communication - Publications - Faculty & Research

I’ve known for a while that I want to be a community developer, and I want to start that work in my hometown of Detroit. I desire to create beautiful spaces and experiences for people that enhance the fabric of a neighborhood, community,... View Details

Keywords: Nonprofit / Government

March 2020
Case

Thingtesting: Launching a Brand Discovery and Testing Digital Community

By: Ayelet Israeli and Jill Avery

Thingtesting, a brand discovery and testing digital community devoted to uncovering and exploring direct-to-consumer brands, had just received seed funding and was contemplating a second year of growth. The new year brought many challenges, as founder Jenny Gyllander... View Details

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1.1 HBS Community Values | MBA

1.1 HBS Community Values 1.0 MBA Standards of Conduct The MBA Program is built around the HBS Learning Model, where students and faculty teach and learn from one another. The goal of Community Values and the... View Details

Web

5.0 Community Standards Processes | MBA

5.0 Community Standards Processes Student Handbook 5.1 Community Standards/Disciplinary Process 5.2 Cases Involving Sexual Harassment or Other Sexual Misconduct & Cases involving Discrimination or Bullying... View Details

24 Apr 2014
News

Giving back makes a community stronger

Felicia Lipson (AB 1984, MBA 1988), marketing consultant, talks about giving back to her community and working with other women in business and politics. (Published April 2014) View Details

February 1993
Background Note

Teaching Notes: Communicating the Teacher's Wisdom

By: James E. Austin

Provides guidance for the preparation of teaching notes. Sets forth the rationale for teaching notes, what they should contain and why, and how they can be prepared. Based on the experiences of Harvard Business School faculty. View Details

Keywords: Business Education; Teaching

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January 1987 (Revised March 1987)
Case

MCI Communications Corp.: National Accounts Program

By: Frank V. Cespedes

Keywords: Telecommunications Industry

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10 Dec 2024
Video

112724 HBS Community Values short 2024

MIT Communications Forum, October 4, 2007

For the forum's topic of collective intelligence, Karim Lakhani participated as a speaker in "a conversation about the theory and practice of collective intelligence, with emphasis on Wikipedia, other instances of aggregated intellectual work and on recent... View Details

22 Sep 2008
Research & Ideas

The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies

and 60 million electronic calendar entries over a three-month period. The results provide an unmatched look inside the "black box" that hides what Stuart calls the "soft wiring" of previously invisible social networks. In this Q&A, Stuart says the team was taken... View Details

Keywords: by Sarah Jane Gilbert

April 2002 (Revised July 2003)
Case

Cisco Systems and its Community Fellowship Program (A)

By: Diana Barrett and Sheila McCarthy

Focuses on the introduction, implementation, and initial evaluation of Cisco Systems Community Fellowship Program. This program provided Cisco employees affected by the layoff the option of working with a nonprofit organization for one year. Instead of a severance... View Details

Keywords: Job Cuts and Outsourcing; Compensation and Benefits; Philanthropy and Charitable Giving; Web Services Industry; Information Technology Industry; United States

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Article

Choosing Between Lotteries: Remarkable Coordination Without Communication

By: Yoella Bereby-Meyer, Simone Moran, Brit Grosskopf and Dolly Chugh

The current research examines tacit coordination behavior in a lottery selection task. Two hundred participants in each of three experiments and 100 in a fourth choose to participate in one of two lotteries, where one lottery has a larger prize than the other.... View Details

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December 2019
Article

Communicating with Warmth in Distributive Negotiations Is Surprisingly Counterproductive

By: M. Jeong, J. Minson, M. Yeomans and F. Gino

When entering into a negotiation, individuals have the choice to enact a variety of communication styles. We test the differential impact of being “warm and friendly” versus “tough and firm” in a distributive negotiation, when first offers are held constant and... View Details

Keywords: Negotiation Style; Communication Strategy; Perception; Performance Effectiveness; Outcome or Result

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2024
Working Paper

Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno

Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details

Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication

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01 Jun 2001
News

HBS Community Rolls Up Its Sleeves

In an ongoing commitment to public service, some three hundred HBS students, partners, faculty, and staff participated in the School’s annual Project Outreach event on Saturday, March 24. Fanning out across Greater Boston, volunteers devoted the day to a variety of... View Details