology and customer relations are keys toward helping taxpayers have confidence in us and the way we do business. So we are looking at the private sector, particularly at companies such as View Details
Keywords: Garry Emmons
- 01 Dec 1999
- News
New HBS Portal Offers Alumni Just-In-Time Business Information
entitled to free library cards and access to Baker's many collections. Information is available by calling 617-495-6040. Services of special interest to alumni: Reference Assistance Baker's Business Information Services Center librarians... View Details
- 28 Aug 2007
- First Look
First Look: August 28, 2007
June 2006. Underlying its excellence in personal banking is CMB's leadership in developing its credit card business. By April 2006, CMB had issued a total of over 5 million View Details
Keywords: Martha Lagace