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  • 16 Apr 2018
  • Research & Ideas

Can Consumers Be Saved From Their Misguided Decisions?

blunt solution like eliminating options may be a better alternative. “If you’re confident people are making a mistake but not very confident why, you may be better off in terms of not trying to nudge them... View Details
Keywords: by Rachel Layne; Consulting; Retail
  • 22 Mar 2021
  • Research & Ideas

How to Learn from the Big Mistake You Almost Make

consistent finding across much of the research on teams and psychological safety, across a variety of industries. “Higher-status people are more likely to feel confident that their voice is welcomed,” she says. Next, the researchers... View Details
Keywords: by Kristen Senz; Health
  • 21 Jul 2021
  • Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details
Keywords: by Kristen Senz
  • 05 Mar 2009
  • What Do You Think?

How Frank or Deceptive Should Leaders Be?

around a plan to move forward and communicate his confidence in the plan ." Terri Bonar-Stewart suggested to leaders that they, "Lay out the facts, ask for employees' help (they have been waiting for you to ask), use humor (you... View Details
Keywords: by Jim Heskett
  • 12 Dec 2005
  • Research & Ideas

Using the Law to Strategic Advantage

Intel has avoided antitrust run-ins in large part because it effectively trained its marketers about what were and were not permissible trade practices. The goal is not to train managers to be lawyers or to advise themselves but to give them the vocabulary and View Details
Keywords: by Sean Silverthorne; Legal Services
  • 18 Jan 2016
  • Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

reveals how confident they are. “If you’re overconfident, you think you’re less likely to be caught. That’s very predictive of toxicity. The more overconfident you are, you’re much more likely to be toxic,” Minor says. The rule-following... View Details
Keywords: by Roberta Holland
  • 13 Jan 2020
  • Research & Ideas

Do Private Equity Buyouts Get a Bad Rap?

show the buyout’s effect. In the end, they were left with 9,800 firms bought out between 1980 and 2013 and were able to follow 6,000 firms with a high-enough confidence to determine outcomes. Stark differences When they finally sorted... View Details
Keywords: by Michael Blanding; Financial Services; Banking
  • November 2024
  • Case

Group AMANA: Built to Last

By: Hise Gibson and Fares Khrais
The case chronicles the Bsaibes brothers’ journey in founding and operating Group AMANA; a contracting business founded in 1993, based in the United Arab Emirates with operations across the Middle East. Over the years, the business found itself grappling with major... View Details
Keywords: Business Model; Family Business; Transformation; Growth and Development Strategy; Management Succession; Business Strategy; Construction Industry; Middle East; Saudi Arabia; United Arab Emirates
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Gibson, Hise, and Fares Khrais. "Group AMANA: Built to Last." Harvard Business School Case 625-068, November 2024.
  • 26 Apr 2022
  • Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

members.” He and other leaders explicitly communicated confidence in their employees, enshrining trust as one of the company’s core values. But for autonomy to blossom, employees also had to trust leaders. They had to have faith that... View Details
Keywords: by Ranjay Gulati
  • February 2019 (Revised August 2019)
  • Case

KangaTech

By: Karim R. Lakhani, Patrick J. Ferguson, Sarah Fleischer, Jin Hyun Paik and Steven Randazzo
On a warm January afternoon in 2019, Steve Saunders, Dave Scerri, Carl Dilena, and Nick Haslam (see Exhibit 1 for biographies), co-founders of KangaTech, wrapped up the latest round of discussions about the future direction of their sports-technology start-up. Focused... View Details
Keywords: Startup; Technology Commercialization; Prototype; Business Startups; Technological Innovation; Sports; Health; Commercialization; Research and Development; Decision Making; Growth and Development Strategy; Technology Industry; Sports Industry; Health Industry; Australia
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Lakhani, Karim R., Patrick J. Ferguson, Sarah Fleischer, Jin Hyun Paik, and Steven Randazzo. "KangaTech." Harvard Business School Case 619-049, February 2019. (Revised August 2019.)
  • 04 Feb 2002
  • Research & Ideas

How a Juicy Brand Came Back to Life

expertise, Greenberg and his partners cast about for a new owner that could take the brand to the next level. Enter Quaker Oats. Quaker's executives approached the Snapple deal with a mixture of confidence and urgency. The View Details
Keywords: by John Deighton; Food & Beverage
  • 04 Feb 2002
  • Research & Ideas

How To Do Business in Islamic Countries

that's no different than in [the U.S.]," said Hayes. Personal staff can be very influential and should not be underestimated, he continued. The man who meets you at the airport or who chats you up in a company's waiting room may turn out to be a relative or View Details
Keywords: by Martha Lagace
  • 08 Mar 2019
  • Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

thwarting the confident protagonists of an apparently popular project. Actively monitor local currents and cross-currents of opinion. Reportedly, Amazon did not hire a single New Yorker to continuously engage with community groups to... View Details
Keywords: by James K. Sebenius; Real Estate; Construction
  • Research Summary

Understanding Customers

In conventional business case studies, protagonists almost never have the option of stepping back to seek a new understanding of the customer. But to be effective in practice, managers need both the self-assurance and ability to initiate and pursue, with rigor and... View Details
  • July 2019 (Revised May 2021)
  • Case

Acelerex

By: John R. Wells and Benjamin Weinstock
In early 2019, Randell Johnson, Founder and Chief Executive of Acelerex, was reflecting on the company’s first year of rapid growth and the challenges of scaling the business that lay ahead. Acelerex was riding the waves of change taking place in electrical power grids... View Details
Keywords: Energy; Energy Sources; Growth Management; Expansion; Global Strategy; Cash Flow; Energy Industry; Web Services Industry; Consulting Industry
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Wells, John R., and Benjamin Weinstock. "Acelerex." Harvard Business School Case 720-360, July 2019. (Revised May 2021.)
  • 03 Jan 2023
  • What Do You Think?

How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?

the Food and Drug Administration issued no warnings. Hesselbein expressed her confidence that the American public would not let that stop cookie sales. They eventually rebounded. Recognizing Jack Welch’s achievements, most responses to... View Details
Keywords: Re: James L. Heskett
  • 28 Nov 2005
  • Research & Ideas

Unilever: Transformation and Tradition

extent to influence how policies were interpreted, in part because of the respect in which the company was held. The corporate reputation for integrity and competence was a major competitive advantage in this respect. A part of the reason why Unilever seemed less View Details
Keywords: by Geoffrey Jones; Consumer Products
  • Research Summary

The Institutional Foundations of Lending: Indirect Regulation and State-Building

The Institutional Foundations of Lending: Indirect Regulation and State-Building makes two main theoretical contributions to the scholarship on credit markets and institutional development. First, the book demonstrates that opportunistic lenders can take... View Details
  • 08 Mar 2004
  • Research & Ideas

Creating Value in Your Business Ecosystem

sellers rate one another, providing rankings that bolster users' confidence in the system. Sellers with consistently good evaluations attain PowerSeller status; those with bad evaluations are excluded from future transactions.... View Details
Keywords: by Marco Iansiti & Roy Levien
  • 03 Mar 2003
  • Research & Ideas

Top Ten Legal Mistakes Made by Entrepreneurs

My goal for the course—and for the coaching I give entrepreneurs—is to give them sufficient comfort with the legal concepts to feel confident in driving the process, to understand the ways in which the law is a constraint, but also the... View Details
Keywords: by Staff
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